I found the FAIR FX system difficult to negotiate, as I needed to convert Pounds Sterlings into 3 different currencies. The jargon there seems to be designed for experts, rather than lay people. I've... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Anelisa Jwili, the agent, responded to my email within minutes. I found myself in Vietnam and unable to receive the two factor verification text message. I emailed and very quickly the code was... See more
I was struggling with putting currency on my card, through my impatience and failure to scroll down and find submit button!! Sanele talked me through , sent me a crib sheet and followed up with an... See more
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... See more
Company details
About FairFX
Written by the company
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Contact info
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, United Kingdom
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4.6
Excellent
15k reviews
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Philani was really helpful in answering…
Philani was really helpful in answering my questions. My experience so easy, and replied fast so the whole process was super efficient.
8 February 2026
Unprompted review
Reply from FairFX
We're happy to hear that our assistance was helpful and that this made the process efficient for you. We appreciate you taking the time to share your positive experience. Thanks for your feedback!
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team via Live chat once you are successfully logged in for any account specific queries or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
I am nervous customer I was seeking…
I am nervous customer I was seeking reassurance to continue using my card.
I was pleased with the results and will continue to use card now things are settled
6 February 2026
Unprompted review
Reply from FairFX
We appreciate you sharing your experience. We're happy to hear that we could reassure you and that you'll continue using your card moving forward. Thanks for your feedback!
If you do need any assistance in the future, please speak with our team via Live chat once you are successfully logged in for any account specific queries. contact us at help@fairfx.com from your registered email address, or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
Helped with my problem and not rushing…
Helped with my problem and not rushing me to do anything, very patience with me, really appreciated. Also helped me clear up queries regarding my account with cards.
6 February 2026
Unprompted review
Reply from FairFX
We're happy to hear that we were able to help resolve your issue and address your questions with patience. We appreciate your feedback.
If you do need any assistance in the future, please speak with our team via Live chat once you are successfully logged in for any account specific queries. contact us at help@fairfx.com from your registered email address, or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
It took some time and several attempts…
It took some time and several attempts but eventually I was able to speak to delightful Analisa. She was able, patiently, to take me through several steps, including your very necessarily lengthy questionnaire and eventually reach a conclusion.
This, although not what I had hoped for, is entirely understandable, and appreciated.
I hope to be able to speak with that young lady again, sometime!
HM
3 February 2026
Unprompted review
Reply from FairFX
We appreciate your feedback and we are happy to hear that you had a positive experience. We are also happy to hear that our agent was able to patiently assist you through the process. We appreciate your understanding and we are always here to provide additional support.
If you do need any assistance in the future, please speak with our team via Live chat once you are successfully logged in for any account specific queries. contact us at help@fairfx.com from your registered email address, or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
Very Helpful
Ethan was helpful understood my query and dealt with it promptly
3 February 2026
Unprompted review
Reply from FairFX
We're happy to hear that Ethan was able to understand your needs and resolve your issue quickly. Thank you for sharing your positive experience!
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Anelisa Jwili was extremely helpful in…
Anelisa Jwili was extremely helpful in sorting out what looked like a double payment .
A big help
2 February 2026
Unprompted review
Reply from FairFX
We're happy to hear that our assistance was helpful in resolving your payment issue. We appreciate your positive feedback and are glad we could provide a positive experience.
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Brilliant agent
Brilliant agent! Couldn’t have been more helpful. Also answered call very quickly with real person!!!
2 February 2026
Unprompted review
Reply from FairFX
We're happy to hear that our agent was so helpful and responsive! We appreciate you taking the time to share your positive experience with us.
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Last 3 weeks I cannot log into my…
Last 3 weeks I cannot log into my account funny this happened as I changed my name and informed them but they tell me it's nothing to do with that but it is checks yet they have not contacted me once and in about 3 weeks my account is useless. Today I've had enough of this stupidity and I've asked them to close my account as it is absolutely useless to me.
2 February 2026
Unprompted review
Reply from FairFX
We regret you've had trouble logging in since your name change and we understand the frustration when your account access is affected.
We'll investigate why you weren't contacted and ensure your account closure request is looked into. We appreciate your feedback. - FairFX.
I was answered promptly and the issue…
I was answered promptly and the issue was dealt with straight away. Great service from Mandy :-)
31 January 2026
Unprompted review
Reply from FairFX
We're happy to hear that your issue was resolved quickly! We appreciate your positive feedback and are glad you had a great service experience with our team!
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Live chat REFUSE to help
Live chat refuse to help only sending automated responses or saying they "can't help".
