Falck Danmark Reviews 

I am complaining about your sye transport. the taxi arrived at on 14 12 22 and told us he was picking a person up in maribo and taking them to nykobing Hosital on the way to our appointment in SORO. We were 10 minutes late for our appointment and were very lucky that the appointment was not cancelled our doctor is extemlly busy. the stress of the journey affected my blood pressure which rose to 180/100 when the doctor took it, therefore making me feel ILL and having to rush go to the chemist when we got home for added medication. The Taxi the drove us home was verry slow the driver was going 45km when not on the motorway and drove a very strange route from the motorway thus the journey took 3 hours instead of 2½ hours . jennifer

ingen ventetid

kompetent falckredder

Today I spent almost an hour on the phone trying to clarify the situation between the Falck subscription and the clinic where I have treatments.

I called the customer service number, which redirected me to a young man.
Everything was going well - I said that my last treatment had not been covered and that the clinic had called to clarify this.

I asked the agent if it was possible to cover the treatment retrospectively and he sent a confirmation to an email that indicated one treatment.
Being in front of the computer and seeing this email , I then asked him to extend the possibility of my treatments for the next 4 clips, since one was already used and then it started.
The guy replied that this was not what I had asked for - I tried to explain what I meant, but it was no longer possible to have a civilized conversation as the conversation devolved into accusing me of saying something I had not said and instead of trying to elaborate on exactly what my problem was, the man shouted, argued with me on the phone and tried to instruct me on how to have a conversation.

Me - the person who pays for the service - I am calling to hear from younger people how I should behave!

As my problem was about a financial matter I can't imagine someone throwing up the phone every time they don't understand what is being said to them.
A Drama Spectacle is an understatement.

I called 4x more - 2 times the same man picked up , consistently spitting venom at me without any constructive solution.

Then the second picked up, who, having not listened to what I had to say and de facto not knowing what I wanted to ask, said that the manager would contact me and that I should not call here again.
Hahaha, really? Then why do you have 50 employees on the line, just to take it out on the people who spit on customers every time they don't understand something ?

I understand that the pay is low, but have a minimum of decency because you are not working for free and nobody is forcing you to do this job.

Especially I have experience working in such Customer Service myself and I am amazed at how unprofessional and low the service is in a country with such big welfare.

After the fifth time, I got a nice older gentleman who solved my problem and he was the only one in your team who didn't mind my calling and asking questions and wanting to clarify the misunderstanding.

So mainly there are people working who don't know the basic rules of good manners and behave as if they're being raised by wolves.

I await this call from the manager impatiently, although I would prefer these nice people to tell me in person, I am curious if they would then be so brave.

And my advice for young men, if you feel so frustrated that you must do a job you don't like, go get some training in the forest, it helps to steam out a bit of the number of stress hormones.

Shame on You people.

How is it possible that the subscription dosen’t close 6 months after the car is afmeld? And to close it i need to call 2 months before? Does everybody know 2 months in advance before selling the car? So people need to pay for something they not can use.

Tak for en perfekt service! Jeg er glad for at i findes! <3

Er skuffet over den lange omvej for at komme fra Skejby til Grenå

Super service

Super godt behandling,god service,flink medarbejder.