Absolutely excellent service from Elaine. Couldn't have been more helpful. Thank you for your advice and prompt delivery of supplies.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A breath of fresh air after dealing so heavily with eBay and Amazon. Did not debit my card before checking stock levels. Unfortunately in my case they didn't have stock but after explaining my current... See more
Best customer experience I've received for a very long time. We purchased an Avaya licence from Extera. Our telecoms provider charged us £550, Extera charged us £314 and practically installed it for u... See more
After a broadband upgrade we found ourselves with a dead Avaya phone system, after a call to Extera we were quickly underway to finding a solution. From the first contact I felt that these guys kne... See more
Company details
Information provided by various external sources
Telephones, Headsets, Phone Systems, Voice & Data cabling trust Extera to exceed your expectations. Formed in 2001 we have a real passion for delivering the ultimate in customer services.
Contact info
10 Manor Park, Banbury, OX16 3TB, Banbury
- 01295 220600
- customer.services@extera.co.uk
- www.exteradirect.co.uk
5.0
Excellent
876 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Headset
Helpful lady. Wouldn't say it was the cheapest I could have acquired but it seems to be doing the trick.
22 November 2016
Unprompted review
Prompt service, good communication, great product
Very happy with the headset that I ordered. Worked with both of my phones (iPhone and Blackberry).
18 November 2016
Unprompted review
Outstanding customer experience
Best customer experience I've received for a very long time. We purchased an Avaya licence from Extera. Our telecoms provider charged us £550, Extera charged us £314 and practically installed it for us too. Very quick and efficient service. Save your Avaya Licencing costs and only go though Extera!!!!
27 October 2016
Unprompted review
Quick service
Ordered Friday delivered Monday.
Text advice of day and then time of delivery.
19 October 2016
Unprompted review
Excellent service
Iv been looking for this battery for my headset for a while now. Shame extera didn't pop up in google sooner ! The best price o could find too. Really please with the speed and service provided and the option to use PayPal too !! Thank you x
16 October 2016
Unprompted review
Replacement and new headphones
Excellent service with next day delivery on both replacement and new headphones. Very efficient.
11 October 2016
Unprompted review
Product not ideal, but customer service excellent
I had ordered a telephone headset and explained on the phone that we needed one that cupped the ears and limited/reduced exterior sound for a manager to use in a small open plan office, and chose one where the picture showed exactly what we wanted. However the headset, when it arrived, had much smaller ear cups that shown on the website, and so we had to ring and return it. The customer service was excellent, fully understanding of the problem, sorry that these were the best headphones they had, and immediately arranged for the item to be collected, and have promised a full refund when they receive them. So although I was disappointed with the item, particularly after explaining on the phone what we needed, I was delighted that they follow-on service was excellent.
19 September 2016
Unprompted review
Efficient Service
Great service, placed the order and received the next day. No hassle.
19 September 2016
Unprompted review
excellent customer service and great products
They were extremely helpful and polite and when I missed the driver were straight in contact to help with rearranging delivery. I'd definitely recommend and use again!
13 September 2016
Unprompted review
Good Professional Service
We have used Extera for several years now and I highly recommend them; a thoroughly professional, competent and polite service company.
4 August 2016
Unprompted review
Fantastic company to deal with
After spending thousands with Ebuyer and receiving shocking customer service we decided to move suppliers and use Extera as our headset supplier. We have got nothing but excellent customer service and great pricing. Would recommend to anyone!
25 July 2016
Unprompted review
Let down by courier problems
I've always found extera's web site easy to navigate, I'm able to find the right parts and their pre sales support is excellent.
On my last order, they were let down by their courier - who did not deliver when promised, and subsequently both extera and the courier called me directly tracing the parcel.
Other than courier issues - a great service.
19 July 2016
Unprompted review
Customer Service
Excellent customer service, goods received next day, well packaged
5 July 2016
Unprompted review
Excellent service.
resolved our miss-order (our fault) speedily. Thank you all.
4 July 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.