I found the FAIR FX system difficult to negotiate, as I needed to convert Pounds Sterlings into 3 different currencies. The jargon there seems to be designed for experts, rather than lay people. I've... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Anelisa Jwili, the agent, responded to my email within minutes. I found myself in Vietnam and unable to receive the two factor verification text message. I emailed and very quickly the code was... See more
I was struggling with putting currency on my card, through my impatience and failure to scroll down and find submit button!! Sanele talked me through , sent me a crib sheet and followed up with an... See more
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... See more
Company details
About FairFX
Written by the company
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Contact info
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, United Kingdom
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4.6
Excellent
15k reviews
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I've used this company for my travel…
I've used this company for my travel money for over 7 years. The currency exchange rates are always favourable and you can add many currencies to the account for spending via the visa card when visiting different countries. If you ever need to get in touch for help or large transactions, the support is excellent (thanks Pranesh).
20 November 2025
Unprompted review
Reply from FairFX
We are pleased to hear that Pranesh was able to provide support for your query and thank you for being part of the FairFX family for 7 years!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
duplicated a transaction…
I accidentally duplicated a transaction and emailed to ask for assistance. Agent Sinqobile Khanyile gave a prompt response and clarified my request to cancel the duplicate transaction once I had confirmed that was my requirement she promptly confirmed that the transaction had been cancelled. A great relief to me.
17 November 2025
Unprompted review
Reply from FairFX
Thank you for taking the time to leave your review, we will ensure that the agent you spoke with is notified about this!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Service was great,I was in Australia…
Service was great,I was in Australia with a problem and sinqobile the agent was back to me with the problem sorted very quickly.
17 November 2025
Unprompted review
Reply from FairFX
We are pleased to hear that our agent was able to provide assistance to you whilst you were abroad!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Help with transaction
Good, reliable support. Katie was really helpful
10 November 2025
Unprompted review
Reply from FairFX
We are pleased to hear that Katie was helpful when providing support for you query!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Top up query
Had a query and it was resolved promptly by the lovely and professional Katie Mckessy-Schofield. Thank you ☺️
14 November 2025
Unprompted review
Reply from FairFX
Thank you for taking the time to leave your review regarding the assistance provided by Katie!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Help needed logging in following email change.
I have been having issues following my change of name and email address. I could not log into my account. I spoke to Sinqobile Khanyile Who tried to help
Me on the phone but I still could not log in. I was promised a follow up email which did happen. Then confirmation that I should try to log in again. This time successfully. Thank you Sinqobile Khanyile
14 November 2025
Unprompted review
Reply from FairFX
I am sorry to hear that you have had some issues logging into your account. However, we are pleased to hear that our associate was able to assist you accessing the account!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Katie was great, thank you
Katie from their customer service team swiftly dealt with my request - thank you!
14 November 2025
Unprompted review
Reply from FairFX
We are pleased to hear that Katie was able to assist you with your query and thank you for taking the time to leave your review!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Questions I needed to ask were…
Questions I needed to ask were answered. Easy to get through.
10 November 2025
Unprompted review
Reply from FairFX
We are happy to hear that our team were able to assist you with your queries!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Amazing customer service
I had a very worrying issue with my funds which I didn't realise was partly my fault. When I contacted the team I was dealt with in a very polite and courtious manner, especially by Katie who reasurred me my funds were safe and she really helped put my mind at rest. I do suffer with anxiety and problems like this make me panic terribly but she and the team helped me through it in a very nice professional way.
10 November 2025
Unprompted review
Reply from FairFX
Thank you for taking the time to leave your review. We are pleased to hear that Katie was able to assist you with your query. We will always do all that we can, to ensure that our customers feel supported.
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
the adviser took her time and resolved…
the adviser took her time and resolved my issue.
live chat was a waste of time.
adviser on email was great
8 November 2025
Unprompted review
Reply from FairFX
We are sorry to hear that you had some issues speaking with our team via Live Chat. We will ensure that this is looked into. However, we are happy to hear that our team were able to assist you with your query via email.
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Minenhle helped me order a new card and…
Minenhle helped me order a new card and was very efficient and polite.
8 November 2025
Unprompted review
Reply from FairFX
We are pleased to hear that Minenhle was able to assist you with your card order!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Fundisiwe solved my problem
Fundisiwe gave me very quick and clear instructions to help resolve my problem...Thank you
6 November 2025
Unprompted review
Reply from FairFX
We are pleased to hear that our agent was helpful and that they were able to resolve your issue!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Reply from FairFX
We are happy to hear that our team was able to help resolve your issue!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Yashil gave me an answer I understood
Yashil gave me an answer I understood
17
17 October 2025
Unprompted review
Reply from FairFX
We are happy to hear that our associate was able to assist you with your query!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Great assistance
Had issue with funds and confusion. Sithambiso helped me through the process and managed to address my concerns, resolved everything.
3 November 2025
Unprompted review
Reply from FairFX
We are sorry to hear that you had some issues with your account, but we are happy to hear that our agent was able to assist in resolving this matter for you!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Support from Zamahlubi Radebe.
Support from Zamahlubi Radebe has been prompt, very reassuring and helpful.
30 October 2025
Unprompted review
Reply from FairFX
Thank you for taking the time to leave your feedback! We are happy to hear that our associate was able to assist you!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Reply from FairFX
Thank you for your feedback! We're happy to hear that our live chat service was easy to use when you needed assistance!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Amazon Ads - currency exchange issues
I actioned a currency exchange while Amazon Ads were validating my card against different currencies and got stuck with insufficient funds for the manual exchange. Ethan was really helpful and referred it to the team for them to look into and get it cancelled. Thanks so much for your help Ethan!
29 October 2025
Unprompted review
Reply from FairFX
We're happy to hear that the team was able to help resolve your issue. We appreciate your positive feedback and for sharing you experience.
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Short wait time
Short wait time. Polite, helpful and friendly customer service representative. Problem resolved
29 October 2025
Unprompted review
Reply from FairFX
We're happy to hear that our customer service team was helpful and that they resolved your query! We appreciate your feedback!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Fast and concise reply to my questions.
26 October 2025
Unprompted review
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