Expedia Reviews 3,687

I am not payed for this review, but I used them for orientation this year. So I want to do my part yet: For 2020 I have had booked a family USA trip in 2019 with several flights, hotels and rental cars, as always all with Expedia. Expedia gave me the first 50% refund automatically. With another two hotels and flights they helped me get back the money over the summer. But with the money for the expensive flights with Swiss/Lufthansa they where also helpless. The Expedia Support was always friendly, tried to reach their partners and refunded me the money. Now in December when Swiss/Lufthansa retracted their promise (from August 2020) to pay the refund they helped me again. So since yesterday I have 100% of my money back. Yes it took much time, but Expedia was friendly, responsible and at the end absolutely helpfull. All the supporters did a perfect and friendly job. This must be a very good company. As before Corona I will book everything with Expedia, a company that is responsible when it counts. This review is my way to thank the many supporters and the people in the background!

I was supposed to fly to Stockholm on Friday 27.11. On 11 November Swiss sent Expedia a notification that I should confirm that I still wanted to fly. Expedia never did this so Swiss cancelled my flight so I cannot go. There are still seats on the very same flight, but in a different booking category, and even though it was their mistake, I pay the price. I will Never again book with Expedia.

I booked flights which were cancelled due to Covid. Later Expedia sent me a link to the booking where I read that the airline had given Expedia my refund. I read further that the only way Expedia could refund my money was if I called them. Every time I call I am taken through a long series of required inputs before the automated voice informs me of how long the wait time is at the moment (on avg. about 30 min.) and am given the option of leaving my number. I've left my number several times but they never call back... ever. I've written them but they also haven't responded. Four or five days have gone by. What a waste of my valuable time! Will I ever receive my refund?!

Scam bookings

We have booked an apartment via fewo direct / Expedia.

After booking the apartment it was clear that something was wrong with the booking as the landlord did not reach out and also did not answer my email.

Having reported this to the fewo direct team via the live chat I just got the Information that I can be sure that it is not a scam.

A few days later I still did not hear anything, I called fewo, was forwarded to Expedia and then again forwarded to the fewo direct team, who gave me the number of the landlord. After calling he confirmed me that this apartment is since 2018 no longer in his listing, however he had several Expedia customers ringing his door. Even though this was reported to Expedia, nothing changed in two years. Expedia tool the listing already off but obviously there is still one active interface between Fewo direct and Expedia which allows bookings.

I reported this to Fewo, who told me they first need the confirmation of Expedia that the listing is no longer valid.

After not hearing anything in 2 days, I again called the customer service, who literally told me it might be more efficient to directly reach out to the landlord, get a written confirmation that the listing is not available and forward this to Expedia (so actually doing the customer centers job). Once this is available, I was promised that a rebooking process to an apartment with the same standards will start.

Again, there were two days lost due to miscommunication between Fewo & Expedia. And in total 6-7 hours of mine being in calls.

Also a refund does not help because otherwise we have to pay the higher amount (due to the short notice change) for a mistake that was not ours.

So now, we will arrive in 2 days and don’t have an accommodation.

Of course mistakes can happen, but I would jave expected that customers get proper help but more important acceptable solutions in situations like this.

Additionally the accommodation can still be booked via Fewo direct. So also in future customers will make the same experience.

Habe meinen Flug mit Expedia gebucht, statt direkt bei der Airline.
Das sich dies als Glücksfall herausstellen sollte, hätte ich nie gedacht.

Der Rückflug wurde gestrichen und die Airline hat sich nicht weiter um einen Rücktransport gekümmert.

Als Passagier musste man sich vor Ort selbst anderweitig um einen neuen Rückflug kümmern. Die Airline hat zwar den Ticketpreis einbehalten, aber die Leistung nicht erbracht.

Zum Glück hat Expedia hier einen sehr professionellen Kundendienst, der auf der Seite der Kunden ist. Expedia hat unverzüglich den Ticketpreis für das neue Flugticket, welches man sich vor Ort kaufen musste um zurückzukommen, rückerstattet.

Gut zu wissen, dass man im Notfall mit Expedia einen verlässlichen und kulanten Anbieter an der Seite hat.

