I've been working with fastcomet for about 4 years, not once did they dissapoint. Actions that needed a start in the middle of the night got their attention within minutes, and swift service helpepe... See more
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Company details
- Web hosting company
- also in
- Business-to-Business service
- Email service provider
- Internet Service Provider
Information provided by various external sources
FastComet achieves excellence in the three most important aspects of providing a high-quality web hosting experience - speed, security and customer service. By investing heavily in the latest hardware and software technology FastComet gives you up to 300% better performance for your website in comparison with other hosting providers. Utilizing SSD-only storage for files and databases and providing Global CDN access, FastComet focuses on achieving just-a-second load time for your website content. In addition to the excellent website speed FastComet offers enhanced security by implementing both, web application and network firewall, specifically optimized for open source applications. By providing daily and weekly free backups you can always be sure that your data is safe and secure. Technical support is another distinguishing advantage in comparison with other hosting providers. FastComet provide 24/7 support for a wide range hosting and non-hosting related issues. It is one of the few hosting companies that provides full-range technical assistance for open source applications such as WordPress, Magento, Joomla and more. This range of services includes free installation, upgrade, transfer and template setup, completely free of charge.
Contact info
1714 Stockton Street, Suite 300 - #436, 94133, San Francisco, California, United States
- 1.855.818.9717
- sales@fastcomet.com
- www.fastcomet.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast and clear.
Automated service. Quick. Ahead of customer
Checked today to see if I need to do anything to address the PHP vulnerability that's been announced recently. The customer service replied instantly that there's nothing we need to do and that they are patching the server in the background as we speak.
Excellent Customer Support from Orbi
I would like to thank Orbi for the excellent support and professional service. Orbi was very helpful and patient in addressing our email delivery issue and explaining the technical details clearly. Orbi also kindly extended our invoice due date by 14 days to give us additional time to resolve an issue with our payment cards. I truly appreciate the understanding and flexibility shown throughout the conversation. The assistance was professional and reassuring. Thank you Orbi and FastComet for your outstanding customer support.
Great Support and Customer service
I am happy not to have to worry about…
I am happy not to have to worry about the big php2shell problem. they already solved the problem which the whole it-world worries about. I did not have to do anything. It is already solved. Thanks to fastcomet.
PHP security patches and safe version
the ffastcomet tech I spoke with (messaged) was across my PHP issues and worked quickly to initially upgrade the current edition, and then roll it back as we hit some minor tech snags. Always gave me confidence that FC are across security vulnerabilities
This is the fastest and most accurate…
This is the fastest and most accurate AI I have had support from. Great experience.
I was able to get quick and clear…
I was able to get quick and clear information about the status of a security patch that needed to be applied.
Wordpress Website outage
The team worked with me to troubleshoot our website issues. The entire site went down and needed to revert back to a previous version. I appreciate their patience and diligence in finding a solution!
Orbi was quick and to the point in…
Orbi was quick and to the point in solving the issue.
Accurate feedback in solving the problem.
Outside of the problem, it recognised that I had an upcoming renewal in 2 days and successfully performed the renewal.
Prompt and good after service.
The chat was intuitive and very helpful.
Plugin stopped our website
A plugin update placed a hold on out website, Customer service team cleared it instantly. Thank you for providing an instant solution
Great Support
Great Support
Ivo assisted me to regain access to my account; he was patient and knowledgeable.
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