EYG Home Improvements Reviews 

911
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently mention that the installation team is extremely friendly, highly efficient, and always leaves the workspace spotless. People are also very pleased with the exceptional quality, gorgeous finish, and durability of the new windows and doors. Consumers often appreciate the smooth overall process from the initial sales visit right through to the final completion. However, some customers also noted frustrating issues with customer service responsiveness and communication delays from the office team. A few individuals experienced unexpected errors regarding product sizing that required multiple follow-up visits to fully resolve properly.

What people talk about most

Service

People report positive experiences with service, highlighting professional and efficient staff from the... See more

Staff

Reviewers mention positive feedback about staff, noting that team members across sales, surveying, and... See more

Quality

Users describe positive interactions with quality, noting that the products and the finish of their work are... See more

Product

Customers consistently note positive experiences with product, highlighting the high quality of the doors and... See more

Customer service

Consumers find customer service experiences to be highly mixed and divided. While some reviewers praised the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially had issues with lintel requirements,( ie not picked up by the surveyor that they were not needed until the builder arrived!). The windows were fitted well, albeit with a few cracked pane... See more

Company replied

Rated 4 out of 5 stars

Installers arrived early without notice, fortunately there was someone at home. The installers worked efficiently completing the job in good time leaving the area clean and tidy. No complaints from me... See more

Company replied

Rated 4 out of 5 stars

I asked the company if they would leave a neat job for me because some companies can be a bit slap dash with sealant etc. and they complied with my request! Some of the joins where not a good fit but... See more

Company replied

Rated 5 out of 5 stars

We always use EYG and have never had any problems with any job they have done for us from start to finish you are treated as a valued customer. Work just completed to remove existing metal patio doors... See more

Company replied


Company details

  1. Home improvement shop
  2. Window installation service

Written by the company

Established in 1971, EYG is one of the UK's biggest double glazing companies - offering windows, doors, bi-fold doors, orangeries & conservatories - all with no deposit needed and buy now, pay nothing for 12 months!


Contact info

4.1

Great

TrustScore 4 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(911)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Would happily recommend them.

8 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for the 5 star review Ian!

Rated 5 out of 5 stars

pleased with the hard work and professionalism of the two window/door fitters

We just wanted to drop a note of appreciation to say how pleased we are with the recent instillation of our new windows and doors.

We were especially pleased with the hard work and professionalism of the two window/door fitters, Callum and Andrew, what a fantastic job they have done.

8 December 2021
Unprompted review
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for this 5 star review! Glad to hear Callum & Andrew have done a 5 star worthy job!!

Rated 4 out of 5 stars

Overall excellent customer relations and workmanship.

EYG were very patient and helpful when our conservatory was delayed due to problems with underground gas pipes which required moving - TWICE! The guys were quietly efficient and competent - but I need to bill the company for the tea they drank (smile emoji). The only problem was the leaks we had in two different places when during this year's torrential downpours the gutter overflowed and leaked in. Ian at Hull was very apologetic and quickly sent out teams to recify this.
Overall excellent customer relations and workmanship.

7 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thanks for the great review! We have passed this along to Ian & his Guys, glad to hear they did a fantastic job!

Rated 5 out of 5 stars

The two guys who fitted my new patio…

The two guys who fitted my new patio doors did a excellent job and left no mess. The new doors are excellent and I have noticed a real benefit during the recent cold weather 👍

6 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank for the review Paul, glad to hear you're already feeling the benefit!

Rated 5 out of 5 stars

Front door looks great

Front door looks great, the chap who fitted the door was very good and efficient when he fitted the door.

5 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thanks for the review Shaun, Great to hear you had a brilliant experience!

Rated 5 out of 5 stars

Overall

Pleased with windows although I felt the price jumped up since the last ones we brought last year.
The guys worked well and cleared up after themselves.

5 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Glad to hear that you're happy with the windows & the excellent fitting!

Rated 5 out of 5 stars

Polite friendly and efficient 🙂

Polite friendly and efficient 🙂
Very happy with quality of door. The fitters were great.