Luck in misfortune - Thanks to Expedia

I booked my flight with Expedia instead of directly with the airline.
I never thought that this would turn out to be a stroke of luck.

The return flight was cancelled and the airline did not care about a return transport.

As a passenger you had to take care of a new return flight yourself. The airline retained the ticket price, but did not provide the service.

Fortunately, Expedia has a very professional customer service here, which is on the side of the customers. Expedia immediately refunded the ticket price for the new flight ticket, which had to be bought on site to return.

It's good to know that with Expedia you have a reliable and accommodating provider on your side in case of an emergency.

The experience with Expedia (Flight + Hotel in Island in April, booked from Switzerland, Itin# 7515643230440) was till now the worst I have ever had. I understand that at the moment they are possibly overloaded with work and it is tough, but come on is difficult for everybody.
My flight has been canceled. I have called the operator and get the information directly that they will pay all back, naturally. I wrote the hotel and get the information that there is no problem, I can receive the voucher for the whole year, as the hotel is still opened. The only one problem is the Expedia, as when you booked there, all have to go through the same route of course. And Expedia is absolutely not reachable. Planty of mails stay without answer or with automatic information, please call us. I have spent a lot of money just waiting in the que on the phone, it is impossible to reach anybody to talk to. My travel is already in the past and I still have no idea what happen.
The statement that they follow the regulations of the partner is absolutely not true!
Despite if you book all together in one combined trip, it means absolutely nothing. At the end all is considered separately, every fligh, hotel, so be careful.
Never never again!!!!!
I have involved a lawyer now, as will not accept this kind of treatment.
Megi

Reise Reservierung Nr 7520342482195
In Hotel Little Regina Paris
Preis 59,50€
I can’t get you with e Mail address so please refunds me the money to my account the situation problem is not my problem is the natural problem so our contact should be of my e mail address
Many thanks to you
Best regards
Linda Yalda
Raimundstrasse 41/2.05
A - 4020 Linz
Austria
TEL Nr 0043 69910677088

I booked a hotel with Expedia. We picked the 'pay direct' option. Hotel was awful. WiFi didn't work in our room and kept cutting out in reception as well. We had to call Expedia three times to get our transfer to another hotel sorted. Each time we were waiting almost an hour in the queue. Each time the customer services agent basically just gave us the message: it's between you and the hotel, the hotel has to agree to give you a refund. Had to use data to call Expedia since the WiFi wasn't working. The hotel kept lying and saying the WiFi was fine. So we also had to use data to upload videos to Youtube proving the WiFi wasn't working.

Long story short Expedia did move us to another hotel and said that they wrote to the original hotel to tell them to give us a refund. But then when I tried to follow up when hotel did not refund us, they basically just told us "it's in the hands of the hotel". They refused to give me a date by which I can expect the refund, saying "we can't give deadlines". Absolute crap. We are never going to see that money.

This is genuinely the response from Expedia dated 17 Jan 2020, making it absolutely clear that they do not consider themselves responsible that a customer will actually receive the service they booked through their website and that they will not take responsibility for making sure I get a refund.

Thank you for contacting Expedia regarding your complaint about your booking and the travel itinerary number 7502889923593.

We would be happy to review your request. According to our documentation, your case has been transferred to our relocation. thus the case was closed with our relocation. Your old booking was also overwritten with your alternative accommodation and therefore had no additional costs. Likewise, Expedia has kindly issued you with a voucher worth EUR 50. Even after repeated requests in the accommodation for a refund, was now rejected several times. Please note that Expedia is only the intermediary. All guidelines, which you will find on the website, are provided personally by the hotel. This means that we cannot refund you without the hotel's consent.

We regret not being able to send you a positive message.

We wish you a pleasant day and see you next time on Expedia.

vielen Dank für Ihre Nachricht an Expedia bezüglich Ihrer beschwerde Ihrer Buchung mit der dazugehörigen Reiseplannummer 7502889923593.

