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Eyeglasses.com Reviews 

3,976
•
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were unhappy with their experience overall. Consumers frequently experienced severe delivery delays, failed to receive order status updates, and found support channels completely unresponsive. Many people also reported receiving incorrect prescriptions, scratched lenses, or wrong frame sizes that required additional effort to resolve. The minority of people were satisfied with their purchases, mentioning that frames arrived exactly as described and prescriptions were handled correctly. Some reviewers appreciated the wide selection of available products on the platform and noted that standard orders arrived within a reasonable timeframe. These buyers found the purchase process straightforward when acquiring simple items.

What people talk about most

Product

Customers had ambiguous experiences with product, often noting long waiting times and issues like incorrect... See more

Order

Consumers find order experiences mixed, as while some reviewers appreciated the easy website navigation and... See more

Customer service

Users describe negative interactions with customer service, reporting long waiting times, unhelpful phone... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers reporting incorrect tints, buffing marks,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

One positive, the prescription was correct, and I can see very well with the new glasses. Now let's get to ALL the negatives: 1. It took FOREVER to get my glasses, which I ordered exactly a mont... See more

Rated 2 out of 5 stars

I received my glasses - great job - BUT noticed a hairline scratch about an inch long on right lens. I’ve emailed 3x and called once for remedy. STILL WAITING for contact.

Rated 2 out of 5 stars

What happened to this company? I have ordered a particular brand of glasses from them for over a decade. This latest order was a travesty. I get special tints, and emailed like I usually do for confir... See more

Rated 2 out of 5 stars

NO COMMUNICATION! DON'T ORDER FROM THEM! I have ordered from this place two times before (2022 and 2024) for replacement lenses (where I send my frames in with the new prescription and they replace t... See more


Company details

  1. Glasses store
  2. also in
  3. Clothing Shop
  4. Eye Care Clinic
  5. Optician
  6. Sunglasses shop

About Eyeglasses.com

Written by the company

World’s Best Eyewear Store

Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.

We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses

In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!

Eyeglasses.com Homepage
Shop Men’s Glasses
Shop Women’s Glasses
Shop Prescription Lenses

Eyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.

Eyeglasses.com

Written by the company

Free Shipping! 30 Day Returns (No Restocking Fee)! Perfect Lenses Guarantee!

We make it easy to love our services.

We make it easy to love our services.
We guarantee that you will love your prescription lenses, or we will redo them for free!

Contact info

Eyeglasses.com

World's Largest Online Eyewear Store, Varilux and Crizal Lenses

2.3

Poor

TrustScore 2.5 out of 5

4k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 2 weeks

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2.3

All reviews

(3,976)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Crawley, Rose color with MIRRORED clip on

I was at my local eye glass business. I tried on the REVOLUTION CRAWLEY and loved them. My only comment is why can't we purchase a second pair of CLIP ONs that are not mirrored to go with the ROSE colored frame? The business said I could not have a spare. As of yet, I have not purchased them from this business. Please help to answer this important question as I LOVE the frames and thee magnet idea!!

28 October 2021
Unprompted review
Rated 1 out of 5 stars

I received my order quickly only to…

I received my order quickly only to find that they sent the wrong frames, the frames are not even compatible with progressive lenses and their website says that. It was easy to send them back but that's when the customer service went downhill. Someone took the liberty of changing the lens package I had selected (the most expensive option). They changed my lenses to the cheapest option they have all the while charging me for the expensive lenses. They never consulted me about this and I only found out because I went online to find out when I might receive my glasses and I started reading all of the fine details. I've called multiple times only to hear a message saying that customer service is not available. I've emailed multiple times with no response. I'm now out over $500 and have no glasses.

28 October 2021
Eyeglasses.com logo

Reply from Eyeglasses.com

We want to assure that your exchange was processed with the exact lenses that you had ordered originally with the new frame! And absolutely no additional charges were processed or charged. The exchange service charge for shipping and handling was also waived. We hope you are enjoying your new eyeglasses and have left a voicemail message, as well. Best, Customer Care Team @eyeglasses.com

Rated 1 out of 5 stars

Two orders placed and 2 order wrong

Two orders placed and 2 order wrong. Poor customer service and rude staff. Highly avoid eyeglasses.com. Poor all the way around !

28 October 2021
Eyeglasses.com logo

Reply from Eyeglasses.com

Our Licensed Opticians on Staff worked very hard to understand your needs, adjust and read your prescription and process your exchange and free redo, we are sorry if it did not work for you.

Rated 3 out of 5 stars

Be wary of returns

Let me start with the fact that they had glasses for very small faces that they could put progressive lenses, which is rare. And the selection was wide and varied. They were very good to work with, they answered my emails promptly.
The only reason I gave them only three stars was because when I received my glasses, the lenses had a yellow cast if I was outdoors, and they were supposed to be clear. And when I went to return them, they only give you 50% of a return on the lenses. I could understand even 20% restocking fee, but 50% seems a bit steep.

28 October 2021
Rated 2 out of 5 stars

Not the best in my opinion

Make sure you understand what you are buying. Premium lenses do not include anti-reflection, scratch resistance or blue light/UV filters. My glasses show visible dots and blips in the lenses. The return policy is not customer friendly. You only get a 50% refund on your lenses... which is what costs the most in my case. There are better, more customer friendly online eyeglass retailers. I won't buy from these guys again, unless it is just for the frames.

21 October 2021
Rated 4 out of 5 stars

The glasses I ordered arrived in a…

The glasses I ordered arrived in a glasses container that was not long enough for the glasses inside of them, there was what looked like engravings from the lens sides on the inside of the container which makes me think that it was the flawed packaging that slightly bent my glasses. So for the future I would really suggest either getting perfectly fitting container for the glasses or resorting to some other method of packaging the glasses.

Also after I went to an optician I was informed that the lens I ordered with the frames were slightly off at the axis or something, but I wasn't expecting great lenses in the first place so I wasn't bothered by it since they were basic free ones.

Other than that, the order was quick and easy, the customer service is good and the glasses I ordered are very nice.

21 October 2021
Rated 2 out of 5 stars

My glasses are the wrong prescription…

My glasses are the wrong prescription and I have yet to hear from anyone of what’s going on I have sent them back and would like a response I spent 135$ and would like the right prescription or my money back something!

21 October 2021

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