Farmacialoreto Reviews 

23,519
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Ordinato istant bronzer di australian gold e arriva Lotion sunscreen di australian gold Mi prendono pure in giro dicendo che il produttore ha cambiato il pack, cosa non vera perché sono assidua c... See more

Company replied

Rated 5 out of 5 stars

Staffs are very accommodating with my concerns. They respond to my emails ASAP. Parcel is well packaged and complete. We appreciate your service to ship PreNAN HMF here in the Philippines since a lot... See more

Company replied

Rated 5 out of 5 stars

We bought two specific supplements from Farmacia Loreto and within 24 hours they shipped the order to Greece! We received the products in 5 working days and everything was perfect! We will definitely... See more

Company replied

Rated 3 out of 5 stars

Updated version below.... I ordered a serum which was never delivered. I tried to contact them and they responded after 3-4 days saying they tried to deliver it. I asked them if I can come to pick... See more

Company replied

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3.2

Average

TrustScore 3 out of 5

24k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(23,519)

1,975 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I ordered online and received an email from UPS stating the parcel would be delivered; it was not. The company have now refunded me with no communication. Timewasters!

4 June 2019
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Dear customer, give us the order number that we immediately verify.

Regards

Rated 5 out of 5 stars

viva italia!

Thank so much for your prompt and efficient service

22 March 2019
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Grazie mille!!!

Rated 1 out of 5 stars

Do not shop there. It is a scam...

I am worried that this site is an elaborate fraud. I have made a substantial purchase and didn't even get a confirmation email. I have been trying to call (the phone numbers are not recognised) and emailed a few times, no answer.. I would be complaining via formal channels but I don't understand how a scam like this one is allowed to operate in the first place...
Do not attempt to shop there.. you will lose your money.

11 February 2019
Unprompted review
Rated 1 out of 5 stars

Nothing received refund me my money.

I have not received my order number 708248. No response to my emails. Your phone number is not working either. I ordered Dior Homme pafum to Liverpool UK address. Please resolve this issue and I will change this review. If no refund I will contact my card company and complain. Thank you

18 January 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, do not purchase from this business.
Ordered a product for Christmas delivery. After a generic initial email to confirm order I heard nothing. No delivery/tracking information or confirmation that the order had been shipped.
Sent numerous emails without response and had to eventually open a dispute with PayPal. No surprised to find that the day I opened the dispute that I was issued a full refund.
No apology! I wonder if I had not opened this dispute would they have ever contacted me or offered a refund - I doubt it!
Buyers beware!!

28 December 2018
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Dear customer we are sorry for the problem, during the Christmas period it may happen that there is some delay or problem, we hope to have it again as our customer.

with regard

Rated 1 out of 5 stars

Worst shopping experience in 20 years…

Worst shopping experience in 20 years internet. I ordered VSL3 and it must be cooled. Everybody know this. They sent it not cooled. After 8 days shipping 30 degrees° its crap.
I ask several times how to send it back. Nothing. No response per Email, no response via Paypal. Nobody can speak a single word English, but a website in 8 different speeches. WoW
I sent it back on my own. After several attempts an answer, only a picture with no words that they sent me my order :-(lol) Yes i know, is this a joke? Read my simple email, a 10 year old could understand it!
I sent the product already back to the Ätna. If no response I will get my money back over Paypal I hope they will terminate their PayPal seller account of this wanna be shop.
Finally PayPal book the complete money back to my account :-) Even PayPal never heard anything from them :-D

4 June 2018
Unprompted review
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