Gerne haben wir Ihr Anliegen überprüft. Laut unserer Dokumentation wurde Ihr Fall an unsere Relokation transferiert. somit wurde der Fall mit unserer Relokation abgeschlossen. Ebenfalls wurde Ihre alte Buchung mit Ihrer alternativ Unterkunft überschreiben und hatten somit keine Zusatzkosten. Ebenfalls wurde Ihnen kulanterweise von Expedia ein Gutschein in Höhe von 50 EUR ausgestellt. Auch nach mehrmaligen Anfragen in der Unterkunft für eine Rückerstattung, wurde nun mehrmals abgelehnt. Bitte beachten Sie, das Expedia lediglich der Vermittler ist. Alle Richtlinien, welche Sie auf der Website vorfinden, werden vom Hotel persönlich gestellt. Somit können wir ohne Zustimmung des Hotel Sie nicht erstatten.

Wir bedauern Ihnen keine positive Nachricht übermitteln zu können.

Wir wünschen Ihnen noch einen angenehmen Tag und bis zum nächsten Mal bei Expedia.

they changed my chosen dates for the booking to the month after, so I got to the hotel and didn't have a booking. My friend has experienced the same, be wanted to book for end of Dec 19 and they changed the date automatically to Dec 20

I rented a car through Expedia around new year. This was a big bad mistake! All I got for my wasted time (1 hour waiting, 1 hour walking to/from pickup place and 1 hour on the phone), money for phone calls (roughly 20-30$) also I had to rent another car at a much higher rate (around 70$ more for a 2 days shorter rental agreement) and even pay 50$ for the airport shuttle (was supposed to return the car from Dollar at the Miami airport) was this lame excuse from Expedia (oh yeah I also got my money back - 10 months after I had paid in advance):

---

Dear Mr.XXX,

Thank you for contacting Expedia Germany regarding your
Car Reservation with Dollar Rent a Car with the pickup on
30th September 2019 at 18401, Collins Ave, Florida 33160.

We contacted Dollar Rent a Car and spoke to Mr.XXX at
their Manila Centre who confirmed that their Branch Manager
had Cancelled this Car Reservation on 31st January 2019.
However, Dollar Rent a Car did not notify Expedia Germany
regarding this Cancellation.

We sincerely apologize for the inconvenience caused
and would like to intimate yourself that a Full Refund
of XXX EUR has been processed for this reservation.

We request yourself to directly book another Car with any
vendor located nearby.

Regards,

XXX
Customer Representative
Expedia Germany

---

Honestly - this was the last time I am using Expedia. Just buzz off guys.

Hotel do no take reservation made with Expedia be careful. Do no use expidia for any reservation.

Versteckte Buchungskosten erst nach Abschluss der Buchung angezeigt. Keine Reaktion auf 4 Beschwerde-Emails nach 10 Tagen.

Hidden costs only shown after the booking was completed. No reaction to 4 complaint emails after 10 days.

The worst company!!!!! We bought fly and needed change one name but 3 mounth I wrote mails and ANY ANSWER!!!! Thank you dear expedia, don't worry....its "only" 6000€

I made a booking on expedia.de for a business class return FCO to SYD. Date of booking 05 Sep. Date of travel 29 Sep. Cost on the website was 4200 Euro. They debited my Amex and I received confirmation. The authorisation was instant, the AU$6000+ charge appeared on my card within 3 days.

A few days later I called AC to request seating and AC told me ticket not issued.

I emailed expedia.de and they said they would send it to be issued. A little concerned they had taken money and not yet issued but I had no reason to believe any problems yet.

On 12 September, still no confirmation from expedia. I received an email saying they could not issue, text of the email:

Unfurtunatelly there was no ticket issued due to missing information. In this case we kindy ask you to rebook the flight and to send us the invoice of the new flight. We will refund the difference to 4.207,27 EUR. If you have been charged by Expedia with 4.207,27 EUR we also ask you to send us the proof of this payment for further refunds.

They wanted me to buy another ticket (I could not, I had no money, they had it) they wanted me to trust them to pay the difference (?!) and then they admitted they had no evidence of the debit they applied to my Amex.

