Falcon Technology Reviews 

1,049
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent performance, sharp images, and clear sound. Many find the products simple to set up and use, enhancing their user experience. Reviewers frequently highlight the staff as very helpful, knowledgeable, and friendly, providing excellent service and support. However, some customers also noted issues with product performance or functionality. A few people experienced products failing, arriving damaged, or not working as expected. Others found certain products difficult to set up or observed slower than anticipated speeds, with some needing to be returned or exchanged.

What people talk about most

Product

Customers had positive experiences with product, often praising the ease of setup and excellent picture... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the excellent picture and sound... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of setup and use for... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the great service received before,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Falcon rear view camera system is so simple to fit and use with fabulous vision from the back of the caravan. I am an LgV driver and have towed a caravan since the 1980’s and this is totally... See more

Rated 5 out of 5 stars

The Falcon Smart TV is excellent – exactly what we wanted and it has exceeded our expectations. The screen is sharp with clear images, great sound, and strong reception. Both the Freeview and built-in... See more

Rated 5 out of 5 stars

We bought a 1200 watt power pack & solar panel at the Three Counties show in Malvern, the staff were really helpful & the set up was simple . We had full power in a few hours ( 50% from the solar pan... See more

Rated 5 out of 5 stars

After looking at various tvs for our motor home, that can be used on various voltage, we chose this falcon tv, delivery and packaging excellent, on opening the packaging the tv was very well protecte... See more


Company details

  1. Caravan Supply Shop

Information provided by various external sources

Let Falcon revolutionise your camping experience with a range of clever electronic solutions to make your life easier. Everything from portable and fully automatic satellite dishes, 12 Volt televisions, solar energy systems providing off grid charging of your 12V batteries and 240V mains power wherever you are plus 4G Internet and Wi-Fi boosters.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,049)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and service

Recently purchased a Falcon Combo V3 wifi unit for our campervan. Have used it 5 times now and not once has it failed to get a good signal. It's so easy to set up and use and so far, I have found attaching it to the inside of the rear window, adequate enough to get the signal.
Had a small problem which was dealt with quickly and efficiently by Falcon Customer Service.
I can thoroughly recommend this unit

30 June 2025
Unprompted review
Rated 5 out of 5 stars

The Falcon Smart TV is excellent

The Falcon Smart TV is excellent – exactly what we wanted and it has exceeded our expectations. The screen is sharp with clear images, great sound, and strong reception. Both the Freeview and built-in DVD player are simple to set up and work flawlessly. Connecting to the internet is quick and efficient. Overall, a fantastic TV for motorhome use – we would definitely recommend it.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Value and easy setup

Bought this TV for my motorhome because my old one was difficult to hear. I liked the price and spec., and the delivery was super fast with good courier support, delivery time estimated to within one hour! Only took a few minutes to get it ready to set up in Moho, easy auto-tune, bright clear picture and VOLUME👍👍. Haven’t tried the DVD player or Satellite tuner as yet,but extremely pleased so far. Well worth the money.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Just the TV we wanted

After looking at various tvs for our motor home, that can be used on various voltage, we chose this falcon tv, delivery and packaging excellent, on opening the packaging the tv was very well protected. Installation simple even for us 70+ year olds. What a picture and sound, the quality and reception are brilliant, and the tv looks extremely smart, happy to have it on display. Thank you falcon!
Ps. The price was good too!

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Falcon 19" WebOS Smart Camping TV

We bought the Falcon 19" WebOS Smart Camping TV for our Motorhome. Our first TV was cheap and only lasted 3 years so we decided to replace it with a better quality one.
We had seen Falcon at Shows so had a look on their website. The 19" WebOS Camping TV had everything we wanted, and more, but we had a few questions about the compatability with our existing Satellite dish, so we emailed and we spoke to Stuart who was very helpful.
The TV arrived within 2 days. It took longer than expected to set up but we think it was more to do with us, than the TV.
We are so pleased with the picture and love the fact you can watch it from the side or, have it at a higher height, and it doesn't go black like the old TV did.
The bluetooth soundbar was easy to set up, DVD player is great and our play lists on our memory sticks work perfectly.
Overall we are very pleased with it and would highly recommend it, and Falcon.

25 July 2025
Unprompted review
Rated 4 out of 5 stars

TV for truck camper

New TV for truck camper set up went well but voice guide is too fast to understand could do with more info in the set up guide TV is excellent though.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, and stylish looking TV's

If you're looking for a new TV or two for your caravan or motorhome, look no further! We have just purchased and set up a 22" and a 24" and they look perfect.
Easy to set up, virtually a frameless design and all the popular Apps that you would need are installed. Great value for money.

22 July 2025
Unprompted review
Rated 4 out of 5 stars

Easy to set up and use

Easy to set up and use. Sound is a little ‘tinny’ when in a quiet mode. Not always clear as to where you change location on the tv when moving around [in our Motorhome]. Otherwise, highly highly satisfied.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

4G Router WiFi

We bought our 4G Router while at a motorhome show. The man on the sales stand was very knowledgeable and lovely to deal with.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Top price for not particularly good quality gear.

