I've ordered from Faded Store 4 times so far and all times have been a great experience. The quality of the t-shirts is excellent. the prints are sharp and the colors are just as bright and vibrant as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item received very quickly after ordering, virtually next day. Original item was too large, have returned it & just waiting for refund. Ordered correct size & again delivery time was amazing. Item... See more
Company replied
Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... See more
Company replied
Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean.... See more
Company replied
Company details
- #414 of 602 best companies in Clothing Shop
Written by the company
Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!
Contact info
United Kingdom
- Info@Fadedstore.com
- www.fadedstore.com
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FADEDSTORE ©
Hey Hannah,
We're happy to hear that you appreciate the quality and designs. Thank you for your positive feedback; it means a lot to us.
We hope you like your most recent order of -
Box Fit T-Shirt (Black) and Monogram T-Shirt (Mid Grey).
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Returned an item as it didn’t fit…
I initially left a negative review due to a small issue with my return. Adam contacted me today and was incredibly helpful and understanding, and he resolved the matter promptly.
11 December 2025
Unprompted review
Reply from FADEDSTORE ©
Hey Bilal,
We appreciate you taking the time to update your review. We are so glad the issue with your return was resolved quickly and that you had a positive experience. Thanks for your feedback.
Thank you again for your support and loyalty.
Take care,
Team FADED STORE
Fast delivery and great quality
The delivery time is very quick and the quality of product is second to none. The sizing is true.
4 December 2025
Reply from FADEDSTORE ©
Good Afternoon Logan,
We're happy to hear that you received your order quickly and that you are satisfied with the product's quality and accurate sizing. Thank you for your positive feedback!
Thank you again for your support and loyalty.
Take care,
Team FADED STORE
Had to chase delivery evri very poor
3 December 2025
Reply from FADEDSTORE ©
Good Morning June,
We regret that the delivery service was not satisfactory. We will look into this to improve our service. Thanks for your feedback.
Thank you again for your support and loyalty.
Take care,
Team FADED STORE
Easy to order online
Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean. Quick refund and no extra cost to me to return the item. Will definitely be ordering again from fadedstore.
17 November 2025
Reply from FADEDSTORE ©
Hey Sandra,
Thank you for sharing your overall shopping experience
We're delighted that our team was able to assist you with resolving the reporting error.
If you need any further help in the near future, please don't hesitate to get in contact with our dedicated support team - info@fadedstore.com
Thank you for choosing to shop with FADED.
Take care,
Adam
Team FADED
Parcel never turned up
Parcel never turned up. In contact with delivery company now.
4 December 2025
Unprompted review
Reply from FADEDSTORE ©
Good morning,
Thank you for sharing your latest shopping experience.
For our team to raise a courier investigation, could you please send an email with the reference TP-TF3m1snP101225 to info@fadedstore.com
Thank you again for your patience and for shopping with us.
Take care,
Team FADED
I heard about faded clothing on a…
I heard about faded clothing on a TikTok post and I’ve been happy with quality of product and delivery time of product. I ordered on Black Friday and postage was followed sharply same day which I think is brilliant service! I highly recommend faded and will be shopping again
28 November 2025
Reply from FADEDSTORE ©
Good Afternoon Josh,
We're happy to hear that you're satisfied with the quality and delivery. It's great to know our Black Friday postage service met your expectations. We appreciate your recommendation and look forward to your future purchases!
Thank you again for your support and loyalty.
Take care,
Team FADED STORE
Reply from FADEDSTORE ©
Good Morning Christopher,
We appreciate you sharing your experience and are so glad to hear you feel this way about our brand and the quality we provide.
Thank you again for your support and loyalty.
Take care,
Team FADED STORE - Sean
I am still waiting for my order which…
I am still waiting for my order which is now very late
23 November 2025
Reply from FADEDSTORE ©
Hello Nicky,
Hope you're keeping well,
Thank you for sharing your latest shopping experience.
Our team have managed to locate your account details, and we can see that your parcel has unfortunately encountered a delay within the courier network.
We have arranged for one of our support team members to contact you within the next 60 minutes regarding the next steps.
Thank you again for your patience and cooperation.
Kind regards,
Team FADED
Top Quality
The wife introduced me to Faded clothing a while back now as she follows Chet.Top quality clothing, just received my two tops but have plenty of Faded Hoodies, T-Shirts and joggers.
Wouldn’t go anywhere else! Thanks again!
25 November 2025
Unprompted review
Reply from FADEDSTORE ©
Hey Dom,
We appreciate you sharing your long-term experience with our clothing. We're happy to hear that you find our quality to your liking and that you keep coming back for more. Thanks again for your continued support!
