This company is a complete scam! Started my process in June here it is almost December and I have not received anything at all from them.. yet they had no issue taking my money! Avoid this company if... See more
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Little to no information for what is needed or how the process works until you fork money over. There are no passport agents around with appointments inside of a month. I've been on hold for the bette... See more
Company replied
This website is a scam, there is no expedition. They start your process way after you sent out your information and already paid for everything. You're better off going to a local post office than thi... See more
Company replied
This company is basically a money grab. You don't need them to expedite your passport. You can do it all yourself through your local post office. They send you a bunch of paper work but leave out the... See more
Company replied
Company details
Information provided by various external sources
We expedite U.S. Passports throughout the country using FedEx overnight delivery. Our registered couriers have years of experience on handling personal documentation and passports so we can ensure the process will be safe and secure. When booking your next vacation or making business trip plans, choose Express Passport for your passport expediting needs.
Contact info
319 Clematis Street, Suite 1002, 33401, West Palm Beach, United States
- 1-888-612-9899
- admin@expresspassport.com
- www.expresspassport.com
1.3
Bad
405 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Was extremely satisfied with the…
Was extremely satisfied with the service & all help received filling out necessary paperwork so I could go on my trip with my family. Awesome.
17 September 2018
Unprompted review
Reply from Express Passport
Joyce - thank you so much for sharing this amazing feedback with us. We are so happy to hear that you had such a positive experience with our team, and that we were able to guide you through getting your passport application expedited. We truly appreciate your choosing and trusting us, and we wish you safe and happy travels!
Absolutely fantastic
Absolutely fantastic! Was very worried about the process (and the price!) of renewing a passport through a third party agency at first, but was impressed by how easy and fast it was. Had a couple personal roadblocks (just unsure whether I was doing it right or not) so I called the toll-free number several times and was SO pleased by the courteous and patient staff!! Hats off to Express Passport for being so organized and making this important transaction go so smoothly! Received the passport exactly one week after sending it out!... one word: WOW. :) Thank you!!!
7 September 2018
Unprompted review
Reply from Express Passport
Thank you so much for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with our team, and that we were able to put you at ease during the process. We truly appreciate your choosing and trusting us, and we wish you safe and happy travels!
the service was very professional and…
the service was very professional and complete, The process was clearly explained in detail and they were readily available for my numerous questions.The service was not cheap but you " get what you pay for"
29 August 2018
Unprompted review
Reply from Express Passport
Thank you so much for your positive feedback, Jeffrey! We appreciate your choosing and trusting us, and we wish you safe and happy travels!
It was simple to get my passport .i…
It was simple to get my passport .i would recommend it to anyone who is interested in getting their passport .
15 August 2018
Unprompted review
Reply from Express Passport
Thank you for your feedback, Andrea! We appreciate your choosing us, and we wish you safe and happy travels!
Reply from Express Passport
Thank you so much for sharing this great feedback with us, Terry! We are so happy to hear that you had such a positive experience with our team, and we wish you safe and happy travels!
Excellent Customer Support
I was on a tight deadline to get my passport renewed before a business trip and was also nervous about using a service like Express Passport. The customer support I received throughout the process and the text and email updates was great! I was really impressed and they really helped in a time of stress.
3 August 2018
Unprompted review
Reply from Express Passport
Thank you so much for sharing this amazing feedback with us, Catie! We are so happy to hear that you had such a positive experience with our team and service. We sincerely appreciate your choosing and trusting us at such an important time, and we wish you safe and happy travels!
Great customer service and truly…
Great customer service and truly expedited delivery. I received my passport exactly as expected and was kept informed all the way along the process. Highly recommend it.
31 July 2018
Unprompted review
Reply from Express Passport
Thank you so much for your amazing feedback with us, Shelly! We are thrilled to hear that you had such a positive experience with our team. We truly appreciate your choosing and trusting us at such an important time, and we wish you safe and happy travels!
This is the second time I used express…
This is the second time I used express passport. On time. Great coustomer service. I will definitely recommend this to anyone.
31 July 2018
Unprompted review
Reply from Express Passport
Thank you so much, Brianna, for this amazing feedback! We are so happy to hear that you had such a positive experience with our team. We sincerely appreciate your continuing to choose and trust us, and we wish you safe and happy travels!