4 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thanks for the fantastic review Ian! Glad to hear you love the door.

Rated 5 out of 5 stars

Excellent service from estimates

Excellent service from estimates, surveyor, fitting and a quick response to a request to make a last minute change with restrictors. The guys who fitted worked hard and kept the areas clean. Really pleased.

4 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for the lovely review Christopher! We really appreciate the feedback!

Rated 5 out of 5 stars

Excellent job

Excellent job. Workers polite and hard working. Always went that extra bit to make sure all ok. Highly recommend.

1 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for the 5 star review Selina!

Rated 5 out of 5 stars

Excellent doors

Excellent doors. Well pleased
Very good installers. Highly recommended

Had to chase guy who does the measuring and then came 3 hours earlier than appt

1 December 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for the review Mr Harrison.

Rated 4 out of 5 stars

Bifold doors

Bifold doors. We purchased some bifold doors blind really as the salesman could not provide us with any pictures/brochures of the product. However we agreed to buy these. We were told that there would be a sixteen week wait for these which would have been February; however, they were fitted two months early. We requested that these should be fitted with internal handles only but when they came there was an exterior handle also fitted. On reflection, this may be good as it does mean that if the door closes accidentally from the outside we can still get in! The salesman did not include an indoor cill which was pointed out by the surveyor when he came to do the final measuring. However, after some discussion, this was supplied. The two guys who fitted the doors were excellent. They worked efficiently and left the area looking really tidy afterwards. On the whole we are pleased and look forward to making full use of these when the weather turns warmer!

29 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thanks for the review Tom, glad to hear that you're happy with your new bifold doors!

Rated 5 out of 5 stars

New composite front door

New composite front door. Good service and site survey. Professional fitting and quality item.

29 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for the 5 star review Geoff! We are glad to hear that you're happy with the new Door!

Rated 4 out of 5 stars

Great front door and window installation

The whole process from initial contact to completion was stress free, the products (a door and window) seem to be well manufactured and the installation and installation team were very clean and tidy and did a good job.

These items have only been installed a short while hence the 4 stars, but based on my experience would recommend.

29 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for the review! Glad to hear that you had a stress free experience!

Rated 5 out of 5 stars

We are delighted with our windows and…

We are delighted with our windows and the installation of them, even though a couple of teething problems occurred it was put right with no problem.
Everyone we dealt with were highly professional and helpful.

29 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for the fantastic review! We are glad to hear that your new windows are treating you well!

Rated 5 out of 5 stars

Very good windows with very good…

Very good windows with very good prices, helping people to keep drafts and cold out.

29 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for this review June, great to hear that you are happy with the review! You got them done at the right time, wouldn't want any draughts in this weather!!

Rated 5 out of 5 stars

Efficient

Efficient, tidy and did a good job. Minor problem fixed in a timely manner.

28 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for this wonderful 5 star review Elizabeth.

Rated 5 out of 5 stars

Windows and Patio door installation

Installation delayed due to supply problems,the installation was carried out well and hitches rectified with alacrity.We are happy with completed work.

27 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for the fantastic review Mr Donker!

Rated 5 out of 5 stars

HELPFUL MANAGERS AND GOOD FITTERS

Although we waited longer than usual (owing to COVID problems and trouble with imports - not forgetting a company that had to giveup trading) we have been very pleased with the doors that we had installed. Not only that but we had very kind professional fitters that got on with the job and cleared up well after the installation.

I see no reason to fault them - contact me in 10 years' time and if I am still here - I will let you know how the doors have fared.

Thank you.

25 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for this lovely review Ms Sykes! We really appreciate the kind words, thank you for understanding the delays due to covid :)

Rated 5 out of 5 stars

Front and back doors replaced

Two new doors from and side/back. Done in three hours, two men very professional job, very happy. Would recommended.

22 November 2021
EYG Home Improvements logo

Reply from EYG Home Improvements

Thank you for this brilliant review Jenny, glad to hear you're happy with the doors!

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