Explorer Travel Insurance Reviews 

441
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent value and competitive pricing, often finding it superior to larger companies. The helpful and professional staff receive praise for their personal service, making the process of securing insurance easy and straightforward, which provides peace of mind for various holiday plans. However, some customers also noted positive experiences with the claims process, describing it as quick, efficient, and hassle-free, with settlements paid out without quibbles.

What people talk about most

Price

Customers had positive experiences with price, consistently finding the services to be reasonably priced and... See more

Service

Users describe positive interactions with service, highlighting a caring and personal approach to arranging... See more

Claim

Reviewers highlight ambiguous aspects of claim experiences, with many customers fortunate enough not to have... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with their travel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price and great service. Insurance was quick and easy to take out. We had reason to make our first ever insurance claim and were amazed at the speed and efficiency of the settlement. Will defin... See more

Rated 5 out of 5 stars

Ian was so helpful on the phone discussing Policy options for travel to Australia and was interested in finding best Policy for a pensioner on fixed income. He also has good sense of humour, but appr... See more

Rated 5 out of 5 stars

It was my mother that put me onto Explorer Travel Insurance and I will 100% be using them again. It was dead simple to fill out the details online and I have been very impressed with Ian's communic... See more

Rated 5 out of 5 stars

Quick and easy system to calculate cover for additional medical needs and quick offer for annual costs. Regular contact through email re travel topics that help to keep you up to date on change... See more


Company details

  1. Travel Insurance Company

Written by the company

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip , Annual Multi Trip, Winter Sports , Cruise and Backpacker travel insurance. Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard. We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

441 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(441)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have trawled through umpteen travel…

I have trawled through umpteen travel insurance companies. I can honestly Explorer offer the SAME cover but at a MUCH BETTER PRICE. As it is a smaller company, you speak to only a handful of people, they get to know you, they are really helpful. I am extremely happy with Explorer.

17 October 2025
Unprompted review
Rated 4 out of 5 stars

Decent price for the cover

I purchased a policy from Explorer as the price was competitive in regard to the cover I got with the policy. I will renew with them providing the price remains competitive. If it doesn’t then I will go elsewhere. I’m hoping I can stay with them but time will tell when my renewal comes up. Haven’t had to make a claim on the policy so how that’s handled is not something I can comment on at this time.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I didn't have to make a claim or anything but I can't fault my experience. Price and schedule was very reasonable, the process was intuitive and online, and I was kept up to date via email.

A great service, will use again.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Renewal Process

The person to whom I spoke to renew my policy led me through a process of reviewing my requirements which led to the offer and acceptance of a lower price than I had previously paid. The process was very clear and the person to whom I spoke was businesslike but friendly.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

The process is easy to obtain the kind…

The process is easy to obtain the kind of insurance you need whether short or long trips.
I have been extremely please when I renew mine each year for a long trip and they have always dealt with any insurance claims easily and fuss free. Highly reccomend.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful don’t bother!

I have been covered by explorer travel insurance for the past year and called them today to renew. I mentioned that my doctor had recently referred me to have an ADHD assessment but it wouldn’t happen for several months. The agent said: We can’t cover this or renew your policy - Goodbye. Unbelievable as I haven’t even had a diagnosis! I ended up taking out a policy with Insure and go who were cheaper anyway and much more professional and understanding.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

An annual travel policy at a very good…

An annual travel policy at a very good price, particularly as I am in my mid 70's. Delighted to find Ian's company, as quoted prices by other on line companies were very excessive in comparison. Useful travel tips provided on a regular basis are a handy extra. All in all completely satisfied and will continue to renew with Explorer travel for future years.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I was so pleased to find Explorer…

I was so pleased to find Explorer Travel Insurance as they offered me such a good deal for my annual travel insurance. I checked against my existing policy that was about to expire and I saved around 30% on the previous year. So pleased🎉🥳Thanks

18 June 2025
Unprompted review
Rated 5 out of 5 stars

No fuss straightforward what I needed…

No fuss straightforward what I needed insurance at a terrifically fair price. Paperwork sent electronically and good communications and useful need to know updates. What more can you ask if your travel insurance provider. So I will be covering my next trip with Ian’s team! 😁

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely reccomend.

Took out with very short notice and it was really straight forward and a very reasonable quote. Very happy. Would recommend and definitely use again. Thanks!

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Fast and easy
I was online looking for holiday insurance and found Explorer. Only a few clicks and few questions and that was done.
I’d recommend

18 June 2025
Unprompted review

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