EYG Home Improvements Reviews 

Your fitters were on time, very polite and friendly. They completed the work to a very high standard and I was so impressed with how they left the job at the end

Returning customers to upgrade the cladding excellent job done

We were looking at replacing a front door and front room window. EYG guy came round to quote. Got down to what we wanted quickly, no waffle and timewasting small talk, he got us a price quickly. £2200, which then turned into "if we say you queried about it over the 'Black Friday Weekend' we could do for £1980". Even better. I felt fairly happy and comfortable with this price, but I personally don't part or commit to spending 2 grand in a heartbeat. I wanted to just have a double check on finances, get used to it, sleep on it. Having expressed I wanted to do so, I was told well it won't be £1980 if you ring me tomorrow. So a little bit of pressure 'selling' (for want of a better phrase!) from Allan was applied to close the sale right there and then. Of course he could have done the £1980 price the following day if he wanted to, I got what he was trying to do. I told him I didn't mind if it was £200 more the following day, I "wanted to have a think about it". I asked for his card, in my mind he'd got us a good enough price (either one) but I just wanted a bit of space before committing. Asked for his card again, to which we got the words "there's my card, not that you will need it". Sale 100% Blown. Toys out the pram time. Talk about extreme unprofessionalism. He pretty much had our money up until that point, I was happy enough with the price, no one else was booked to come and quote. Talk about an awkward moment, EYG lost our money and any future business, recommendations etc. All now gone to a local competitor.

They had a simple task of putting a window frame in, it took 5 visits to my house to finish the job, 1 visit should have been another.
They fitted new fascia / soffit / guttering 2 visits?1visit should have been another.
It is the time wasted waiting in, not knowing if it is morning or afternoon they will be calling
I had EYG in 38 years ago to install my double glazing in my house, no problems with the double glazing in 38 years, would I have them back again Yes, they do sort it out in the end

Well after 12 months of having a Patio door fitting Twice completely removed and refitted ( see our original review ) we have had the EYG door removed PLEASE DONT USE THIS COMPANY THERE FITTERS ARE ABSOLUTELY 💩 They are the only contractors that have made my wife cry with there poor standard of workmanship ( HOPE YOUR PROUD OF THIS EYG )
what a waste of money 10 year guarantee was more like 12 months door was not level and closed on its own we were so disappointed with the original fitters we don’t want EYG anywhere near our property ever again if I could give them zero stars I would and they still contact us to ask if we want any more work doing ( YOU MUST BE JOKING 😡) AVOID THIS COMPANY LIKE THE PLAGUE)

The team, young apprentice and a man , worked as a brilliant team fitting our Facia’s and soffits .
Very professional ,polite and tidied up every evening.
We thought it was really lovely to have a young lady working equal besides the men.
She’s done two years with your company and loves it.
Well done EYG

We had a set of 6 new windows by EYG the men on site for 2 days (Jordan and Gaz) over 2 days Worked very hard in inclement conditions on the first day and came back on the second. Can't speak too highly of their skills and manner and cleanliness on the job.

EYG Windows fitted our front home windows today with incorrect sized windows. The measurements are no where near correct and the fitters have used 6 inch plastic packers to fill the very large gaps that are clearly apparent. My home is looking horrendous inside and outside and I contacted the branch to telephone me back to discuss and they failed to call me back. We were looking seriously forward to getting new windows and now we feel deflated. I have now emailed them an official complaint. I have now updated this feedback a few weeks later as I have sent a few emails now to management. Not one single apology from anyone at the office and very little responses back. As you will see from the response from Lisa below - I provided further information and no investigation has taken place after 4 months. Although my windows have now been rectified no apology and no investigation into why this happened in the first place. Everyone you speak to will avoid blame at all costs. You will also note the sharp tone in the response below which is indicative of the culture.

Just had one of their door canvassers turn up on my doorstep. Extremely rude and unprofessional. EYG door canvassers need to learn to be a little more polite. The door canvasser decided in his wisdom to call me a "helmet" as he walked off. A bit of an unusual and ridiculous comment.

Today we had two Guys from EYG named Gary & Joe, complete our conservatory.
Well I could not believe they complete the job in two days, this was to a very high standards
. In today world it’s very hard to find contractors with such a fantastic work ethic. These guys not only produce first class standards but they worked right through the day even working while having their drinks and lunch. They were polite and professional. It was a pleasure having two experienced Men working on our home. We can’t not thank you enough and your an absolutely credit to EYG. We will certainly recommend you to everyone we know.
Once again thank you Gary and Joe for completed of conservatory which we will enjoy for many years .
Best wishes
Mike & Elaine Withernsea .

We requested EYG to estimate for some work, nobody turned up, no cancellation, no apology, no nothing, time wasters.

After several quotes we decided to go with EYG because they are local, have a good reputation and were reasonably priced. We are having front and back doors and inside patio doors replaced, polycarbonate conservatory roof replaced with a Hybrid roof and soffit and facias replaced.
The first part of the work has just been completed with all the doors being replaced. The quality of the products and the workmanship of Phil B and Ray was superb. Arrived on time kept me informed throughout, made sure all the fitting were perfect, going beyond their remit to make sure area around the doors blended in well, and kept the area very clean. Thank you Guys.

Absolutely fantastic service from start to finish. Mark and Damien did an amazing job. They take care in their work and cleaned up when completed, very professional, polite and respectful of our property we can’t thank them enough. We had such a bad experience with another window company and nothing was too much to ask, every request was met immediately and they restored our trust. Would highly recommend.

The rain deflector on the bottom of my door has the green paint chipped off.

There is some black sealant on the inside of the glass of the window above my door.

Overall not great quality.

Just had 20 year old conservatory windows and roof replaced by Kev & Alan, working for EYG. They were friendly, professional, efficient and managed to put up with an old man asking endless questions without getting grumpy. Their work ethic is second to none; turned up promptly, worked hard to get the job done in the allocated time-frame, cleaned up after themselves, no bad language, and DID AN EXCELLENT AND ABSOLUTELY PERFECT JOB. The finished conservatory looks far better than when it was first built in 2002 and is the envy of my neighbours. Brilliant job done by a brilliant couple of guys. I unhesitatingly and unreservedly recommend them and EYG.

Was a 2 to 3 day job to change my windows and door but took over 2 months over 20 visits poor service they whould turn up with one window each day no dust sheets no bags for the feet i had to take 2 more weeks off work at a cost to me at 2000 and they nock off 250 quid over 9 panels of glass needed replacing after they fitted new one and 3 window everything has be put right in the end but took a long time and a few phone calls to get it put right and they give me the bill half way through the job and said where all done nail give me a heat attack give them more details like they ask and they never get back to you

Honestly the worst service! Double the price of the company Victoria doors and windows Hull. We switched asked for deposit back and took weeks to arrive only after I begged! The service from salesman to fitting absolutely shocking and a complete rip off! I’ve never wrote a review but so angry and the more I talk to people I am by far not the only one! Victoria windows honestly brilliant