I have several online-only banking services for which my only contact with them is through an ATM or through Zelle, and the use of my debit card. So far, I've been very pleased. Fairwinds banking app... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had no experience with setting up a high yeild online account and everyone i dealt with went above and beyond to help me. They answered all my questions and some I wasn't aware I should have asked.... See more
Company replied
Initially when I opened an account at Fairwinds it was a business account which lead to a personal account and charge card. The staff at the Sanford, Florida location are amazing. I would like to see... See more
Company replied
We've had an account with Fairwinds for just a few months, but I'm already very pleased with them! I love that there are no fees on international transactions and that the debit card is safe. When w... See more
Company replied
Company details
About FAIRWINDS Credit Union
Written by the company
|
||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
FAIRWINDS was founded in 1949 on the simple idea of people helping people. That idea still guides everything we do today. We exist for one reason: to help others take control of their money and move toward financial freedom. That means fewer payments, less stress, and more confidence about the future. It’s not the message you usually hear from a financial institution, but we’re not afraid to be different. At FAIRWINDS, members are part-owners, not customers. That means we don't answer to stockholders, and we don't chase profits. Every dollar we earn is reinvested to help members save more, eliminate debt, build wealth, and live generously. We know financial freedom doesn't happen by accident. That’s why we combine personal guidance with products designed to support real, intentional financial progress, not unnecessary borrowing. That includes:
Anyone in the United States is eligible to become a FAIRWINDS member. Wherever you are, whatever your journey — if you’re committed to being financially free, you’re welcome to join us! Federally insured by the NCUA. |
Contact info
3087 N. Alafaya Trail, 32826, Orlando, United States
- 800-443-6887
- www.fairwinds.org
Your Money Milestone
4.6
Excellent
217 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I still can not put cash into ANY ATM…
I still can not put cash into ANY ATM in Illinois. Every time I call they give me all different ATMs that are supposed to take cash but they don't. I hate that I have to go to yet another credit union and close my FW accounts.
5 May 2026
Reply from FAIRWINDS Credit Union
At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We’re sorry for the frustration caused by your limited access to deposit options. A member of our team has attempted to contact you via phone and email to better understand the situation and work to provide a resolution. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.
Great credit union
Great credit union. Amazing people working there very helpful. Easy app to navigate. Couldn't ask for more from a credit union.
6 May 2026
Reply from FAIRWINDS Credit Union
We are so happy to hear you've had a great experience with our crew and our easy-to-use app! We appreciate you taking the time to share your experience.
Great bank
Great bank, I heard giving the best rates for their clients for financing cars or mortgages. However they declined my personal loan application but hope when I trade in my car next year will able to provide me a great finance plan.
6 May 2026
Reply from FAIRWINDS Credit Union
Thank you for the kind words about FAIRWINDS! A loan decision not going as expected can be a challenging experience, and we appreciate you sharing your feedback with us. We look forward to working with you on your auto financing needs when the time comes. Our crew is always ready to help.
It was a smooth transition from my old…
It was a smooth transition from my old bank to this new one. The customer support people were great, and they answered all of my questions. I have been able to get cash from an in network local bank so that is cool. I like that my Savings account has a low monthly limit compared to my old bank.
9 February 2026
Reply from FAIRWINDS Credit Union
We're happy to hear that switching over to FAIRWINDS was easy! It's great to know our member service team met your needs and that you appreciate the convenient access to cash and the savings account features. Thank you for sharing your experience.
Reply from FAIRWINDS Credit Union
We love to know that you find our online banking easy and our member service to be great! Thanks for your feedback!
Convenient and great customer service.
28 April 2026
Reply from FAIRWINDS Credit Union
We're glad you found our service convenient and appreciate our member service. Thank you for your positive feedback!
The best credit union ever.
6 May 2026
Reply from FAIRWINDS Credit Union
We're so happy you feel this way! Thank you for sharing your positive experience with FAIRWINDS.
Overall great company glad I chose you guys
Overall great company every employee I've had assist me was terrific my go to is Melissa she's awesome and extremely helpful
18 July 2025
Reply from FAIRWINDS Credit Union
We're happy to hear that every crewmember has provided you with terrific service. We appreciate your positive feedback and are glad to have you as a member!
I was given bad financial advice from a…
I was given bad financial advice from a branch manager. She suggested I apply for a credit card and I was denied for the card and my credit score dropped. Then I was stuck with a terrible interest rate.
6 May 2025
Reply from FAIRWINDS Credit Union
At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We’re sorry for the frustration caused by your lending experience. A manager has attempted to contact you via email to better understand what occurred. Please feel free to reply to their message at your earliest convenience. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.
Reply from FAIRWINDS Credit Union
We appreciate you taking the time to share your kind words. Our crew work hard to create a welcoming environment for our members and it’s awesome to know that you’ve experienced it.
Great service and promotion of various…
Great service and promotion of various fiscal benefits available to members. Very well done.
8 April 2026
Reply from FAIRWINDS Credit Union
We're happy to hear that you find our service great and appreciate the benefits we are excited to offer to our members. Thank you for your positive feedback.
The only complaint I have is there is a…
The only complaint I have is there is a maximum of 4 payments allowed in a month to my auto loan, I should be able to make as many payments as I want.
5 May 2026
Reply from FAIRWINDS Credit Union
At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We are sorry that our current payment solutions do not fully meet your needs. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.
Reply from FAIRWINDS Credit Union
Thank you for your positive feedback; it means a lot to us.
Truly a supportive Team!
4 May 2026
Reply from FAIRWINDS Credit Union
We're glad our crew could provide the support you needed, and we value your recognition. We appreciate the positive feedback and look forward to continuing to serve you!
Reply from FAIRWINDS Credit Union
Thank you so much for the 5-star rating!
Every time I go in the branch in Ormond…
Every time I go in the branch in Ormond beach fl they have been helpful and pleasant to do business with i will continue to stay with fairwinds credit union
9 January 2026
Reply from FAIRWINDS Credit Union
We appreciate you taking the time to share your positive experience with our Ormond Beach branch. We are happy to hear that our crewmembers have been helpful and pleasant. We value your continued membership!
Reply from FAIRWINDS Credit Union
Thanks so much for taking the time to share your experience and for the 5-star rating!
Website is user friendly
Website is user friendly. When I have talked to customer service just a couple of times they was friendly.
6 May 2026
Reply from FAIRWINDS Credit Union
We're happy to hear that our website is user-friendly for you. We appreciate your positive feedback regarding our member service team's friendliness and we look forward to serving you again!
Easy to sign up
Easy to sign up. Got a cool debit card . Great app. And they checked in to see if everything going okay 👍
20 January 2026
Reply from FAIRWINDS Credit Union
We appreciate your feedback and are so glad the sign-up process was easy. It's great to hear you like the debit card and app, and that you felt supported! That’s what we are here for-reach out anytime you need us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.