Email support says they "can't find your account" when I've successfully logged into it. Their dashboard is broken completely showing this message on both the website and app. Impossible to use - joke of a company:
Taking longer than usual to load?
Version: ; ID: TGFuZGluZ1BhZ2UtcmwtbG9hZGluZw==
31 January 2026
Unprompted review
Reply from FairFX
We appreciate your feedback and apologise for the issues you’ve faced. It's concerning that our live chat and email support couldn't assist you, and that you're experiencing issues accessing your account.
I am aware that a member of our team has reached out to you directly in relation to this issue to ensure we investigate this, to improve our support and system functionality.
If you do need any further assistance, please contact us at help@fairfx.com. - FairFX.
Fair FX agent deserves full praise
I found the FAIR FX system difficult to negotiate, as I needed to convert Pounds Sterlings into 3 different currencies. The jargon there seems to be designed for experts, rather than lay people. I've asked for help via an email and Zinhle Nyide replied to my query very quickly, courteusly and professionally. Full marks Ms Nyide, well done, as you helped me find the solution brilliantly and in a language easy to understand
28 January 2026
Unprompted review
Reply from FairFX
We appreciate your feedback and we are happy to hear that you received prompt and helpful assistance from our agent, who provided a clear solution to your query. We'll strive to make our system easier to navigate moving forward. Thank you.
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
great app and service
Easy to use app and fast, responsive customer service using online chat with Ethan today
29 January 2026
Unprompted review
Reply from FairFX
We're happy to hear that you had a positive experience using our APP and that you found this easy to use and that our customer service was fast and responsive! We appreciate you taking the time to leave your feedback.
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
A little slow till first response
A little slow till first response, but thereafter quick and helpful responses.
28 January 2026
Unprompted review
Reply from FairFX
We appreciate your feedback and are sorry our initial response was slow. We're glad we could help you following this and we will work to improve our response times moving forward.
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team via Live chat once you are successfully logged in for any account specific queries or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
The customer service was fast and…
The customer service was fast and efficient. They were kind and understanding as I’m not very good at technical stuff.
28 January 2026
Unprompted review
Reply from FairFX
We're happy to hear that the customer service from our team was fast and efficient for you. We appreciate you mentioning our team's understanding, especially with technical issues you were experiencing. Thanks for the feedback!
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Ethan very helpful
Ethan very helpful, got what i need to do with in 5Mins
28 January 2026
Unprompted review
Reply from FairFX
We're happy to hear that you had a quick and helpful experience. We appreciate you taking the time to share your positive feedback with us!
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team over the phone using the number on the back of your card ending 9300, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Needed to change address and Ethan took…
Needed to change address and Ethan took me through it very quickly and efficiently. Star man Ethan. After having problems with other banks doing the same things, I was pleasantly surprised.
28 January 2026
Unprompted review
Reply from FairFX
We're happy to hear that the address change was quick and efficient for you. We appreciate you highlighting the positive experience and are so glad we exceeded your expectations. Thanks for your feedback.
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team over the phone using the number on the back of your card ending 9300, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Great service
My enquiry was dealt with extremely quickly by Ethan. Many thanks
28 January 2026
Unprompted review
Reply from FairFX
We're happy to hear that your query was dealt with quickly by Ethan! We appreciate you taking the time to leave us this positive feedback.
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team over the phone using the number on the back of your card ending 9300, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
The person that I talked to was good and knowledgeable
The person that I talked to (Sithembuso) was very helpful and I managed to sort out what I needed to sort out.
However the system itself was a nightmare: it didn't seem to recognise that you were active on the system if you were on the chat function so it kept logging us out, often with no notice!
22 January 2026
Unprompted review
Reply from FairFX
We're happy to hear that our agent with was helpful and that they were able to assist you with your query.
We appreciate your feedback regarding the system issues you encountered, and we'll investigate the chat function and issues you have addressed, to improve the user experience.
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team via Live chat once you are successfully logged in for any account specific queries or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
Quick solution no fuss after card lost…
Quick solution no fuss after card lost and thanks Thabiso
18 January 2026
Unprompted review
Reply from FairFX
We're happy to hear that Thabiso provided a swift solution after you lost your card. We appreciate your feedback and are grateful for your acknowledgment.
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team over the phone using the number on the back of your card ending 9300, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Zinhie was extremelly efficient and…
Zinhie was extremelly efficient and polite in the way he handled and subsequently sorted my query. The outcome of my contact with him was more than I expected and I would happily ask for him in future to assist.
9 January 2025
Unprompted review
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