First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... See more
I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of... See more
I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... See more
Company details
Written by the company
Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.
Contact info
24, Lansdown Estate, GL51 8PL, Cheltenham, United Kingdom
- 0344 5678 365
- customerservice@outdoor365.co.uk
- www.farrar-tanner.co.uk
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with my purchase
Very pleased with my purchase. Personalised box made a lovely gift.
14 October 2025
Unprompted review
Good product with a great selection.
Good product with a great selection of gifts. Service and delivery outstanding, will definitely use again and highly recommend.
21 October 2025
Unprompted review
Speedy delivery of an excellent product
15 October 2025
Unprompted review
The item was exactly as advertised
The item was exactly as advertised, arrived promptly and is just as I wanted.
16 October 2025
Unprompted review
Speed of service
I placed my order on a Sunday and chose the express delivery receiving it at 2pm Monday.
They have an excellent website with good quality products.
Well done Farrah & Tannner. See you soon for more products.
David
20 October 2025
Unprompted review
Quality service, quality product!
The bag was a gift for my sister, which was delivered extremely quickly and actually arrived on her birthday, hooray!I had paid for gift wrapping which was definitely worth it as it was very nicely done and made it feel even more special. Her message to me was 'I love it! It smells amazing!' The quality is excellent, the leather is beautifully soft and it is just a lovely thing, I need to find an excuse to buy one for myself now!
8 October 2025
Unprompted review
Great service
The glass I ordered was well packaged and as described. The delivery was prompt and I was kept informed.
10 October 2025
Unprompted review
Speedy delivery
Speedy delivery. Absolutely loved the product I purchased
10 October 2025
Unprompted review
Superb service
First time I have shopped with them so I was amazed at the speed the order was processed, it arrived securely packed and I am delighted with it, hope my son likes it when he gets it!
1 October 2025
Unprompted review
Apparently the shipping box was crushed…
Apparently the shipping box was crushed when arrived at a person's house, but the whole interior of the gift was perfect. Delivery was quick. I highly recommend.
1 October 2025
Unprompted review
Delivered promptly and good quality
9 October 2025
Unprompted review
New Barbour belt
Received my new belt as ordered and on time. Thank you for the excellent service.
1 October 2025
Unprompted review
Great and easy to order and prompt…
Great and easy to order and prompt quick delivery and the gift wrapping was beautiful
29 September 2025
Unprompted review
Super fast delivery and excellent item…
Super fast delivery and excellent item 💯 recommend
1 October 2025
Unprompted review
Super quick delivery
Super quick delivery, very presentable box for a gift with wine
1 October 2025
Unprompted review
Product purchased was a present so has…
Product purchased was a present so has not been viewed but was well packaged - 4 stars given because product delivery was a day late (by Royal Mail) and the delay was not communicated so waste of my time waiting in to receive it
25 September 2025
Unprompted review
Farrar and Tanner
The website was easy to use the item I ordered was of good quality and the personalisation was really nice. Will use Farrar and Tanner again.
18 September 2025
Unprompted review
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