FADEDSTORE © Reviews 

1,272
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, highlighting excellent materials, vibrant prints, and comfortable fits. Many also commend the fast and efficient delivery, often receiving orders quickly with regular updates. Consumers generally find the pricing reasonable, especially given the quality and unique designs. However, some customers noted issues with orders, such as receiving incorrect items or sizes that didn't match descriptions, often leading to returns. Others were dissatisfied with the returns process, citing refund delays or unexpected return fees. A few also felt the quality of certain items was not as expected or declined, and some experienced delivery problems like lost parcels or items sent to the wrong address.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the excellent quality of clothing,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of t-shirts and knit... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering and fast delivery,... See more

Price

Clients share positive opinions on price, often highlighting the great value and reasonable costs for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered from Faded Store 4 times so far and all times have been a great experience. The quality of the t-shirts is excellent. the prints are sharp and the colors are just as bright and vibrant as... See more

Company replied

Rated 5 out of 5 stars

Item received very quickly after ordering, virtually next day. Original item was too large, have returned it & just waiting for refund. Ordered correct size & again delivery time was amazing. Item... See more

Company replied

Rated 5 out of 5 stars

Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean.... See more

Company replied



Company details

  1. #414 of 604 best companies in Clothing Shop

Written by the company

Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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4.2

All reviews

(1,272)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to order & quick delivery

Easy to order & quick delivery. Items were bought as a gift grandson very 😊

15 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good morning Fred,

Hope you've had a good Christmas!

Thank you for sharing your latest shopping experience.

We're delighted to read that your grandson is happy with his Christmas gift - Box Fit T-Shirt (Vintage Black Wash) and Box Fit Hoodie (Grey Marl).

Thank you again for your support and for shopping with us.

Take care,

Sean

Team FADED

Rated 5 out of 5 stars

Amazing stuff!

Good quality stylish clothing and good value for price. Excellent and fast delivery.

15 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Evening Lisa,

We're happy to hear that you find our clothing stylish and of good quality, and that you appreciate the value. We're also glad you received your order quickly!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Open hem women's joggers

Always fast delivery and kept up to date when my parcel is on its way . The ladies joggers are so comfy and warm the fit is perfect and the waistband isn't too thick overall very pleased with my purchase. I would like to see a few women's t shirts too

30 December 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Mrs Collins,

We're delighted to hear that you had a fantastic experience with our fast delivery and updates. It's great to know you find the joggers comfy, warm, and a perfect fit. We appreciate the suggestion for our women's t-shirts!

Thank you again for your support and loyalty.

Take care,

Jonathan

Team FADED STORE

Rated 4 out of 5 stars

The sizes of the tracksuits are way…

The sizes of the tracksuits are way out, it’s like they are fittings in American sizes, I have sent mine back to a refund, this is the 2nd time I have tried to buy tracksuits off faded and the sizes just don’t match British sizes , mainly on the tracksuit bottoms

The team did contact me for information regarding the sizes and reached out on this issue, very helpful staff

23 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good afternoon Joe,

Thank you for your continued support over the years!

We've managed to locate your account details, and we can see that you have ordered a Large Hoodie and XS joggers. We have arranged for a member of our support team to contact you regarding our fit within the next 60 minutes via phone call.

Thank you again for your support and continued loyalty.

Take care,

Team FADED

Rated 5 out of 5 stars

lovely jymper

23 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Mr & Mrs Mariner,

We're happy to hear that you feel that way about the quality of your
Knitted Crewneck (Black) ! Thank you for sharing your positive experience with us!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Hoody is amazing

Hoody is amazing, great quality and great fit.

22 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Jason,

We're thrilled to hear that you are satisfied with the quality and fit of your Star Icon Hoodie (Grey Marl)! Thank you for sharing your positive experience with us.

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Great service.

Did not realise that a gift card I had ordered had been emailed and sitting in my junk. Faded contacted me and sorted it out straight away. Great service!

19 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good afternoon Anne,

Hope you had a nice Christmas,

Thank you for coming back and for updating your first time shopping experience with the FADED STORE community.

We are delighted to hear that our team was able to assist you in resolving your case.

We hope your grandson is happy with his new gift card. If you have any difficulties redeeming the e-gift card, please don't hesitate to get in contact with our dedicated support team here at FADED STORE - info@fadedstore.com

Thank you again for sharing your amazing 5 star shopping experience.

Best wishes,

Paris

Team FADED

Rated 5 out of 5 stars

Haven’t purchased in around 10 years

Haven’t purchased in around 10 years. Great product that’s minimalistic and fit! Next day delivery when purchased on Boxing Day!

