Fashion Chingu Reviews 

1,213
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers had a great experience with this company. Consumers frequently praise the fantastic quality of the apparel and products, noting they look just as pictured and are well made, and they are delighted with the selection. Many shoppers are very satisfied with the support offered, finding the staff responsive, kind, and quick to resolve any concerns professionally. However, some people mentioned delays with shipping, such as packages getting stuck in transit or arriving significantly later than initially stated. A few other people also felt issues arose with receiving the correct order, including receiving different items like pajamas instead of the chosen jeans, or finding products defective.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are comfortable, look great, and... See more

Quality

Reviewers mention positive feedback about quality, noting that the clothes and apparel items are great and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide split in customer satisfaction.... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While many consumers praise fast shipping times, smooth... See more

Customer service

People report positive experiences with customer service, noting that staff members are responsive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience with Fashion Chingu. I was positively surprised by the high quality of the clothes. As an Engene, I ordered Jungwon’s ‘Don’t Burn Our Future’ pullover and Jake’s fluffy jacket... See more

Rated 4 out of 5 stars

Great onlineshop with lots of cute and cool products. Received the wrong size at first and the chatbot didn't understand the problem. But once connected to the very friendly customer service, the iss... See more

Rated 5 out of 5 stars

I love Fashion Chingu product so much! The apparel items are great quality and they have rare kpop merch that I haven't seen anywhere else. The support staff are rockstars and always respond in a time... See more

Rated 5 out of 5 stars

The quality of the clothing is fantastic, better than expected. I live in a small country far from the one where Fashion Chingu is located, but the clothes still arrives well-cared for and on time. I... See more


Company details

  1. Clothing Shop

Written by the company

We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in! Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion. Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,213)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered two tops

Ordered two tops. The quality is actually pretty good. No complaints. The button up vest top is very nice and fits perfectly. To make sure they fit I did measure myself and ordered from that. The second was a bralette top and honestly that fits a little tighter than I would have liked but still is a good fit.

Shipping was fairly quick and I received prompt emails about the shipping and packing progress. :)

I do plan to shop from again.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

My first order

I love all the pieces that I ordered. The delivery was so quick. The quality of the clothes are amazing. Thank you Fashion Chingu. 🩷

20 April 2026
Unprompted review
Rated 4 out of 5 stars

I recommend

I had a problem with my order, but the Fashion Chingu customer service team was very responsive and really helped me find the source of the problem quickly.
I recommend Fashion Chingu for their professionalism and excellent customer service.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

There was a quick response

There was a quick response, in every stage of this purchase. I have had delays in the past with my product coming a month after my purchase, that never happened with Fashion Chingu. After I made my purchase, I had my product in my hands within 2 weeks. They told me when they were preparing my order, when it was sent, and when it arrived in the USA. They wanted to know if I was happy with everything and if there was anything I wanted changed. I will be ordering more products from this company, I feel I can trust them to deliver quality products quickly. I am estactic with my purchase, I am more than satisfied with this company!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my purchase

My experience with Fashion Chingu was excellent. I’m very satisfied with the service and the quality of the products. Everything arrived in good condition, just as shown, and the process was clear and easy. I would definitely buy again and highly recommend it to anyone looking for style and great service.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

You Will Love It!

Fashion Chingu had tons of different clothing items, and the process of finding what I wanted was super simple. I ordered my shirt at a pretty great price, and it arrived in excellent condition just as advertised. I will definitely shop again!

14 April 2026
Unprompted review
Rated 4 out of 5 stars

I got what I payed for and I'm happy about it

I feel like i got exactly what I payed for. While the quality on some items is a little low, it's amazingly high on others, I bought a shirt just to have some fun and now I think it's going to be a daily staple, I also love being able to have the same look as some of my favorite artists. They were really on top of the shipping process as well and I intend to shop there more.

9 April 2026
Unprompted review
Rated 2 out of 5 stars

The website is not working properly in…

The website is not working properly in India. So please fix that so I can even order something. So , the issue is that if I’m clicking on product it is not opening and if that even works then I click add to cart that’s not working too , so fix that so anyone can order

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much for very professional service

Thank you so much for very professional managing my claim.
It was done quick and with the highest standards.
I felt taken care off during the whole process and thecustomer service team resolve the problem within couple of days
I fully recommend the shop and service
Cheers!
Karolina

31 March 2026
Unprompted review
Rated 1 out of 5 stars

I recently purchased a “Cortis

I recently purchased a “Cortis – Colour Outside The Lines (Ball Version)” album from this site, which was advertised as 100% authentic. However, the item I received shows multiple discrepancies, including a KOMCA sticker code that corresponds to a completely different album when checked, along with clear differences in CD structure and photocard quality. Despite providing evidence, the seller insists the product is genuine. As an overseas fan, this is very disappointing and misleading. I would strongly advise others to be cautious before purchasing, as this does not appear to be an authentic product.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 2 items and one item was…

I ordered 2 items and one item was received by me. In their website it showed both items were delivered. I was confused and reported that issue, they analysed it and told me another item was shipped in different package and it was their mistake to mention both items was delivered. Today I received the another item. I’m happy that they responded to me immediately.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I have been chasing and chasing for…

I have been chasing and chasing for something I ordered nearly 2 months ago. I have received an AI generated response. No item but they have taken my money. I'm really disappointed and feel I have no way of getting my money back.

21 March 2026
Unprompted review

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