Absolutely excellent service from Elaine. Couldn't have been more helpful. Thank you for your advice and prompt delivery of supplies.
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A breath of fresh air after dealing so heavily with eBay and Amazon. Did not debit my card before checking stock levels. Unfortunately in my case they didn't have stock but after explaining my current... See more
Best customer experience I've received for a very long time. We purchased an Avaya licence from Extera. Our telecoms provider charged us £550, Extera charged us £314 and practically installed it for u... See more
After a broadband upgrade we found ourselves with a dead Avaya phone system, after a call to Extera we were quickly underway to finding a solution. From the first contact I felt that these guys kne... See more
Company details
Information provided by various external sources
Telephones, Headsets, Phone Systems, Voice & Data cabling trust Extera to exceed your expectations. Formed in 2001 we have a real passion for delivering the ultimate in customer services.
Contact info
10 Manor Park, Banbury, OX16 3TB, Banbury
- 01295 220600
- customer.services@extera.co.uk
- www.exteradirect.co.uk
5.0
Excellent
876 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellant assistance
Called to make sure I purchased the right headset for my cordless home phone they were great, free postage and received it the next day. Headset is clear and comfortable.
16 February 2017
Unprompted review
Extremely Helpful
Extremely helpful with an enquiry I had about trying to track down a buddy switch for my non standard call centre telephone.
Having previously been to Maplin with my enquiry and advised incorrectly resulting in an incorrect purchase, I was pleasantly surprised that Extera were able to help my over the phone with and were extremely knowledgeable. Super quick delivery.
Would highly recommend and will be using again.
16 February 2017
Unprompted review
Good pre-sales information and quick delivery
13 February 2017
Unprompted review
Excellent service
I contacted Extera via their chat channel as I needed a specific EHS for my Jabra / Polycom combo. The chat response was instant, the advice perfect and I received the EHS the following day. I could not have been happier.
13 February 2017
Unprompted review
Service and speed untouchable
The speed of the delivery and service was fantastic
9 February 2017
Unprompted review
Quick delivery, excellent customer service
I order my item around 4 pm, next day my item arrived, I had to return the item because I ordered wrong item. There was no problem company refunded my money within 5 days. I ordered the right item but couldn't set it up, Technical service was very helpfull and patient with me.
2 February 2017
Unprompted review
Good company
I bought a good quality headset from them. When I called to ask a few questions beforehand, they were knowledgeable. The item was shipped promptly and reached me the day after ordering.
30 January 2017
Unprompted review
Excellent, No issues, Fast Delivery, Recommended to all , 5*
26 January 2017
Unprompted review
efficient fast service
what more could you want - simply enquire, order and pay and its delivered the next day. easy peasy!
24 January 2017
Unprompted review
Good product, excellent customer service
24 January 2017
Unprompted review
Exemplary customer service & correct dealing
Unfortunately - [neither their fault or mine] - the equipment I had purchased turned out to be incompatible with my existing set-up. The company agreed to refund me, courteously, with no quibbling whatsoever.
Their customer service is generally exemplary, with Ms Kerin Ingman deserving of special mention - attentive, helpful and pleasant.
17 January 2017
Unprompted review
AVAYA DESK PHONE
I ordered 4 Avaya desk phone, came very quickly excellent customer service
3 January 2017
Unprompted review
Great service
Great item. Great service. Will not hesitate to buy again.
11 December 2016
Unprompted review
These guys are great!
Super-helpful and knowledgeable staff make buying the right equipment a breeze.
9 December 2016
Unprompted review
replacement phones
Easy to order and delivered next day. Great service all round.
8 December 2016
Unprompted review
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