We booked a fitting of their most expensive satellite dish in 2022 we stayed over at the campsite the night before and the next morning was greeted by the owner/boss of falcon. He went through the order that we had booked and much to our surprise told us that the fitting didn’t include the dish automatically shutting down if the engine was started before putting it to bed. This we were told would be another £150 ok we said in our opinion it was an essential part of the fitting and we would just have to pay the extra. We were then given a VERY hard sell to have WiFi antenna installed which we decided to have done (wish we hadn’t it’s a very expensive waste of money). We spent the whole day looking round the area and got back to the campsite in the afternoon thinking all the work would be done, no chance it turned out that the fitter had fitted the cables in the wrong position and on shut down the cables were getting trapped. Result was we needed to stay another day for the work to be completed.The next day they took most of the day to complete the installation and at handover I realised that even though I had paid for a twin lmb and stated that I wanted one plug point in the bedroom area as well as the one at the tv bracket in the lounge they had only fitted one in the lounge. After I pointed this out they took it back in and fitted another cable that had already been agreed at the start. So all in all I wasn’t particularly impressed. Fast forwards 2.5 years and the dish is looking quite shabby with paint peeling off in various places. The WiFi isn’t used because I find that 99% of the time I get a better signal straight from my mobile. But what has really prompted me to write this review is that recently the dish just stopped working, it literally stopped in the upright position and I hustled couldn’t get it to go down. In frustration I got in touch with falcon and after various suggestions of things to try was told “it looks like it’s jammed up get someone to press the shutdown button whilst you get up on the roof and give the dish a good push” They said if I managed to get it down that it would need to be booked in and “serviced” After many tries and lots of bashing my wife and I we managed to get the dish to go down to the home position, we informed falcon that it was now in the home position and wanted to bring it in and have it serviced, no problem they said that’s £180 up front, just let them know if I wanted to go ahead and they would give me a date for it to be done. We were not very happy that they wanted £180 before doing any work but thought that it would have to be done so that we could use it. However after numerous attempts to get them to book us in we realised that they were just completely ignoring our request for a service. Why this was we honestly don’t know. However after doing some research I have found out that the dish is not designed to be opened and if faulty would need to be replaced. Thankyou falcon for ignoring us as if we had come in you would probably tried to stick us for another £2500 dish. I’ve done my own “maintenance” oiled the moving parts I can get to, and so far the dish has worked ok. I wouldn’t use you for any work ever again as it’s obvious to me that you just charge top rate for not the best standard equipment and once you have had the money couldn’t care less about customer service.

20 June 2025
Unprompted review
Falcon Technology logo

Reply from Falcon Technology

Hello Joe,

We are sorry to see your 1-star review. The points you have raised are noted and will be reviewed for potential improvements.

Regarding your comments about autoclose, this function has always been an extra cost, as shown on our website. Your assumption that it is included in the standard cost is incorrect.

Concerning the warranty on product and installation, like any other purchase, there is an obligation to be fulfilled. However, your product is out of warranty. Therefore, you were quoted a price for a service, similar to out-of-warranty charges that apply when buying a car.

We appreciate your comments and, as mentioned, if there is room for improvement in our organization, we will always listen and strive to improve where possible.

Best regards,
FALCON

Rated 5 out of 5 stars

Falcon 22" TV/DVD

Clear, concise advice. Polite & helpful staff. Happy with purchase, especially free bag for TV - show offer

19 July 2025
Unprompted review
Rated 5 out of 5 stars

FALCON 5G evo mobile WIFI

Purchased FALCON 5G evo mobile WIFI at the N.E.C in Febuary, We needed wifi for our motorhome and the sales rep was very helpful and pointed us in the right direction with a small wifi box and external aerial, Great bit of kit wouldnt leave home with out it.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Top quality case

We recently rented a motorhome that came with a tv in a Falcon case, which I thought was great, excellent quality and just perfect for storing the tv. Having just purchased our own motorhome, I immediately ordered a Falcon case for the tv. As expected it is a top quality case and perfect for the job.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Best Motorhome Sat Nav? NOT

To tell me their sat nav was the best on the market for navigating with large vehicles only for me to find that it was no better than the Garmin and the Tom Tom Camper that I am familiar with was VERY disappointing in the least. It tried to take me down the same known narrow roads I wanted to avoid!!! After much arguing they agreed to take it back but deducted 30% despite stating, quote, ‘they work off the same matrix as the others’. 🤔 How can they be better??? Avoid at all costs 😡
Tom Tom Camper is the best for being intuitive and easy to use
30/7/25 Their response!! Doesn’t address the miss-selling of being the best on the market when it works off the same matrix! The Tom Tom is not new to me and I understood from your sales pitch at NEC Falcon was better. Clearly no better at avoiding narrow roads being same matrix and not as intuitive 🤷‍♂️

28 February 2025
Unprompted review
Falcon Technology logo

Reply from Falcon Technology

Hello Kevin,

We are sad to hear of your disappointment with the Falcon sat nav. We cannot be everyone's favorite, and we have many happy customers who prefer our sat nav to the ones you have mentioned. It is purely a matter of personal preference.

We wish you good luck with your new navigator.

Best wishes,
FALCON

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