Express Solicitors Reviews 

9,607
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,017 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for being polite, attentive, and making individuals feel completely comfortable and thoroughly reassured throughout their entire legal journey. Consumers consistently mention that communication remains prompt and transparent, delivering reliable professional support while managing personal injury claims efficiently from start to finish. However, some customers also noted frustrating issues regarding frequent staff changes, organizational disorganization, and delayed follow-up communication from assigned solicitors over time. A few reviewers experienced unhelpful responses, felt dismissed during initial consultations, or saw their active cases dropped unexpectedly without receiving adequate explanations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Service

Customers had positive experiences with service, highlighting a smooth, professional, and thorough process... See more

Claim

Users describe positive interactions with claim processes, highlighting efficient service and helpful staff.... See more

Response time

Clients share positive opinions on response_time, frequently highlighting fast and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been very responsive, and has kept me informed throughout the claims process. They explain each stage clearly. making it easy to understand what to expect. If you encounter any is... See more

Company replied

Rated 5 out of 5 stars

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me... See more

Company replied

Rated 5 out of 5 stars

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I ha... See more

Company replied

Rated 5 out of 5 stars

I used Express Solicitors to make a compensation claim against a UK hotel for bed bugs in our room. They have been excellent throughout the whole process. Communication has been superb with the same... See more

Company replied


Company details

  1. #17 of 36 best companies in Personal Injury Lawyer
  2. #36 of 83 best companies in Law firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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4.7

All reviews

(9,607)

1,931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made me feel much better mentally and…

Made me feel much better mentally and the staff were really nice thank you 😊

31 July 2026
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Reply from Express Solicitors

We're so happy to hear that our staff made you feel much better mentally. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Kyle was patient

Kyle was patient, concise and informative. Kyle is customer focussed therefore making the experience as smooth as it could be.
Thank you.

29 July 2026
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Reply from Express Solicitors

We're delighted to hear that our team member was patient, concise and informative, making your experience smooth and customer-focused. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 1 out of 5 stars

Very bad

Very bad. They almost took the other side lol.. never again.

17 November 2025
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Reply from Express Solicitors

Thank you for your review. We are sorry you have not been happy with your experience. Unfortunately, where we believe a claim is not likely to be successful we are unable to continue with the case. In this instance, following initial details being obtained and investigations made, we clearly advised you of the problems the claim faced in establishing negligence. However, the claim was submitted and liability was denied. As the claim did not have reasonable prospects of success, following further communication with you explaining the reasons, the claim was closed. Whilst we understand this will be disappointing to you, we would not wish to give false expectations and incur unnecessary costs on your behalf. If you would like to further discuss the particular reasons your case was not able to proceed, please contact our offices.

Kind regards

Collette McCann
Client Care Partner

Rated 5 out of 5 stars

From the first phone

From the first phone call they have been lovely and understanding especially for someone who has never been through this process before

31 July 2026
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Reply from Express Solicitors

We're so pleased to hear that you found our team lovely and understanding, especially as you navigated this process for the first time. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

It was a very smooth claim

It was a very smooth claim
Waqas Aslam my solicitor could not be more helpful he kept me updated at all times

30 July 2026
Unprompted review
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Reply from Express Solicitors

We're so pleased to hear that your claim was smooth and that your solicitor kept you updated at all times. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very supportive so far

Very supportive so far, patient and considerate of triggering aspects.

28 July 2026
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Reply from Express Solicitors

We're so glad to hear that you found our team supportive, patient, and considerate. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very prompt service

Very prompt service, great communication.

23 July 2026
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Reply from Express Solicitors

We're delighted to hear that you experienced prompt service and great communication. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very quick to respond

Made a call and was on my case immediately thank you

30 July 2026
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Reply from Express Solicitors

We're so pleased to hear that our team was able to assist you immediately. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Until now I am satified of the service…

Until now I am satified of the service Received. Matthew was very clear and helpful thru the all process.

30 July 2026
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Reply from Express Solicitors

We're delighted to hear that you're satisfied with the service you received and that our team member was clear and helpful throughout the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Sumia has been really helpful

Sumia has been really helpful, and is only a phone call away, helping with any questions that I had, I'm pleased that she guided me with the process , thank you x

30 July 2026
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Reply from Express Solicitors

We're so pleased to hear that our team member was helpful and guided you through the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

One phone call was all it took

One phone call was all it took

30 July 2026
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Reply from Express Solicitors

We're happy to hear that we could assist you so efficiently. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent experience

It took 3 minutes to receive a call from the solicitor after completing online form. The person who called was very friendly, polite, helpful and understanding of the situation. After the call soon I received all documentation. Would 100% recommend to friends and family.

30 July 2026
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Reply from Express Solicitors

We're delighted to hear about your positive experience with our swift response and the helpfulness of our solicitor. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Polite & helpful

Polite & helpful

30 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Was very good

Was very helpful Lorrainemusleh

30 July 2026
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Reply from Express Solicitors

We appreciate your kind words! Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent!!

28 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Professional and reassuring

I felt in very safe hands. Sympathetic, knowledgeable and professional.

28 July 2026
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Reply from Express Solicitors

We're so glad you felt safe and found our team to be sympathetic, knowledgeable, and professional. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Exceptional service and professionalism

I have had a very good experience with them.They have been consistently professional, incredibly timely and kept me in the loop throughout the proceedings. They made the process very smooth and I couldn't recommend them more highly to others.

27 July 2026
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Reply from Express Solicitors

We are delighted to hear about your very positive experience. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent professional service.

Very professional and complete service. On a lengthy case they stayed consistent and they kept pushing it forward.
Special thanks to Susana Hijazi Vicente for being patient, professional and answering my every question without a delay. Personal injury at work can be unpleasant to deal with but she made it a breeze to go through.

I have dealt with several solicitor companies over the years but this was my best experience, this should be an industry standard.

29 July 2026
Unprompted review
Express Solicitors logo

Reply from Express Solicitors

We are so pleased to hear about your positive experience with our team, especially during such a challenging time. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

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