FairFX Reviews 15,002

Good customer service - Quick responses by email, then quick service by phone when it can’t be sorted via email.

Sinqobile Khanyile was very helpful on the phone.

Fast response and relatively easy to contact the support team. Reply was good clean accurate solution to the problem.

Had an issue which was all my doing. Siphelele really helped me through it despite some technical issues. Once they were resolved Siphelele helped immensely was very patient and clear with the steps and resolved my issue much to my relief. Great service. Thanks again

I had a few questions about different currencies and charges when using my card abroad, Siphelele answered them all quickly and precisely

Siphelele Hadebe agent was extremely prompt in replying to my emails. She was very clear and polite in her explanations. Excellent all round.

I received a very prompt & efficient resolution of a currency issue, problem explained clearly by Anelisa Jwili in emails & subsequent follow up resolutions

The agent I was dealing with, Sinqobile Khanyile, could not have been more courteous and helpful. She took positive action to contact me by telephone, and at a time convenient to me. She then took the necessary actions to confirm my identity, and to progress my enquiry. Thank you!

The lady was very patient and sorted my issues to a successful conclusion.

I've been recently in Paris and Sanele helped me through a number of issues while we were there. I have been impressed with Fair FX quick responses to my queries.

Very helpful & pleasant service. Everything I needed resolved and kind manner as well.

My contact Zinhie Nyide helped me through the process to change Euros back GDP she was understanding and very helpful. A credit to customer service a big thank you

friendly staff , and easy access to customer support

Siphelele Hadebe was incredibly patient, helpful, and kind in resolving my query, and I felt very secure during the transaction. I have been with them for years, and they are always excellent.

I am an 85 year old lady who tries but battles sometimes with the internet. Anelisa assisted me with a calm and steady manner to change my password thus allowing me to send Birthday money to Australia. I cannot tell you how relieved I was when the payment went Through.
A good company with excellent customer care and service. Ten out of ten to Anelisa Jwili for her kindness and patience, it was much appreciated.e

Rang to change address. Very simple, no long queue. Very happy with the service. Shout out to the lovely Sinqobile Khanyile who looked after me with minimal fuss.

Excellent response to enquiry.
Sithembiso Mkhulisi was thoroughly professional.

I needed to cancel a transaction, used the web chat and Sinqobile was able to deal with the request quickly and efficiently

Anelisa Jwili, the agent, responded to my email within minutes. I found myself in Vietnam and unable to receive the two factor verification text message.
I emailed and very quickly the code was sent via WhatsApp, enabling me to log in. Such brilliant support!

I was struggling with putting currency on my card, through my impatience and failure to scroll down and find submit button!!
Sanele talked me through , sent me a crib sheet and followed up with an email to check that I had completed the action.
The live chat reassured me that help was available. The process was actually very simple!

Great support via telephone