We ordered from Freebirds World Burrito for a working lunch for a large group of mostly men whose jobs are in the field. These guys work hard in all-weather elements and have large appetites. There... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered P.F. Chang's through ezCater and had a great experience from start to finish. Ordering through ezCater was incredibly easy and made the whole process seamless. The food was fresh, flavorful... See more
Company replied
I had deleted & rdone my order 3 days prior to my event & it was "saved." When I went in to finalize the order about about 7 or 8 hours ahead of delivery time, but during the night, the order was gone... See more
Company replied
I've used ezCater now for five lunches in the office. The order placement is easy, you are alerted upon confirmation, when the order is on the way and once it's delivered. All orders have been variety... See more
Company replied
Company details
Written by the company
ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.
Contact info
40 Water Street, Floor 5, 02109, Boston, United States
- 1-800-488-1803
- support@ezcater.com
- www.ezcater.com
4.4
Excellent
20K reviews
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Delivery is ALWAYS on time
Delivery is ALWAYS on time, if not early. Friendly, helpful drivers.
16 February 2026
Unprompted review
Reply from ezCater
Hi Suzan,
Thank you for the review. We're glad you enjoyed your experience. It's wonderful to know our deliveries are consistently on time, and our drivers are helpful. We look forward to serving you again soon!
- The ezCater Team
Reduce your stress
The process using exCater is a stress reducer. You can order food on the app or on your desktop. Paying the $20 - $40 delivery fee is worth every penny. It is delivered on time with everything you need. Your time is worth the delivery fee - IMHO.
16 February 2026
Unprompted review
Reply from ezCater
Hi SM!
We are thrilled to hear that our service has become a stress-reducer for your workflow. It is great to know you found the delivery fee worthwhile and that our team could help you reclaim valuable time. Thank you so much for the wonderful review; we look forward to serving you again soon!
- The ezCater Team
the order was not all correct some of…
the order was not all correct some of the items were replaced ( different kind of pasts not the one requested ) garlic bread was defiantly not for 10 people and was not fresh it was very hard
11 February 2026
Unprompted review
Reply from ezCater
Hello,
Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at experiences@ezcater.com. We value your feedback and the opportunity to improve.
- The ezCater Team
Everything was great and on-time!
13 February 2026
Unprompted review
Reply from ezCater
Hi Chuck!
We are thrilled to hear that everything met your expectations and arrived right on schedule. It’s wonderful to know we hit the mark for you. Thank you for your positive feedback, and we look forward to serving you again soon!
- The ezCater Team
Thanks for the great experience today!
12 February 2026
Unprompted review
Reply from ezCater
Hi Letisha,
Thank you so much for the kind words! We’re thrilled to hear you had such a great experience with us today. We truly appreciate you sharing your feedback, and we look forward to seeing you again soon!
- The ezCater Team
ezCater Convert!
I had received some marketing materials from ezCater but hadn't used them. Our company wanted to cater from a specific vendor, who happened to use ezCater for their ordering. It went so smoothly, I've since used them for 3 additional orders and will continue to do so. Everything we've ordered has been on time and cold (Orange Leaf & Honeybaked Ham) or hot even though the restaurant was a good distance away (Red Habanero). Service for all have been great; I appreciate the follow-up emails from ezCater confirming everything. New loyal customer!
11 February 2026
Unprompted review
Reply from ezCater
Hi Marisa!
Thank you for the fantastic feedback! We’re thrilled that our platform has become a go-to resource for your company’s catering needs. It’s wonderful to know our follow-up process and delivery standards are hitting the mark for you. We appreciate you sharing your experience and look forward to serving you again soon!
- The ezCater Team
Easy catering solution for nearly any occasion
I have used ezCater a few times now utilizing different restaurants most times. So far, each experience has been great. Putting together events have a lot of little pieces that need to be correct in order to work and ezCater has taken one of the bigger pieces and made it simple. Love the tracking, the ease, and the rewards for using the service. So far only good feedback from guests and colleagues.
11 February 2026
Unprompted review
Reply from ezCater
Hi Nathan!
We’re thrilled that our platform has made your planning process simpler. It's wonderful to hear that both your guests and colleagues are enjoying their meals. We appreciate you highlighting how our tracking, rewards, and ease of use are adding value to your experience. Thank you for your positive feedback; we look forward to serving you again soon!
- The ezCater Team
Order was late few minutes late
Order was late few minutes late. There was no sauce for the chicken tenders. And the presentation of the food in the boxes was horrible. The buns were not on the food, half off of the meat. Not a great presentation an pretty difficult to eat when there was no sauce, pretty dry.
11 February 2026
Unprompted review
Reply from ezCater
Hi Brian,
Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from experiences@ezcater.com so we can gather your feedback and work to resolve this. Thank you!
- The ezCater Team
I love using ezCater
I love using ezCater for all of our meetings - they are very responsive and whenever I have had an issue they are quick to respond on Chat and very helpful in solving problems with the vendors.
11 February 2026
Unprompted review
Reply from ezCater
Hi Gina,
Thank you so much for sharing this! We love hearing that ezCater has become your go-to for meetings. It’s especially great to know our team has been responsive and helpful whenever you’ve needed support. That’s exactly the experience we aim to deliver.
We truly appreciate your trust and partnership, and we look forward to continuing to support your meetings in the future!
