Never received order.then they said it was resent .still did not receive it and requested refund on September I did not receive it.the foreign companies should be shut down for online ordering. Their... See more
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See what reviewers are saying
I have purchased two items from Fashion Queen/ Cinderella Group Srl for 480€. First order Fendi tote bag was placed in 1 August 2013 and the second one Tod's shoes 4 August. They have not delevered e... See more
Fashionqueenx is a scam. Do not order from this website. As many customers have said, I never received my items although the tracking number from tracking 718 says delivered. I now have to dispute thi... See more
Their returns service is just terrible.i recently bought a Gucci belt from this site which happens to be small in size.Returning the belt for refund has been my worse experience ever on internet shop... See more
Company details
About FashionQueen.net
Information provided by various external sources
Società Italiana al 100%, trasparente, registrata e operativa dal 2006. Una garanzia sul Web. Customer Care operativo (Via Email) dal Lunedì al Venerdì.
100% Italian Company, clear and registered and operative since 2006. A big guarantee on the Web today. Customer Care operative (by Email) from Monday to Friday.
Contact info
Via Goito 5A, 37012, Bussolengo (VR)
- info@fashionqueen.net
- www.fashionqueen.net
1.0
Bad
678 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
4753
I always make some order from this online shop,but they have to take long time to send my order out for me.i have been waiting for 2 monthes for one order and alway miss part of order.
12 October 2012
Unprompted review
Reply from FashionQueen.net
We know Miao, is a point hard that we are try to solve. Quickly delivery and full orders out! We will arrive soon to this step thank to customer like you and thank to our staff that is working hard.
trap！！！
Remember that 22774 and 23628 has not been returned to my bank account yet, please make it to following bank account or I'll protect my rights and interest by legal means!
3 October 2012
Unprompted review
Reply from FashionQueen.net
Dear Liu, we have "stressed" the account office to be more and more quickly and we see that they charge back you! Sorry for delay, we are working to have a better & more quickly account office!
A very bad experience, unacceptable
Dear friend,
one month ago I paid without to receive anything and without to have news about box. I am very angry and sad!
30 September 2012
Unprompted review
Reply from FashionQueen.net
Dear Lorena, we see that you receive your delivery in USA today with UPS. Please confirm if any problem. We know long term delivery but working hard to become better, quickly and efficent! With customer help (and patient) we are sure to become more and more efficent.
Reply from FashionQueen.net
Dear Cristina, we know your order born under a bad star. We are chekcing how to solve your delivery for Stella that is one of the brand that make us more problems on delivery. A person from staff will you contact by phone.
Long delivery but great service
Long delivery time, 2 weeks for my Bottega shopping but it's arrived. Original and with a nice gift from italian Alivero Martini! Thank .
29 September 2012
Unprompted review
Reply from FashionQueen.net
Thank Dato! Enjoy your bottega.
Excellent Experience
The store has great Italian designer clothing at cheap prices and fast shipping. Very pleased
26 September 2012
Unprompted review
Reply from FashionQueen.net
Thank you Tob. Enjoy your Fay jeans!
Reply from FashionQueen.net
Grazie Elena. Complimenti per la scelta Dolce & Gabbana.
You should send e mails in English not only to italian
You contact with your customers only in italian.
I need translator to make an order.
25 September 2012
Unprompted review
Reply from FashionQueen.net
Dear George, if you write to our Customer Care (info@fashionqueen.net) they reply you in English with no problem.
worst website ever, it takes a life to ship my bag
I usually order stuff online and I had no problem, but this time it took me more than two months to receive my bag. I emailed them around 100 emails and they sometimes replied and promised me to ship it the next week but they never kept their promises till last week when they finally shipped it. I felt so bad because I thought they would never ship it. it was a very bad experience. I will not order from them again because I don't want to go through this experience again.
19 September 2012
Unprompted review
Reply from FashionQueen.net
Dear Sara, we agree with you. Too many time to delibery your bag and we are sorry for that. We are work hard to be better and to have very great delivery terms in about a week at least. Also the customer care now is more efficent with new two arrival guy. Sorry and if you like to be back on FashionQueen.net remember us your bad experience and we are glad to offer a VIP discount!
I placed order in July ,but now is Sept still not send out my order .
Everytime I placed order in here ..I can't to received all of items ..maybe one ,maybe two ..and then sent many time email to them ..don't have not muct explain for my order why still not to sent out ..every order i went to placed order on regular price .until the items on sale ..I still can't to received my parcel ..It made me so angry ..I don't know why i still need to buy in this shop again..No efficiency at all ...
18 September 2012
Unprompted review
Reply from FashionQueen.net
Daer Mr. Cheng, for any problem be so glad to write to stefano@fashionqueen.net that is our specialist to solve any problem. For what we see, is missing one bag from your nice order.
24833 I am very happy with my purchase.
a single problem - it was long enough.
16 September 2012
Unprompted review
Reply from FashionQueen.net
Dear Maria, yes we know the single problem the long time. We are working hard now to be better in delivery terms and to stay into a week for worldwide.
fast and reliable
site with many attractive offers, fast delivery, secure payments. advised
16 September 2012
Unprompted review
Reply from FashionQueen.net
Thank Antonio.
TOO LATE UNTILL ITEMS SHIPPING OUT
It's too late for the shop to ship out from I ordered.
7 September 2012
Unprompted review
The worst service!
The worst service I have ever seen. I don't trust this company and I will shortly send a request for investigation to my lawyer and the police. My personal experience is that more than a month ago I placed an order and as of today, more than a month later, I haven't received. The company doesn't have a phone contact number and they never answer by email on time.
The worst online shopping experience somebody can experience.
4 September 2012
Unprompted review
I AM VERY DISAPPOINTED FROM SERVICE
I made several purchases during this summer and have never been fully satisfied. The last then I was really disappointed, I had to wait a month before receiving the product that I purchased, among other things, I was informed that I would have to apologize fashionqueen deliver a gift inside the package whereas there 'was nothing. Overall I am very disappointed with the service that I was reserved.
2 September 2012
Unprompted review
very bad service
I have purchased many items through online shopping sites, but I have never encountered a website as bad as this site.
I had to wait a week to receive the package, and when I opened it, it was a completely different items with items that I have ordered.
it is not acceptable for a site that sells luxury clothing.
This is my first purchase at this site and if this is not one site scams I hope they will accept me to return the item .
28 August 2012
Unprompted review
Very nice luxury shop online FashionQueen
A very nice luxury shop online where to finder the best fashion maison! The service is good and the castomer assistance is present! The only problem is the time for the delivery of the item! It took 1 month... So you have to consider that if you want to buy something you have to wait a bit before to receive the item!
28 August 2012
Unprompted review
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