FastComet Reviews 

4,108
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 877 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing dependable hosting and professional assistance. Customers frequently praise the exceptional support team for their prompt, polite, and extremely helpful assistance in resolving technical issues and server errors. People note that the overall service is highly efficient and reliable, keeping websites running smoothly over many years of continuous use. Some reviewers were not happy with recent changes to the support structure, mentioning significantly slower response times and unhelpful interactions from newer agents. Consumers also reported ongoing difficulties accessing the platform and experiencing frustrating server downtime that was not resolved properly.

What people talk about most

Customer service

Customers had positive experiences with customer service, frequently highlighting prompt and helpful support... See more

Staff

Reviewers mention positive feedback about staff, consistently noting that team members are extremely helpful,... See more

Service

Reviewers highlight positive aspects of service, consistently praising quick chat responses and efficient... See more

Response time

Users describe positive interactions with response time, frequently highlighting that consumer queries are... See more

Website

Clients share ambiguous opinions on website experiences, with many reviewers praising the helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been working with fastcomet for about 4 years, not once did they dissapoint. Actions that needed a start in the middle of the night got their attention within minutes, and swift service helpepe... See more

Rated 5 out of 5 stars

FastComet has been a terrific web host, great service, attention to detail, and an excellent back end that even a newbie like me was able to work with. In our five years of working with them, our web... See more

Rated 5 out of 5 stars

Checked today to see if I need to do anything to address the PHP vulnerability that's been announced recently. The customer service replied instantly that there's nothing we need to do and that they a... See more

Rated 5 out of 5 stars

I know very little re managing domains etc. I was given clear instructions to transfer a domain to fastcomet. The whole process was done quickly and easily. These guys are great.


Company details

  1. Web hosting company
  2. also in
  3. Business-to-Business service
  4. Email service provider
  5. Internet Service Provider

Information provided by various external sources

FastComet achieves excellence in the three most important aspects of providing a high-quality web hosting experience - speed, security and customer service. By investing heavily in the latest hardware and software technology FastComet gives you up to 300% better performance for your website in comparison with other hosting providers. Utilizing SSD-only storage for files and databases and providing Global CDN access, FastComet focuses on achieving just-a-second load time for your website content. In addition to the excellent website speed FastComet offers enhanced security by implementing both, web application and network firewall, specifically optimized for open source applications. By providing daily and weekly free backups you can always be sure that your data is safe and secure. Technical support is another distinguishing advantage in comparison with other hosting providers. FastComet provide 24/7 support for a wide range hosting and non-hosting related issues. It is one of the few hosting companies that provides full-range technical assistance for open source applications such as WordPress, Magento, Joomla and more. This range of services includes free installation, upgrade, transfer and template setup, completely free of charge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,108)

902 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Automated service. Quick. Ahead of customer

Checked today to see if I need to do anything to address the PHP vulnerability that's been announced recently. The customer service replied instantly that there's nothing we need to do and that they are patching the server in the background as we speak.

22 October 2026
Rated 5 out of 5 stars

Excellent Customer Support from Orbi

I would like to thank Orbi for the excellent support and professional service. Orbi was very helpful and patient in addressing our email delivery issue and explaining the technical details clearly. Orbi also kindly extended our invoice due date by 14 days to give us additional time to resolve an issue with our payment cards. I truly appreciate the understanding and flexibility shown throughout the conversation. The assistance was professional and reassuring. Thank you Orbi and FastComet for your outstanding customer support.

22 October 2026
Rated 5 out of 5 stars

PHP security patches and safe version

the ffastcomet tech I spoke with (messaged) was across my PHP issues and worked quickly to initially upgrade the current edition, and then roll it back as we hit some minor tech snags. Always gave me confidence that FC are across security vulnerabilities

22 October 2026
Rated 5 out of 5 stars

Wordpress Website outage

The team worked with me to troubleshoot our website issues. The entire site went down and needed to revert back to a previous version. I appreciate their patience and diligence in finding a solution!

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Orbi was quick and to the point in…

Orbi was quick and to the point in solving the issue.
Accurate feedback in solving the problem.
Outside of the problem, it recognised that I had an upcoming renewal in 2 days and successfully performed the renewal.

20 October 2026
Rated 5 out of 5 stars

Great Support

Great Support
Ivo assisted me to regain access to my account; he was patient and knowledgeable.

19 October 2026
Unprompted review

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