The pieces shown online always fill the area where the authentic piece of memorabilia is stored. I have ordered multiple times and none of them fill the area. In fact, there is always at least a third... See more
Company replied
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Review summary
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Great service. I have ordered several times from here for items for my sons which have always been beautifully packaged. A framed photo arrived with a small chip out of the frame and the service wa... See more
Company replied
Such great quality. I have purchased a number of collectables. Many upcycled items, such as a Mercedes Lewis Hamilton converted championship wheel, upcycled side table. I've loved every purchase. I al... See more
Company replied
This is my first dealings with F1 authentics and I am very pleased with my purchases (Break disc lamp & Sprint Flag). Both arrived in good time and the pieces are fantastic. Better than I could have i... See more
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Company details
Written by the company
Browse F1® Authentics for exciting memorabilia straight from the racetrack, signed by your favourite drivers. Shop exclusive helmets, racesuits & more!.
Contact info
United Kingdom
- www.f1authentics.com
3.7
Average
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Make sure you pay via PayPal
Make sure you pay via PayPal. I ordered x2 items during an Easter holiday with a 10% discount. For whatever reason the second item didn’t apply the discount at the final step prior to purchase. I contacted them straight away but due to the bank holiday both items shipped prior to the customer services team picking up my email. There was no offer to apply the discount retrospectively and I was told I might like the item and decide to keep it. This annoyed me so I decided I didn’t want anything to do with f1authentics so refused delivery and both items were returned to sender. Then the fun started and the customer service team said they didn’t have the items and I would need to chase DHL. They weren’t prepared to speak to DHL themselves because they don’t have a returns process that caters for this???
This is what I was up against …
“ Thank you for contacting F1 Authentics.
We do not offer a returns service and therefore do not track returns on your behalf. Full details of this can be found within our returns section which I have provided below and highlighted the areas that will assist you further.”
Fortunately a work colleague mentioned raising a claim through PayPal and they decided in my favour after reviewing the case and clearly seeing the items had been returned to the sender address on the paperwork.
I think I would have had serious trouble getting my money back from this company without Paypal.
5 May 2022
Unprompted review
Reply from F1 Authentics
Peter,
We are very sorry to hear you have had a negative experience with us. We always strive to deliver a service that is positive for our customers and when we fail, we would want to rectify this.
Could you please email us at info@f1authentics.com so that we can look into this issue, and hopefully find a resolution.
We look forward to hearing from you.
Many thanks
F1 Authentics
Great Service and Fast Delivery
Home of a host of F1 memorabilia for any fan. Bought a signed shirt which was easy and arrived quickly!
10 December 2021
Unprompted review
Reply from F1 Authentics
Jack Brand,
Thank you for your positive review, it is good to hear your items arrived with you the way we would wish them to.
We look forward to helping you in the future with all your F1 Authentic memorabilia needs.
Many thanks
F1 Authentics
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