FairFX Reviews 15,001

No problems from Sinqobile, very helpful thanks 👍

The Live chat is very effective. Siphelele was interactive and helpful, guiding me through solving my concerns and helping me solve my problem

Anelisa Jwili replied very promptly and efficiently to my request.

Sinqobile was very helpful and quickly resolved the matter in no time. Thank you so much.

Very helpful with the information I needed

I’d like to express gratitude for the prompt and effective resolution of my query by Philani Mthombeni. The speed of response and attention to detail of my follow up email was professional, concise and very helpful.

Ticket 4636412 I must express my thanks to ETHAN for his patience during our initial conversation,for understanding my situation and continuing to stay with me during the rest of the process.His words of care for me and my situation were appreciated

Minenhle was extremely helpful and efficient. Great customer experience.

Transferred money for my holiday a week before. Staff couldn't be more nonchalant. Kept saying the would email or call me back, never did. Lost thousands of pounds - said it was sent back to my Barclays because i requested a refund - i did not and it was not returned to Barclays. Staff never respond when they say they will. Now had to cancel my flight. Nightmare company, would not recommend.

Thank you, Sinqobile, for your informative , professional yet friendly quick reply and support.
Much appreciated, thank you, Gabriela

Responded to my email in timely fashion and followed up with a phone call to me which resolved the issue. Very helpful.

Ido assisted me in sorting out a card for my wife. It was quick, efficient and seemless.

Very efficient and able to understand my questions. Clarified when I was unsure of something.

I received a very prompt and polite response to my email. My problem was dealt with efficiently by Nondumiso Hadebe. I cannot fault their customer service.

The query I raised by e-mail on a Saturday evening was dealt with very promptly and satisfactorily (in less than 3 hours) by Olwethu Gumede. Good service.

I had a query, got a really quick response from Sinqobile Khanyile which answered my query concisely and very helpfully

Easy contact and problem resolved quickly, great service

I rang this morning concerned that my transfer had not gone into my euro account, the lady I spoke to Sinqobile Khanyile was so professional, friendly and very extremely nice and listen to my concerns and had everything sorted out in no time.
Thank you so much Sinqobile.
However, I did call a little later to see if the transfer had been completed, and can only say that Marcus could do with some customer service training from Singobile, he was rude and very dismissive of my concerns.

I had a query on my account. Sinqobile replied promptly to my email, was clear, thorough and went beyond what I asked to ensure I was reassured. I was very impressed, no mean achievement when customer service elsewhere is often so shoddy.

I've used this company for my travel money for over 7 years. The currency exchange rates are always favourable and you can add many currencies to the account for spending via the visa card when visiting different countries. If you ever need to get in touch for help or large transactions, the support is excellent (thanks Pranesh).