Thank you!
This was an amazing experience and I received my passport three days prior to its arrival date. Thank you for answering every question I ever asked and being able to help me through this process!
28 July 2018
Unprompted review
Reply from Express Passport
Thank you so much for sharing this amazing feedback with us, Brittney! We are so happy to hear that you had such a positive experience with our team. We work hard each day to put our customers at ease, and experiences like yours are our biggest motivator to continue our mission to offer the best customer experience possible. Thank you for choosing and trusting us at such an important time, and we wish you safe and happy travels!
Overall very good experience
Overall very good experience. The staff is very professional and helpful. We need to renew a passport for my 11 year old son. They were fast and delivered.
27 July 2018
Unprompted review
Reply from Express Passport
Thank you so much, Sean, for your amazing feedback! We are so happy to hear that you had such a positive experience with our team! We sincerely appreciate your choosing and trusting us, and we wish you and your family safe and happy travels!
Very professional
Very professional! My husband and I received our passports with time to spare!! I would highly recommend this company to anyone needing an expedited passport.
26 July 2018
Unprompted review
Reply from Express Passport
Thank you so much for this amazing feedback, Ryan! We are so happy to hear that you had such a positive experience with our team! We work hard to take the stress and complication out of passport expediting, and we stay motivated due in large part to experiences like yours. We sincerely appreciate your choosing and trusting us, and we wish you safe and happy travels!
You got me out of a bind- and saved my…
You got me out of a bind- and saved my trip
Everyone was professional, fast, and competent
THANK YOU
13 July 2018
Unprompted review
Reply from Express Passport
Chris,
Thank you so much for the wonderful words and we are glad that we were able to save your trip. Safe travels and amazing adventures in the years to come.
Professional from first call to the…
Professional from first call to the final delivery of passports. Communication and the process of what was taking place was always very clear. I was assisted by Jess and she was absolutely outstanding to be in contact with throughout the process!
11 July 2018
Unprompted review
Reply from Express Passport
Thank you so much, Franklin, for this amazing feedback! We are so happy to hear that you had such a positive experience with Jess and our team. We sincerely appreciate your choosing and trusting us, and we wish you safe and happy travels!
Prompt and professional service
Prompt and professional service; what more could you ask?!
11 July 2018
Unprompted review
Terrific service
I was nervous to use the service but after a few calls my questions were answered. The staff was patient and helpful. Received my passport days ahead of the due date. Highly recommend.
9 July 2018
Unprompted review
Reply from Express Passport
Thank you so much for this amazing feedback! We are so happy to hear that you had such a positive experience with us. We sincerely appreciate your choosing us, and we wish you safe and happy travels!
Reply from Express Passport
Thank you so much for your amazing feedback. We sincerely appreciate your choosing us at such an important time, and we wish you safe and happy travels!
If you have any questions or are just…
If you have any questions or are just wondering about their services, they are so very helpful. On top of that they are incredibly fast!
29 June 2018
Unprompted review
Reply from Express Passport
Thank you so much for your amazing feedback! We are so happy to hear that you had such a positive experience with our team. We truly appreciate your choosing and trusting us, and we wish you safe and happy travels!
Express Passport was incredibly…
Express Passport was incredibly professional, organized, efficient and made a very stressful situation seamlessly easy! Thank you!
25 June 2018
Unprompted review
Reply from Express Passport
Thank you so much, Archana, for your amazing feedback! We are so happy to hear that you had such a positive experience with our team. We sincerely appreciate your choosing and trusting us, and we wish you safe and happy travels!
Very simple and straightforward
Very simple and straightforward. Passport came on time, glad I found this service! Also the best price-wise to my knowledge.
25 June 2018
Unprompted review
Reply from Express Passport
Thank you so much, Kelly, for your amazing feedback! We are so happy to hear that you had such a positive experience with our team. We sincerely appreciate your choosing and trusting us, and we wish you safe and happy travels!
Best of the best
Best of the best! Took care of glitches seamlessly and made it all happen well within the deadline!
15 June 2018
Unprompted review
Reply from Express Passport
Thank you so much for your amazing feedback, Dan! We are so happy to hear that we were able to be so helpful and that you had such a positive experience with our team. Thank you for choosing us and we wish you safe and happy travels!
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