Fashion Chingu Reviews 

1,212
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers had a great experience with this company. Consumers frequently praise the fantastic quality of the apparel and products, noting they look just as pictured and are well made, and they are delighted with the selection. Many shoppers are very satisfied with the support offered, finding the staff responsive, kind, and quick to resolve any concerns professionally. However, some people mentioned delays with shipping, such as packages getting stuck in transit or arriving significantly later than initially stated. A few other people also felt issues arose with receiving the correct order, including receiving different items like pajamas instead of the chosen jeans, or finding products defective.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are comfortable, look great, and... See more

Quality

Reviewers mention positive feedback about quality, noting that the clothes and apparel items are great and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide split in customer satisfaction.... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While many consumers praise fast shipping times, smooth... See more

Customer service

People report positive experiences with customer service, noting that staff members are responsive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience with Fashion Chingu. I was positively surprised by the high quality of the clothes. As an Engene, I ordered Jungwon’s ‘Don’t Burn Our Future’ pullover and Jake’s fluffy jacket... See more

Rated 4 out of 5 stars

Great onlineshop with lots of cute and cool products. Received the wrong size at first and the chatbot didn't understand the problem. But once connected to the very friendly customer service, the iss... See more

Rated 5 out of 5 stars

I love Fashion Chingu product so much! The apparel items are great quality and they have rare kpop merch that I haven't seen anywhere else. The support staff are rockstars and always respond in a time... See more

Rated 5 out of 5 stars

The quality of the clothing is fantastic, better than expected. I live in a small country far from the one where Fashion Chingu is located, but the clothes still arrives well-cared for and on time. I... See more


Company details

  1. Clothing Shop

Written by the company

We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in! Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion. Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,212)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good delivery

I ordered BangChans jacket and I got in time and I liked that I could track my order and the good thing is you get a little thing with for example a little photocard of the person you have ordered the clothes from but I was a bit disappointed when I didn’t get the photocard of BangChan and I got one from Felix

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I love Fashion Chingu

I love Fashion Chingu and so far haven’t had a single item I didn’t love. The range is really good and though some items are a bit expensive the quality is great. Being uk based the sizing can be a bit tricky to work out but generally once you’ve done it they’re pretty consistent. It’s a bit frustrating having to wait for shipping but it is what it is when ordering from overseas.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, I love it so much. The quality of the shirts are so good. It feels soft and comfortable. I would definitely order again

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Clothes arrived exactly as they…

Clothes arrived exactly as they appeared in the photos, fit perfectly- make sure to go a size up if you’re ordering from outside Asia as their sizes are smaller- very happy with the quality

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Shop here, it's worth it

Not only are the clothes surprisingly good quality, but I had an issue where I was sent the wrong skirt and they sent me a replacement for free! 10/10 experience and I will be buying more clothes <3

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing

I placed my order feb 14 and still haven't received the items.

14 February 2026
Fashion Chingu logo

Reply from Fashion Chingu

Hey Karla,

Thank you for your review :)
Initially it was just Chinese New Year when you ordered on our store which initially already created a small delay already. Unfortunately one of your two ordered items is having slightly delivery issues, which is causing a bit of delay here. We're very sorry for this and working on making this information more transparent for you. Be assured that we are shipping it out as soon as possible!

Super sorry about this!
Best wishes,
Your Fashion Chingu Team

Rated 4 out of 5 stars

Product arrived

Product arrived. Ordered a K-pop cd and it was authentic. Shipping was a bit slow and shipping updates weren’t the best. But I am overall happy

2 February 2026
Fashion Chingu logo

Reply from Fashion Chingu

Hey Antonia,

Thank you for sharing your experience. Please excuse that it was a little slow, we are improving that currently strongly, so that next time you are going to order we will be able to have it at your place within 2-3 weeks :)

Best wishes,
Your Fashion Chingu Team

Rated 1 out of 5 stars
Fashion Chingu logo

Reply from Fashion Chingu

Hey Amy,

Thank you for review. We have investigated your tracking number and it indeed somehow stopped at 25th February. We are bringing this concern to our customer service and they will contact you shortly to get the parcel delivered. :)

Best wishes,
Your Fashion Chingu Team

Rated 5 out of 5 stars

I love fashion chingu

I absolutely love the items I have ordered! The customer service I received when I had a small issue was awesome! I will definitely be a return customer!

16 February 2026
Unprompted review
Rated 3 out of 5 stars

Fast delivery, but damage.

Product was sent out and arrived fast for how far away it was being sent to. However, I am very disappointed with the packaging; you'd think an expensive light stick would be packaged carefully enough to not result in any damage, but they may as well have stuck the delivery details on the product itself. The product box has a massive crease/dent on the front and side, I just hope the contents are alright. It's a shame because it's supposed to be a birthday gift for my sister. I'm just proper gutted.

24 February 2026
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Inaaya,

So sorry for this incident. We have feedbacked to our warehouse and have already a more secure packaging in place by now.

Best wishes,
Your Fashion Chingu Team

Rated 1 out of 5 stars

Never got my parcel

Never got my parcel! Waiting since weeks and they didnt send it

16 February 2026
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Marco,

We have shipped out your order on January 23rd. Just today we noticed that somehow a delivery exception has occurred. We are investigating this right now and will make sure that you're receiving it. Don't worry and sorry for the hustle.

Best wishes,
Your Fashion Chingu Team

Rated 3 out of 5 stars

Well you find very good things but the…

Well you find very good things but the quality is really poor. Sometimes you order something it looks like the picture but the material is plastic and cost really a lot for what is it.

4 January 2026
Fashion Chingu logo

Reply from Fashion Chingu

Hi Sasha,

Thank you so much for taking the time to share your honest feedback!

We're sorry to hear that the quality of the product didn't meet your expectations. You're absolutely right that when something costs a certain amount, it should feel worth every penny, and we understand how disappointing it can be when the material doesn't live up to what you imagined.

We take feedback like yours very seriously and are actively working on improving the quality standards of our assortment to make sure our customers always feel great about their purchases.

We hope to have the chance to win back your trust in the future!
Best wishes,
Your Fashion Chingu Team

Rated 5 out of 5 stars

Amazing quality!

I ordered from this website multiple times and every time the items came within the given time limit, In great conditions and looks just like the items in the pictures! I heavily recommended this place!

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Amazing

very, but VERY terrible service, broken lightstick, customer service terrible 1 star!! SIKE!! Katseye lightstick is amazing, was very good quality, the box was flawless, no dents, amazing customer service, Just Amazing, will definitely order a lightstick cover, but the only min point was the wait, and I get it it's from South Korea but it said 3 to 7 business days but I ordered 20 December 2025 and it came 30 January (today) but the rest was IMPECCABLE, 4 stars for sure!

30 January 2026
Unprompted review

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