8 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Sam,

We're happy to hear that you are enjoying our product's fit and minimalistic design! We appreciate your positive feedback and are glad about the next-day delivery experience. Thanks for your support!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

I bought the joggers for my boys Xmas…

I bought the joggers for my boys Xmas and they are great quality and look amazing

19 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Afternoon Roshan,

We're happy to hear that the joggers are great quality and look amazing for your boys' Christmas gifts. Thank you for your positive feedback; we appreciate it!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Great item

Great item, great quality

18 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Shirley,

We're happy you find our item to be of great quality. Thank you for your positive feedback; we appreciate it.

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Amazing quality clothing and delivery…

Amazing quality clothing and delivery was so fast even this close to Christmas. I will absolutely be shopping at faded again

16 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good morning Kayleigh,

Hope you're all set for Christmas!

Thank you for sharing your amazing 5-star product review.

We've managed to locate your account details, and we can see that you've purchased - Box Fit Hoodie (Black), No Phones T-Shirt (Black), FS Box Fit Tech T-Shirt (Coral), Star Icon Open Hem Jogger (Black) and Box Fit T-Shirt (Black).

Thank you again for your support and loyalty.

Merry Christmas

Adam

Team FADED

Rated 5 out of 5 stars

My grandson asked if I would purchase a…

My grandson asked if I would purchase a t-shirt he had chosen from you for Xmas as part of his Xmas present from me. I had not heard of you (sorry) but said I would order it for him and I'm glad to say there was no problem with delivery which was quite fast and the quality is very good. I've given the 5 stars for delivery,quality and fit which is for a small size and fits well.

2 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Angela,

We're happy to hear that the t-shirt arrived quickly and is of good quality. We appreciate you taking the time to share your positive experience regarding the delivery and fit for your grandson's Christmas present. Thank you for your feedback!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Great jeans

Great jeans - will be shopping again

24 November 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Evening Tim,

We're happy to hear that you are pleased with our Worker Jean (Washed Blue). We appreciate your shopping with us and your feedback.

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Great choice and quality

Easy to navigate website, ordering and on the rare occasion I’ve returned items great service

2 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Fay,

We're happy to hear that you find our website easy to navigate and ordering simple. We appreciate your feedback regarding our return service. Thank you!

We hope you like your Lucky 6's T-Shirt (Navy) and Open Hem Jogger (Black).

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 1 out of 5 stars

I have not received my product

I have not received my product, it seems to have gone missing.

1 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Terry,

Thank you for sharing your latest shopping experience.

We can see that your case is currently being investigated with the courier service.

Please can you kindly review your emails for the latest updates regarding the status of your order?

Thank you again for your support and for shopping with us.

Take care,

Team FADED

Rated 1 out of 5 stars

Returns policy is awful and unfair

Returns policy is awful and unfair, would never order from these again, even if some of the bits are nice not worth the hassle

1 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Kayhan,

Hope you've had a great weekend!

Thank you for taking the time to share your shopping experience with us.

We have located your account details; however, we were unable to find any email correspondence associated with the address used to create your account.

Our support team will reach out to you within the next 60 minutes to provide additional information regarding your recent return inquiry.

Thank you once again for shopping with us!

Many thanks,

Team FADED

Rated 5 out of 5 stars

Brilliant customer care service

After not receiving my order the store reached out to apologise by telephone, offered a full refund and arranged urgent delivery of an alternative top. Excellent customer service and Adam went above and beyond to resolve the issue.

20 December 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Tracy,

Hope you've had a nice weekend,

We have located your account details and unfortunately, your parcel experienced a delay within our network, which resulted in a failed delivery.

We are pleased to hear that you spoke with a member of our support team today who was able to help resolve your case.

Once again, we would like to thank you for your patience and cooperation.

Thank you again for choosing to shop with us.

Take care,

Team FADED

Rated 5 out of 5 stars

Fast shipping and great quality…

Fast shipping and great quality products!
My son has been through a few high end brands that offer bobbles and poor quality after a few washes. But not these! faded store clothing washes brilliantly and I like the clothing so much for him, I’ve just bought him more!

20 December 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Elle,

We're happy to hear that you received your order quickly and that you're pleased with the quality of our products! It's great to know our clothing washes well and that your son loves them. Thank you for your positive feedback and continued support!

Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars

Great products

Great products, never any issues, easy shopping experience as it should
Be a main stay of my wardrobe.

1 October 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Curtis,

We're happy to hear that you consistently enjoy our products and find shopping with us easy. Thank you for your positive feedback; we appreciate you making us a mainstay of your wardrobe.
We hope the Box Fit T-Shirt (White) tops off the wardrobe collection.
Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

Rated 5 out of 5 stars
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Afternoon Denise,

We're happy to hear that your order was easy and delivered quickly. Thank you for your positive feedback; we appreciate it very much.
We hope you like your Tribal Flower T-Shirt (Off White).
Thank you again for your support and loyalty.

Take care,

Sean

Team FADED STORE

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