Fast Growing Trees Reviews 3,458

Purchased some beautiful decorative grass online last spring. As of the middle of April still no sign of it coming back. Called customer service, he answered right away and had my account pulled up immediately. Told me that grass is a later bloomer but assured me that if I still see nothing in one month it is 100% covered. He was very knowledgeable and answered all my questions. I will definitely purchase from them in the future. They have a beautiful website!

Do yourself a favor and just go to your local store instead. This is the absolute worst experience I have had in my lifetime with any company or customer service. I make it very short: I booked my trees for a specific date and they somehow decided to send them 3-4 days earlier. Their customer service repeats the same scripted sentence and refuses to connect me to any of their managers. Multiple calls over two days in a row, and I now have a tree in front of my door that I cannot plant because they sent it on a random day and they take zero responsibility for it.

Bought three expensive Maple trees from them two were ok, one was tall, but really skinny and ugly. Planted the three. The ugly one didn't thrive and didn't come back from the winter. All the three are side by side, so there's not different treatment for each one, They're all watered and cared the same way, take same amount of sun.
Called the company to complain. They said they would not honor the warranty because it's out of the warranty period (which ended in the middle of the winter, December).
So, How was I supposed to know that a Maple tree would be dead in December, with no leaves? Should I have complained in the middle of the winter?
This is BS. Never buying anything from them again. And I should have returned that ugly maple the day I received.

***update***
1) Seller Flagged my review for harmful content, so Trustpilot might take it down

2) Seller replied to my review saying they tried to contact me. It is a lie.

For that, I’m downgrading my review to 1 star.

Stay away from this company

There seems to be problem after problem with this company, their lack of customer service (which is overseas) and little to no follow-through.

STAY AWAY!

Fabulous experience from order to delivery. I was surprised how healthy my little 4 foot trees were after being shipped in s as box! I highly recommend Fast Growing Trees.

The best customer service on the planet! I had an issue with my order(my fault), and the customer service team was very prompt to respond, very accommodating and kind. I highly recommend their services.

Once the issue of a short ship was resolved, nothing but good things to say. The short ship or spilt order was resolved in simply calling Fast Grow Customer Service explaining I was unaware that a partial shipment was arriving instead of full order, Fast Grow went out of their way in communicating with me!

I am absolutely satisfied with this nursery. I bought a Mimosa that will handle temps to 10° F. This is the tree's 3rd summer and it is getting buds for blooms, only after 3 years. When I bought the tree online and had it shipped to Louisiana, I purchased the 1 yr guarantee and the super nutrient pac. I had some initial problems with it thriving so I contacted the nursery and followed their advice having a good outcome that 1st summer. I believe they will advise you well and if you do your part to follow the instructions your plants will thrive. I had lost my old tree during Hurricane Laura in 2020 and spent 3 yrs trying to have a replacement tree do well, no luck until I got the Mimosa that will take temps to 10°. I haven't even had to protect in cold weather and we had over a week of freezing temps this last winter. Thank you, Fast Growing Trees.

have bought many trees from them. I have had a couple of problems with the trees but always talked to them on the phone and resolved issues. However, bought two bing cherry trees last year. Cared for them by the instructions given with them and they died. Am being sent replacements but I have to pay almost $50 for shipping even though I paid $290 for the trees to start with. I understand their terms and agreement section but they should just ship the trees free since it wasn't my fault the trees died to start with and there were issues with the trees to start with.

Ordered from them several times... Hollies, Cypresses, Hydrangeas, Spruce... Plants arrived in excellent condition, better than expected (!) and are growing well with some extra water due to current drought. Had a problem with one shipment but they fixed it courteously and we're very happy with the experience.

Purchased an expensive tree in March 2025; we had an unusual winter and temps were extremely warm in January and February and then we had freezes. We noticed the tree not looking well in late February first of March but rather than appear greedy we decided to wait and give it a further chance; on April 4 we noticed it was dead and contacted FGT; we were told the warranty expired March 14 and they only offered 30 percent off a new tree which btw is one of their typical sales; we have spent thousands of dollars with them over the years and they held us to two weeks when we were trying to make sure the tree was dead
FGT replied they have set limitations on warranties but they appreciate mywaiting to make sure the tree was dead and they are here for me when I need them. No, they are two weeks late!

I’ve purchased multiple products from this company and the trees have been exactly what they were advertised as being I just received another order and followed instructions on acclimation and planting and have not had any issues with this new tree in addition it’s actually showing new growth in 4 days I’ve had better results buying from this company than from my local nursery I just planted some items I bought from my local nursery and 2out of 7plants didn’t make it and had to replace them yesterday the only good thing was I didn’t have to pay for the new ones as long as I get the results I’ve experienced in the future I have no problem with being a Fast Growing tree customer permanently 👍

I can’t tell you how bad these guys are 1. Your Tree or stick is shipped to you in a 6“ x 6“ box which tells you it’s about the size of a small tiny long carrot. 2. Yes they do replace them but once you plant it, it’s not even gonna die for a year and then when you ask them to replace they do and then it dies again they don’t replace it again so it’s not a lifetime guarantee 3. these guys are a total rip off. I would never ever buy anything from them again. Buyer beware

Absolutely terrible. I should have listened to the reviews here! I ordered a 2-3 foot Red Dragon Japanese Maple that was much higher priced than our local nursery, but I trusted their claims of excellent quality trees. What I got was a puny two foot sapling. The tree spent 8 days in transit and when it arrived it was loose inside the shipping box with all the soil spilled out into a plastic bag, multiple broken branches and the majority of the tree wilted with numerous dead foliage. I immediately went to the their customer support page to initiate a return request. But after reading the endless stipulations, requirements, and loopholes I did not bother. They have so many conditions that they obviously make it nearly impossible to get a refund or a replacement. I have been diligently trying to nurse this little tree back to life; I don't have much confidence. I am glad I only ordered one tree as this was just to test their service and quality. They should be ashamed of shipping such a low quality, damaged tree. Furthermore, the picture of the tree on their product page is absolutely misleading. The picture is of a well established potted tree with excellent top growth but, that's not what they send. Lesson learned. I will never order from Fast Growing Trees again. I will look elsewhere for plantings and trees for the rest of our property.

I'm only giving this company 3 stars because I feel like the trees are grown in a warmer climate, and receiving them in my zone (5), they do take longer to acclimate. We've had some luck with several evergreens, but some have struggled here, especially the hemlocks. Norway and white spruce trees have been in now for 3 years and seem to finally be "acclimated". Hesitantly, we ordered 3 Thuja green giants and they are struggling, and very brown right now (early spring). We planted them in late spring last year. I am hoping they will bounce back.

Plants are usually top notch, and I love them. Ive even dealt with warranty and customer service already. My replacement was prompt.
Things I've realized though...
*The delivery people have zero love for your packages, front start to finish sadly.
If I could FGT any improvement, it would be to secure plants in boxes better, especially larger trees.

Customer service quickly solved my problem

I bought my trees on sale! Fastest delivery! Trees look great! I'll buy from them again!