FanBasisReviews 

195
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the exceptional support staff, highlighting individuals who are responsive, knowledgeable, and dedicated to helping them succeed. Reviewers frequently describe the platform as easy to use, with a clean interface and seamless payment processing, making transactions smooth and efficient. However, some customers also noted significant issues with payment processing, including incorrect charges, duplicate billing, and delays in fund availability. A few other people also felt that the company's representatives asked detailed financial questions and were perceived as unhelpful when questioned. There are also reports of customers not receiving access to paid services or materials, and experiencing difficulties getting support for these issues.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with many reporting significant issues such as incorrect... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the team's responsiveness, proactivity, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing significant... See more

User experience

Users describe positive interactions with user experience, with many reviewers finding the platform super... See more

Reviews shaping this summary

Rated 1 out of 5 stars

scam artist reviews are fake charging my cc continually can not get anyone to return a phone call n now phone rings one time n goes bust stay away check ther reviews bbb F department consumer affairs... See more

Company replied

Rated 1 out of 5 stars

Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their proce... See more

Rated 1 out of 5 stars

SCAM- RUN RUN RUN AWAY Signed up for $67 one time fee. After signing up get into a sales call that asks for all my personal financial credit information and asks me to open a new line of credit. Th... See more

Rated 1 out of 5 stars

I was double charged. They have a bogus 800 number, and they do not respond to emails. Refused to acknowledge my emails that my software confirmed they read, or deliver refund even well within 30 day... See more

Company replied


Company details

Written by the company

The Operating System for Modern Digital Businesses.


Contact info

2.8

Average

TrustScore 3 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(195)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working with fanbasis makes it very…

Working with fanbasis makes it very smooth to transact with clients. Giving flexible payment options and very good backend systems to ease fulfillment. They are quick to reply and they’re reps have very good industry knowledge

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve worked with a couple different…

I’ve worked with a couple different companies but all lacked in some areas. Fanbasis has been the best all around, especially on the communication side of things, anything you need they will have it solved very quickly. Highly recommend working with them.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Fan basis has been great so far

Fan basis has been great so far

I have never had an issue with withdrawals. Their support is amazing.

Even when my Instagram got wrongfully suspended, they help me find people to help me get it back. There’s been so many situations that their connections alone made this whole thing worth it: let alone their financing and different strategic partnerships

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The guys at fanbasis truly care…

The guys at fanbasis truly care about everyone they work with from my experience as a business owner just getting into the game and some of my close friends who are processing anywhere from 50-100k per month all say the same thing I would recommend anyone who actually cares about how their business preforms on the processing side of things to use fanbasis ESPECIALLY if stripe is giving you trouble

29 September 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT charges on my credit card…

FRAUDULENT charges on my credit card for $5,000! Never heard of them or used their services. BEWARE

27 September 2025
Unprompted review
FanBasis logo

Reply from FanBasis

Hi Pamela — we understand how alarming it can be to see a charge you don’t recognize. FanBasis is the merchant of record for purchases made through our platform, and we’d be glad to review this for you. Please reach out to our team at support@fanbasis.com
with any details you have regarding the charge so we can look into it promptly and provide clarity.

We take payment security very seriously and are here to help resolve any concerns.

Rated 5 out of 5 stars

Working with Fanbasis has been nothing…

Working with Fanbasis has been nothing short of amazing. Drew and Dantre are always knowledgeable and helpful. They have helped me every step of the way. The entire team is just awesome. I'm very happy with their services and amazing customer service.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

fanbasis is the go to

fan basis has a solid team, everything is very secure with them and they help me out with alot more than just simple payment processing. Highly recommend if anyone is looking for a merchant to partner with

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Smooth & Easy to Use Processor

Fanbasis is by far the best processor out there, super easy to use - the guys at fanbasis take good care of everyone, whenever there is a problem customer support fix really quickly without fail. On top of that really good API and a really easy to use platform. Honestly don't have anything bad to say about them .. that's hard to say when it comes to payment processors.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

The best processor on the market

By far the best processor on the market right now. Been using them for over a year now. Super easy to use and navigate, API blows the competition out of the water, and customer support is top tier - always going above and beyond. I don’t ever leave reviews but these guys deserve the praise

24 September 2025
Unprompted review
Rated 5 out of 5 stars

I'd rate 6 stars if I could!

I have processed multi 7 figures through FanBasis over the past year without any payment holds or headaches.

Their team is on standby 24/7 for any assistance I may need.

Would highly recommend to anyone launching or scaling high-ticket coaching or low-ticket community.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Shout out to Matias!!

Shout out to Matias, has been extremely responsive and made setting up like a breeze. Fanbasis has by far been the best out of the other options we looked at and what really set them apart was the support throughout everything

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Since the beginning of my experience…

Since the beginning of my experience with FanBasis I’ve had amazing support from Matias one of the representatives. He gave me some crazy valuable insight on how to structure my payment links for my closers. Great team overall, s/o Matias!

24 September 2025
Unprompted review

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