– The ezCater Team
Great experience
Great experience: I always appreciate the extra customer service available when using EZ Cater. I was able to add another item to my order and they took care of calling the restaurant and handling the last minute need.
10 February 2026
Unprompted review
Reply from ezCater
Hi Elizabeth,
Thank you for sharing your feedback! We’re so glad you had a great experience and that our team could help with your last-minute addition. Coordinating directly with the restaurant is exactly what we’re here for, and we’re happy it made a difference.
We truly appreciate you choosing ezCater and look forward to supporting your future orders!
– The ezCater Team
Reply from ezCater
Hi Brian!
Thank you so much for the wonderful review! We’re thrilled to hear that our ordering process and delivery timing were spot on for you. We truly appreciate the feedback and look forward to serving you again soon!
- The ezCater Team
The order was not even started when it was supposed to be picked up
The order was made 10 days beforehand to be picked up at 5:30PM. When we came in, the order had not even been started. It made us late to the event for which the pizzas were ordered. Granted, it was Supebowl Sunday, but this was a $1500 order that was made 10 days in advance. I expect that management would plan better for this. I will be very hesitant to trust using this vendor again for a critical order.
8 February 2026
Unprompted review
Reply from ezCater
Hi Bill,
Thank you for speaking with us and sharing your feedback. We appreciate the opportunity to address the delay you experienced this past Sunday with one of our catering partners.
Reliability is a priority for us, and we’re glad we were able to connect with you and make things right. We’ve shared your feedback with the catering partner, and we truly value your trust in our platform. We look forward to serving you again soon!
- The ezCater Team
Customer service was not good
Customer service was not good and no matter how much I explained my issue, they would say "I understand" and then not help me with my issue whatsoever.
9 February 2026
Unprompted review
Reply from ezCater
Hello Karis,
Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from experiences@ezcater.com so we can gather your feedback and work to resolve this. Thank you!
-The ezCater Team
Our delivery driver
Our delivery driver, Charite, was exceptional and friendly. The food was great as well.
6 February 2026
Unprompted review
Reply from ezCater
Hi Suzanne!
Thank you so much for the wonderful review! We are thrilled to hear you enjoyed the food, but even happier to know that your driver made such a great impression. We appreciate you sharing your positive feedback and look forward to serving you again soon!
- The ezCater Team
Don't use this company!
I was told I could cancel an order by 9:30 for an 11:30 pick up at Subway. I contacted Subway first to make sure they hadn't started making the order. The very nice person I spoke to said it wouldn't be a problem at all, just call ezCater so you get your money back. I then called ezCater to cancel and was told Subway's policy says you have to call to cancel 24 hours before pick up or you pay 100 percent cancelation charge. He then asks, so do you still want to cancel ? What??? Why would I pay 100 percent for something I wanted to cancel, no, forget the cancelation. Clearly lied about Subway's policy. Don't use this company.
7 February 2026
Unprompted review
Reply from ezCater
Hi Jean,
Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from experiences@ezcater.com
so we can gather your feedback and work to resolve this. We look forward to hearing from you. Thank you!
– The ezCater Team
This was such a nice change!
we usually just do sandwiches in our office, so we decided to try something different and everyone really loved it. We ordered the selection of items to make our own bowls and some pita bread and it was a hit. everything was fresh.
4 February 2026
Unprompted review
Reply from ezCater
Hi Suzanne,
We're thrilled to hear that our selections provided a refreshing change of pace for your office. We appreciate you highlighting the freshness of our ingredients, and we’re so glad the build-your-own bowls were a hit. Thank you so much for the wonderful review! We look forward to serving you again soon!
- The ezCater Team
Fresh Market Fabulous!
This is the first time we've used Fresh Market and it was THRU THE ROOF DELICIOUS! We received comments from all who attended the luncheon and EVERYONE wanted to know where it came from. We will be using them again and again!!!
5 February 2026
Unprompted review
Reply from ezCater
Hi!
Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or support@ezcater.com — we’re here to help.
- The ezCater Team
Quick, easy way to get the staff awesome eats!
Love being able to see multiple local restaurant's options on catering for our biz. We cater x2 a month, so checking on the verity of food is very handy!
5 February 2026
Unprompted review
Reply from ezCater
Hi Ryan,
Thank you for the review. We're so happy to hear that you find value in seeing the variety of local restaurant catering options for your business. It's great to know checking food choices is handy for your catering needs! We look forward to serving you again soon!
- The ezCater Team
ezCater is always dependable and…
ezCater is always dependable and user-friendly, with amazing customer service.
3 February 2026
Unprompted review
Reply from ezCater
Hi Rodolfo,
Thank you for the review. We're happy to hear that our service is dependable and user-friendly for you. We appreciate your positive feedback about our customer service! We look forward to serving you again soon!
- The ezCater Team
Delivery was on time.
Delivery was on time. Delivery person was friendly and outgoing. However, the lettuce on our sandwiches was a little brown.
4 February 2026
Unprompted review
Reply from ezCater
Hi Barb,
Thanks so much for the 5-star review! We’re glad to hear the delivery was prompt and that you enjoyed the service from our team.
We tried to give you a quick call to discuss your note regarding the lettuce, but we haven't been able to connect with you just yet. If you have a moment, we’d appreciate the chance to learn more about your experience and see how we can better serve you next time.
You can reach us at 1-800-488-1803 or reply to our follow-up email at your convenience. We value your feedback and the opportunity to make things right!
- The ezCater Team
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