I called expedia.de – they changed their story again. They told me the original fare as no longer available. “Patrick” at expedia.de said expedia would honour the ticket and issue at higher fare at no charge to me. He said he would call me back tomorrow. He never did.

I again called expedia.de – spoke to “Sascha” – he told me he had the authority to issue the new ticket and it would be done in 24 hours. That never happened either.

On 17 September, Amex in Sydney tried to call expedia in Germany in a conference call with me on the line. The person at expedia.de we spoke to said the phone staff did not have the authority to discuss payments!

After Amex terminated the call, I called again and was told by a German staffer that it was completely normal (perhaps in Germany) that I should have to prove to expedia that I made a booking and they took my money. He told me this was expedia policy. Really? I wonder if expedia.com.au or .com or .co.uk know of this policy? I wonder if consumers globally know of this policy?

To this day, October 10th this has not been resolved. I had no way of getting home from Frankfurt and no option but to buy a once way ticket from FCO to SIN and then use 90,000 frequent flyer miles to get from SIN to SYD plus a hotel in Changi airport.

In a final twist of irony, I received an email from expedia.de on 29 September saying that AC had cancelled their flights. Another lie, the flights were not cancelled, just expedia.de’s inability to honour a booking and AC cancelled the unissued reservation. I can send you a photo of the AC aircraft in Rome just before departure.

To the members of the HQ Executive Team Barry Diller – Senior Executive and Chairman, Victor Kaufman – Vice Chairman, Dara Khosrowshai – CEO and President, Mark Okerstrom – Executive Vice President and CFO, Robert Dzielak – Executive Vice President and to the members of the board including Barry Diller, Victor Kaufman, Dara Khosrowshahi, Pamela L. Coe, Jonathan L. Dolgen – is this the business model expedia created and support? Is it acceptable for Expedia to leave people stranded with no money to get home and an array of false hope and promises of help?

I plead with you to reconsider booking with expedia Germany – they appear to be a law until themselves and it is embarrassing to admit but this is not the first time I have had problems with them. December 2017 they sold me Alitalia fares to SYD and also could not honour them.

Because of the many shady tricks used by Expedia, I stopped using the platform last year. For a vacation trip to Malta I decided to give them a try again.
Desaster. The flight given was a "light" tariff, including no baggage at all. The booking procedure did not in any way make this clear. When I had to pay for the suitcases at the airport, the kind Lufthansa agent said "Oh, Expedia, I presume? We have this problem almost every day."
That the site itself is very buggy and look like 15 years ago, might be an indication of Expedia's way of treating customers. Stay away! There are so many better ways to book your travels online.

WORST online platform EVER seen

We have booked a bungalow, which was totally different compared to the descriptions. It was kind of open and Bugs and Moskitos and Geckos were flying and crawling around in the whole room.
Therefore, we changed the hotel and asked for refund. But until more than 6 months, we haven't heard anything from expedia. There is no phone number or anything to push. The only way for complaints is to write an email which will (as it seems) never be answered.
We wil definitely NEVER use this platform again!

Budget did nothing wrong. Expedia messed up our whole trip they did not only provide us wrong information on the phone about insurance and underage fee but also had a server crash and made us wait 2,5 hours to access our Reservation to finally be able to pick up the car without extra charges. We missed a whole day in Miami due to the mistakes of the Expedia travel agent and we spent a lot of wasted stressful time at the car rental counter. I am very disappointed and upset .

Do not buy anything with travel agency Expedia, if anything happens with their website they will not take any responsibility. I bought tickets to Disneyland Paris, I filled in all the information they needed (correct of course) double checked everything and then agreed. Suddenly the page couldn't connect to the server and meanwhile that happened the website changed my information to another name they have in their database. So the buy went by with another name even though I wrote the right name. So I contacted the costumers support in Sweden and they were not interested to help me at all. Very very very bad service.

Expedia has the worst customer service ever. i have tried to change my ticket 4 times and every time they say my original booking is cancelled but i have failed to make a new booking! and every call ends with a verbal confirmation that might ticket is changed - not cancelled. but when i look at my profile nothing has changed. i am so sick an tired of spending so much time on the phone with these guys! I am NEVER EVER using them again.