Eyebuydirect Reviews 32,946

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of styles and lens options available. Many appreciate the user-friendly experience, noting the ease of ordering, the helpful search functions, and the convenience of the virtual try-on feature. The pricing is frequently mentioned as a significant positive, with many considering it very affordable and offering excellent value. However, some customers encountered difficulties with the ordering process, particularly when trying to locate previous orders or when the website required signing in. A few people also experienced issues with the quality of the lenses, specifically with incorrect prescriptions or lenses that did not meet expectations, such as Transitions lenses not functioning as advertised. There were also occasional complaints about the limited availability of the virtual try-on feature for all frames and lens types.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting the affordability, variety of... See more

User experience

Reviewers highlight positive aspects of user experience, praising the website's ease of use and the... See more

Price

Users describe positive interactions with price, often highlighting the affordability and value. Many... See more

Website

People report positive experiences with the website, highlighting its ease of navigation, good search... See more

Order

Clients share ambiguous opinions on order. Many customers praise the quick and easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The convenience and seemless process of entering my prescription makes Eyebuy direct my go to when it comes to prescription glasses. My glasses always gets here sooner than the expected 7-14 days defi... See more

Rated 5 out of 5 stars

I've been ordering from EyeBuyDirect since I was subscribed my first prescription in 2021. I've ordered now 20+ glasses. I love the options for styles, the price point is great too. What's best is the... See more

Rated 5 out of 5 stars

My initial order was quick and easy. I had an issue with one pair, and the response was great! I'll order from EyeBuyDirect again in the future, and will also refer my family and friends. Tha... See more

Rated 5 out of 5 stars

I can’t believe you took the ‘difficult’ out of ordering online. My stress level was at maximum when I logged on. Before I knew it, I was done and was so amazed at the simplicity of my whole experienc... See more


Company details

  1. Optician

Written by the company

EyeBuyDirect has a consumer rating of 4.5 stars from 18719 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect ranks 1st among Sunglasses sites.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Good first experience

Easy to view and select options; very easy to add prescription and select features. Would like to see more options for rectangular shape eye and sun glasses. Price is great.

22 April 2026
Unprompted review
Eyebuydirect logo

Reply from Eyebuydirect

Hello,

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.

We would like to request your contact details such as your complete name, phone number and email address so we can assist you accordingly.

We appreciate your patience and look forward to resolving this promptly.

Thank you.

Rated 1 out of 5 stars

Ordered a pair of progressives

Ordered a pair of progressives, they didn’t get them right, tried again, still wrong. Tried one more time and they got me to upgrade my lenses so I paid extra for my replacement lenses. They still got them wrong! Not sure what it was with this order because I have one pair of progressives from them that are perfect. I guess that’s why I was willing to try again. I contacted the to see if I could at least get the extra amount paid on the replacements since the glasses are not useable. Nope. So now I’ve paid even more than I did originally and still don’t have glasses I can wear. If you have single vision they are probably okay, but they really can’t do progressives and you will be out a bunch of money because the whole replacement thing is pretty much a scam. My eye doctor warned me. Would have been cheaper if I’d listened. Also they don’t publish anything but positive reviews on their site. I gave these frames a positive review but said they might be tooo small for progressive folks and they didn’t publish. I guess they want to get others trapped in their bad return policy. Make you life easy go someplace else for your glasses.

21 April 2026
Unprompted review
Eyebuydirect logo

Reply from Eyebuydirect

Dear Skye,

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.

We would like to request your contact details such as your complete name, phone number and email address so we can assist you accordingly.

We appreciate your patience and look forward to resolving this promptly.

Thank you.

Rated 4 out of 5 stars

Easy

it’s pretty easy. The only thing that’s confusing are the lens selections doesn’t really explain what standard plus is the blue lights are a little confusing but they’re good price and I ordered two pair.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Who needs to waste time in a store when there’s Eyebuy

I lost my glasses and was about to make an appointment with my optician when I remembered good ol’ Eyebuy Direct! With my prescription and last purchase saved, within 5 minutes I was able to reorder. I was even able to use my insurance. I’ve been using Eyebuy for years and never was disappointed. Thanks guys!

21 April 2026
Unprompted review

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