This company really is such a breath of fresh air compared to other companies that issue the Mounjaro pen. The application was very simple but thorough. There is a chat facility which the advisors r... See more
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Based on these reviews
So far so good hope to see the results soon Side effects I had was feeling rather full couldn’t eat and felt rather sick apart from that all okay that’s soon passed within a few days took my second j... See more
I highly rate the service I received from Farmeci.com. The initial online consultation was quick, uploading my ID and photos took seconds on the portal. Post approval, my treatment was sent within... See more
Company replied
My meds were lost in transit by Royal Mail). Hind from the pharmacy team called and apologised for the delay and quickly arranged for a new prescription to sent out same day. Great customer service an... See more
Company replied
Company details
- #63 of 106 best companies in Online Pharmacy
Written by the company
Welcome to Farmeci, your reliable online healthcare platform for prescription and medicine services in the UK. At Farmeci, we believe that healthcare should be accessible and convenient for everyone. With our platform, you can easily consult with licensed medical professionals and get prescriptions delivered right to your doorstep. Our team consists of experienced doctors, pharmacists, and healthcare professionals who are dedicated to providing the highest quality of care to our patients. We understand that your health is your top priority, and that's why we work tirelessly to ensure that you receive the best possible treatment and support. Our mission is to make healthcare more affordable and accessible, without compromising on quality or safety. With our online prescribing and medicine service, you can skip the hassle of waiting in long queues at the pharmacy or booking appointments with your GP. Instead, you can simply consult with our medical professionals from the comfort of your own home, and receive your prescriptions and medications in a timely manner. We take your privacy and security seriously, and we have implemented robust measures to protect your personal information and ensure that your data is kept safe and secure. Our online platform is easy to use, and our customer support team is always available to answer any questions or concerns you may have. We are committed to helping you lead a healthy and fulfilling life, and we look forward to serving you in the future.
Contact info
United Kingdom
- www.farmeci.com
4.6
Excellent
1K reviews
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order #90408
Ordered Mounjaro through this pharmacy on the 13th and honestly, the experience this far has been disappointing
After placing my order, I received a message saying I didn’t meet the criteria so had to provide waist measurements. I responded promptly to clarify that I have PCOS (a recognised comorbidity when prescribing) and a BMI of 27.2, which actually does meet their own stated eligibility requirements
Since then… nothing. Over 24 hours later and I’ve had no response at all and I am close to cancelling as I wanted to receive and start my MJ this week.
What makes this worse is that their terms state they may charge up to £40 if you cancel your order, yet the delay and lack of communication is entirely on their side. It feels very unfair to potentially charge customers when they haven’t even completed the review process or provided any response to my several messages. I, like previous reviewers, tried calling several times throughout the working day and there was no answer.
At this point I’m stuck waiting, whilst £117 down, with no clarity on whether my order will be approved or if I’ll be forced to argue a cancellation fee.
Communication and turnaround times need serious improvement. If you’re going to offer a clinical service, you need to actually respond to patients in a reasonable timeframe.
14 April 2026
Unprompted review
Reply from Farmeci.com
Good afternoon Sadaquat,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Darshan
Customer Support Team
Terrible communication and do not stick…
Terrible communication and do not stick to their timeframes
13 April 2026
Unprompted review
Terrible customer service
Terrible customer service. Left waiting with no communication after placing order. Order was not despatched. No response on chat. When I called at 9.45am, I received a message that they were closed and only open Monday to Friday 9am to 5pm. Asked for a full refund and now have to wait up to 10 working days for that. Look beyond their cheap prices - you get what you pay for and in this case, its zero customer service!
14 April 2026
Unprompted review
Reply from Farmeci.com
Good afternoon HS,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Liri
Customer Support Team
Professional care
Professional care, easy to comunicate, prompt dispatch, I am very happy choosing this pharmacy
20 March 2026
Reply from Farmeci.com
Good afternoon Tudor,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Darshan
Customer Support Team
Unhelpful
I was unable to get my prescription due to my estrogen, however after consulting my doctor I was advised I'm perfectly fine to get it. Now I'm in the process of getting somewhere else.
18 March 2026
Shady marketing
This company makes it look as if you had signed up for continuous treatment with additional payments with no option to opt out without having to contact customer service.
BLOCKED!!!
18 March 2026
Reply from Farmeci.com
Good afternoon Pav,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Jacob
Customer Support Team
efirst class service
easy to sort website first class purchased arrived as it should have well done spot on
1 April 2026
Reply from Farmeci.com
Good afternoon D Baldwin,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Leyla
Customer Support Team
Reply from Farmeci.com
Good afternoon JD,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Alrist
Customer Support Team
Reply from Farmeci.com
Good afternoon Barbara,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Melanie
Customer Support Team
Excellent service always on time
16 March 2026
Reply from Farmeci.com
Good afternoon Paula,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Browyn
Customer Support Team
Exactly what you want.
Decent prices, fast delivery and well packaged. Exactly what you want.
12 March 2026
Reply from Farmeci.com
Good afternoon Imatx,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Mariel
Customer Support Team
great customer service and fast dispatch
13 March 2026
Reply from Farmeci.com
Good afternoon Hayley,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Hind
Customer Support Team
Easy to follow instructions
Quick in dealing with my request . Plenty of explanation, easy to follow videos.
27 March 2026
Reply from Farmeci.com
Good afternoon Marie,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Lehas
Customer Support Team
Great service fast delivery service…
Great service fast delivery service order went through super quick
26 March 2026
Reply from Farmeci.com
Good afternoon Debbie,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Esmée
Customer Support Team
Great price
Clinical assessment thorough. Dispatch quick. No hidden extras, needles and postage included. Great price.
26 March 2026
Reply from Farmeci.com
Good afternoon Janette,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Bushra
Customer Support Team
Excellent service before and after
12 March 2026
Reply from Farmeci.com
Good afternoon Gary,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
Warm regards,
Darshan
Customer Support Team
Easy process, easy to use website.
easy process and good first time discount. Fast posting. I hope the cost does not increase significantly over the process.
25 March 2026
Reply from Farmeci.com
Good afternoon Ms Gibson-Cranch,
Thank you for taking the time to leave a 4-star review.
We are pleased to hear that you had an excellent experience with our service. Providing a reliable, flexible, and professional experience for our customers is very important to us, and we appreciate your feedback.
If you require any further assistance, please do not hesitate to contact us.
We are always happy to review queries regarding pricing for our patients.
Warm regards,
Darshan
Customer Support Team
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