Fast Growing Trees Reviews 3,456

Ordered 3 sedums and 1 clematis. Delivery was severely delayed for the sedums, so I asked to cancel the order and purchased locally. However, they randomly shipped the clematis alone early and now are refusing to offer a return/refund. Customer agents are not helpful, got confused looking at my order. Ultimately was not able to resolve my case, tried to give me a 30% off my next order as compensation.

Their replies on Trustpilot are meaningless, by the way. After several round robins, the actual customer agent over email refused to acknowledge their own fault and wrote this: "That said, we truly value your feedback and would still like to help make up for the experience. As a courtesy, we would be happy to offer you a 30% discount on a future order with us.
We understand this may not be the resolution you were hoping for, but we do genuinely appreciate your understanding and the opportunity to address your concerns."

This company has very strict rules and whoever heads the customer service department is not concerned about customer satisfaction or service. I see over and over again in reviews and better business complaints that Fast Trees is selling dead trees and then unwilling to give store credit or replacement. How UnAmerican is this. This company is not loyal to its customers. Customers or potential customers should not be loyal to them. Put them out of business. In this day and age where money is hard to come by, go to a business who appreciates you and your money.

I waited a long time before finally ordering from Fast Growing Trees. Never again! Spent SO much money and SO disappointed (can get for cheaper locally and handpick my plants to make sure they are not dead, or diseased. I ordered 15 plants. Only 4 are acceptable. One rose bush completely dead on arrival, one completely diseased with spots on all the leaves, a $50 hosta that arrived broken and soooo small (about $8 at Home Depot. Then they sent me a replacement for one of the rose bushes and no joke, it arrived DISEASED and dead on a lot of it. I don't know how they get away with this.

So far I have had a great experience with a great selection and expert help. They were more than happy to help replace some pawpaws that the frost unfortunately killed off. I would highly recommend them!

Ordered 5 plants costing $122.
They arrived as seedlings ...very weak & half dead. I am good with plants but could only nurse 1 plant which never bloomed until the end of Fall...the others died. The Company refused to honor their guarantee or give refund . After numerous calls & contact...they gave me a credit
I was given 2 plants each costing
$54. I expect to receive then the week of May 22,2026. I am fearful I paid $ 116. fir 2 seedlings . We will see.

Absolutely horrible experience. I spent $350 here in hopes I would receive good quality items. It has been over 2 weeks since my order. Fedex delivered my order to the wrong address and Fast growing trees wasn't even apologetic. You would think that they would care and put in an effort to expedite shipping or something, but nope, they didn't care. Their customer service reps barely greet you..not sure who is training or supervising customer service, but DO BETTER!! I will never be ordering from this company again.

Update: Finally received my replacement order and they definitely have shady business practices! Purchased 3 "quart" sized roses, and received 3 starter plants instead!! Was offered a 15% discount by the company which is completely unacceptable! I have filed a dispute with my cc and suggest others do the same!!

Update 2: My credit card sided with me! Consumers, do not let this company get away with this! If you receive your plants not as advertised, FILE A DISPUTE WITH YOUR CREDIT CARD COMPANY!

Item not scheduled to ship for 10 + days. They refuse to cancel the order. Nothing but a money grab. Will not use again and will warn others against using. Terrible customer service

waited 4 days they did nothing,would not answ-er never got the shrub vdery rude nursery they give you a robot named willow to send you same messages over and over will never buy from them again

All trees arrived in a very poor and wilted condition. I called customer service and they said "sorry, it appears your plants arrived in shock. Please give them a week." After a week, the plants made no progression and I have filed a warranty claim.

I had a great purchasing experience the first time I bought trees from them in 2025, but this year I placed an order for more trees and the estimated arrival date said April 17-20. No trees. I emailed and after a delayed response they said “guaranteed delivery by May 3.” Here we are May 5th. No trees. I emailed customer service twice, on May 2nd and May 4th. No response.

I am a returning buyer. All of the trees were delivered on time, in a great condition. Every time I contact the nursery, always received a great answer and solution

Very smooth process overall. They carry exotic Fruit Cocktail Tree and Russian Pomegranate Tree. Very helpful web page descriptions. Extremely responsive and knowledgeable online chat team members. Shipping and Packaging went well! Nothing to complaint about. Such a joy to work with professionals for a first-time botanist and gardener!

Terrible experience. Both of the plants I purchased came in grotesquely smaller than the listing images and the pictures they allowed in their reviews. Customer service was an atrocious process and rude. I found both plants I purchased (short cake raspberry bush and bonanza peach tree) for 1/3 the cost at local stores.

I have made several excellent purchases at Fast Growing Trees. The trees were expensive but worth it and cost much less than other landscapers in this area. Yesterday I had a problem because I made an error in my online purchase. The customer service agent fixed it and was funny and 100% helpful. I will always use them.

First set of plants never arrived, $730 worth. They re-shipped the plants and trees and I received only 3, all were quite sick. They refunded me for the balance. I tried again and ordered just an avocado tree, it arrived, but not well. I doubt it'll make the summer here in Las Vegas. I built a tent to protect it from the hot afternoon sun. In the future, I think I'll stick with local nurseries where I can pick it out and return it very simply if it's sick or dies too quickly. I bought their insurance package but I doubt that it's worth anything.

Excellent product, kind, and knowledgeable staff, and an excellent price.

Somehow I ended up with the wrong shipping address when SHOP populated the form. A quick chat with customer service corrected that. Both trees arrived healthy and well packed. Both exceeded expectations. I will definitely shop here again!

Skip this place if getting strung along for five weeks is something you want to avoid. I placed a small order and it took three weeks for them to notify me that the item was sold out and offer an alternative. I had questions, it took them a week to respond and with answers that didn't address what I asked. I told them to move forward with the alternative. A week later, my order was cancelled via form letter. No trees for me and I don't know if I'll be able to find a replacement since it's so late in the season now. I wish I had looked at other reviews before ordering; this place doesn't deserve your money.

Update after the reply: this company is pathetic. The alternative they offered, mentioned in the reply, was another sold out tree. They knew this before canceling my order and well before the reply to this review. For anyone keeping score- three weeks to figure out they couldn't fill my order and from then on the average response time was six days. Compare that to the response time to the negative review. Two days to reach out for more info and two days to respond. They clearly care more about their image than their customers.

The youngest trees are 2-3 feet. I ordered 3-4 feet but they changed my order with no notice. I was willing to work with them and wanted to know how to care for the baby trees to make them more stable - they are super thin and scrawny, can't hold their own weight- the customer service rep said they would email me detailed information on how to prune them. The email consisted of a paragraph of the most generic Google info, completely unhelpful. I wanted trees that would be within a couple years of fruiting, the service rep said they didn't have a single variety that was in that range, wildly different from what their website leads you to believe.

Customer service has declined significantly over the past several years. Filing a warranty claim has become unnecessarily difficult, and it often feels intentional—as if the process is designed to discourage customers from following through.
During my initial attempt, I was only able to interact with automated responses and was told that someone would follow up. No one ever did. After reaching out again, I finally connected with a real person, but only after dealing with repeated unhelpful AI replies.
Once I provided all the requested information, I was told I would receive an email with a shipping bill. That email never arrived, and I had to follow up days later. At that point, I was informed that the warranty item was out of stock and was instead offered a discount code.
Due to this experience, I canceled my order and will be taking my business elsewhere.