Farmacialoreto Reviews 

23,518
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Ordinato istant bronzer di australian gold e arriva Lotion sunscreen di australian gold Mi prendono pure in giro dicendo che il produttore ha cambiato il pack, cosa non vera perché sono assidua c... See more

Company replied

Rated 5 out of 5 stars

Staffs are very accommodating with my concerns. They respond to my emails ASAP. Parcel is well packaged and complete. We appreciate your service to ship PreNAN HMF here in the Philippines since a lot... See more

Company replied

Rated 5 out of 5 stars

We bought two specific supplements from Farmacia Loreto and within 24 hours they shipped the order to Greece! We received the products in 5 working days and everything was perfect! We will definitely... See more

Company replied

Rated 3 out of 5 stars

Updated version below.... I ordered a serum which was never delivered. I tried to contact them and they responded after 3-4 days saying they tried to deliver it. I asked them if I can come to pick... See more

Company replied

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3.2

Average

TrustScore 3 out of 5

24k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(23,518)

1,956 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't trust this pharmacy!!

Don't trust this pharmacy!!! They haven't send me the items on time, they have asked me for more hidden money and now it's has been 2 months and half that I am waiting for my money back!!! Pure unprofessionalism and ridicolous service!!!

26 May 2021
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Dear customer, we apologize for the inconvenience, send us an email to ordini@farmacialoreto.it inserting all the information, they will reply in 24/48 hours.

Best Regards

Rated 2 out of 5 stars

one of my logo orders was different…

one of my logo orders was different from the logo in the website of pharmacy.
I asked them but they have not respond me yet

25 May 2021
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Dear customer, we do not understand your problem, write to ordini@farmacialoreto.it inserting all the references.

Regards

Rated 1 out of 5 stars

Very disappointed

Very disappointed, I ordered long time ago and I didn't received my parcel , this is a huge loss for me 100£ , I sent to many emails but nobody answered. I am feel sick and that's why I order medicines from this place but you can die because they don't care

18 May 2021
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Dear customer, we apologize for the inconvenience, send us an email to ordini@farmacialoreto.it inserting all the references, they will reply in 24/48 hours.

Best regards

Rated 2 out of 5 stars

I am not satisfied with my product

I am not satisfied with my product. What l saw in the shop and ordered was not exactly the make that was shipped to me. The colour of the liquid is not pure bright, what came was a creamy colour. The design of the plastic container was different from the one l saw in the shop. I intended to buy another one if l had gotten exactly what I wanted.

21 April 2021
Unprompted review
Rated 1 out of 5 stars

Order Not Received

I placed an order on 9th of April 2021. My order number is 2162988. I have written many emails asking what is the status of my order. Since I live in India I have paid a huge shipping price. Very sad that my order is nowhere to be tracked. Maybe I may not receive. This is a huge loss for me. Being an Italian company I thought maybe you had some ethics. Now reading the reviews I see many people have not received their orders.
Atleast respond to my emails.

21 April 2021
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Dear customer we apologize for the delay, let's check to understand the situation.

Best Regards

Rated 1 out of 5 stars

Not to be trusted

Not to be trusted. I was sent the wrong item. Customer service offered to refund me 50% of the cost, which I refused. Now they won't answer emails and refuse to answer the phone. Avoid buying from this company, especially if you live outside of Italy.

5 March 2021
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Dear customer we apologize for the inconvenience, any errors or problems may occur everywhere, for assistance the toll-free number and email are active, if you have not received further response it is possible that the email is in the queue not yet managed, there may be delays for queued calls, if you write reviews without any reference to the order number or name, it is not possible to verify any, we remain available, best regards

Rated 2 out of 5 stars

Prices are good, BUT...

Prices are good, BUT! I still wait my parcel (since 07.02)..., delivery is expensive than should for that service.
I’m taken another parcel (ordered on same date) from Italy for 10 euro on last week!...
Today is 09.03 - and parcel still not delivered (((

23 February 2021
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto


Dear customer please inform us of the order number by sending an email to ordini@farmacialoreto.it and we will verify, We remain cordially available

Rated 1 out of 5 stars

Ordered tiger balm as per foto…

Ordered tiger balm as per foto presented by this company.
Upon receipt the product was repackaged not original ingredients completely different
Upon advising company received one line email without apology to confirm goods intact? Responded with confirmation upon which after 1 week was advised to contact another branch surprisingly no response.

Not surprised Italy is in the mess with scam companies like this.
Customer service non existent

Do not order from this sham of a company

15 January 2021
Unprompted review
Rated 1 out of 5 stars

Order #000021118

I made my order 8 November. For all my emails I get only one response that they don't have order with this name.Send them all proofs,no response. Very disappointed.I very hope that they will give my money back!

31 December 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for your excellent service

Thank you for your excellent service. The products that you supplied me arrived in perfect condition and have all been very good. Especially the gluten free Lebkuchen which were delicious. I will definitely be buying from you again.

8 December 2020
Unprompted review
Farmacialoreto logo

Reply from Farmacialoreto

Grazie mille!!!

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