Thank you again for your support and loyalty.
Take care,
Team FADED STORE - Sean
Parcel has been redirected twice and s…
Parcel has been redirected twice and s not received …
20 November 2025
Reply from FADEDSTORE ©
Hey Lucy,
Hope you're keeping well,
Thank you for sharing your recent shopping experience with us.
Our team has located your account details. We're sorry to read that the courier service has had difficulties shipping your order. We've raised an investigation with the courier service for further details.
In the meantime, we have arranged for a member of our support team to contact you within the next 60 minutes to discuss the next steps.
Thank you again for your patience and cooperation.
Many thanks,
Team FADED
Very pleased with the items I have…
Very pleased with the items I have purchased the quality is good. The delivery was okay. Keep going faded you’re doing well.
19 November 2025
Reply from FADEDSTORE ©
Hey Jon,
We're happy to hear that you are pleased with the quality of your purchases and that the delivery was satisfactory. We appreciate your positive feedback and encouragement!
Thank you again for your support and loyalty.
Take care,
Team FADED STORE - Sean
Clothes are really good quality and…
Clothes are really good quality and wash great. Delivery is really quick. Have purchased on several occasions and never disappointed
18 November 2025
Reply from FADEDSTORE ©
Hi Rachel,
Hope you're having a great week!
We’re delighted to hear that you’re impressed with the fast delivery and the excellent quality of our Late Nights T-Shirt (Black) and Studio T-Shirt (Black). Thank you for choosing us multiple times; we’re glad to know that you’ve never been disappointed!
Thank you again for your support and loyalty.
Take care,
Jonathan
Team FADED STORE
All straight forward delivery was quick…
All straight forward delivery was quick everything thing was spot on thank you
17 November 2025
Reply from FADEDSTORE ©
Hi Sharon,
Thank you for sharing your positive 5 star review!
We're thrilled to hear that you were pleased with the fast delivery and that everything met your expectations. We truly appreciate you taking the time to provide us with this wonderful feedback.
Thank you again for your support and loyalty.
Take care,
Jonathan
Team FADED STORE
Reply from FADEDSTORE ©
Hey Judith,
We appreciate you taking the time to share your positive 5 star experience!
We're so pleased to hear that you are enjoying the quality of our collection.
Thank you again for your support and loyalty.
Take care,
Jonathan
Team FADED STORE
Always good material 👌🏻
30 October 2025
Reply from FADEDSTORE ©
Hi Aidan,
Hope you're having a good week.
Thank you for taking the time to share your 5 star review.
We're delighted to read that you're happy with the quality of our Box Fit T-Shirt (White).
Thank you again for your support and for shopping with us.
Take care,
Jonathan
Team FADED STORE
Reply from FADEDSTORE ©
Hey TONY,
Thank you for your amazing 5 star review!
We're happy to hear that you're satisfied with the great quality and style of our Puff Print Logo T-Shirt (Charcoal Marl) and Denim Hooded Detroit Jacket (Black Wash).
We look forward to seeing you shop with us again in the near future.
Thank you again for your support and loyalty.
Take care,
Jonathan
Team FADED STORE
Item never arrived and no response from…
Item never arrived and no response from customer service about a refund!
17 November 2025
Unprompted review
Reply from FADEDSTORE ©
Hello Lily,
Hope you're keeping well,
Thank you for taking my colleague's call today regarding your recent purchase with us.
We take all feedback on board, and we'll certainly share your feedback with the respective departments here at FADED STORE.
Thank you again for your support and for shopping with us.
Kind regards,
Team Faded
I still don’t have my delivery of my…
I still don’t have my delivery of my items
Please can someone contact me
10 November 2025
Unprompted review
Reply from FADEDSTORE ©
Good morning,
Thank you for taking the time to share your recent shopping experience.
To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-0rRD3r1nQ- info@fadedstore.com
This will allow our dedicated Customer Service team to log and raise a case number for you.
Once again, we would like to thank you for your patience and cooperation.
Kind regards,
Team FADED
Postage refunded for returned item
I was unhappy about the 2 postage costs to return the item. The customer service was very good though and refunded the cost both ways. Can’t ask more than that!
17 November 2025
Reply from FADEDSTORE ©
Good morning Sacha,
Hope you're having a nice week!
Thank you for taking the time to share your latest shopping experience.
We have arranged for one of our support team members to follow up with you within the next 60 minutes to provide you with some additional product feedback.
Thank you again for your patience and cooperation.
Many thanks,
Team FADED
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.