Fastlocksmithlondon Reviews 

620
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being polite, highly professional, and arriving promptly to handle stressful emergency situations. Consumers deeply appreciate the fast and efficient service, noting that jobs are successfully completed quickly and cleanly without any unnecessary delays. However, some customers also noted unexpected and extremely high pricing compared to what was initially quoted over the phone. Reviewers expressed deep frustration over hidden charges, unexpected additional fees, and a general lack of transparency regarding the final payment amounts requested by the workers after completing the necessary tasks on site.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally calm, professional,... See more

Service

Reviewers mention positive feedback about service, highlighting fast response times and professional... See more

Price

Customers consistently note ambiguous experiences with price, as opinions regarding costs vary dramatically.... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the exceptionally fast arrival and... See more

Customer service

People report positive experiences with customer service, noting that staff are really helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Bobby. I was locked out of my home and stressed, but they arrived quickly and were incredibly professional from the moment they showed up. They opened my door fast,... See more

Rated 5 out of 5 stars

From booking with Fastlocksmithlondon to getting the job done they were so professional, helpful and quick. I feel their pricing was also fair for the service, I'm so pleased. If I find myself in this... See more

Rated 5 out of 5 stars

We called Adrian about a stuck bedroom door that we couldn't get into at 11:00 at night on a Sunday, he said he'd be with us in 25 minutes, he got to our home within 10 minutes! And the door was open... See more

Rated 5 out of 5 stars

Excellent service, 24 hours. The other companies wouldn't answer the phone and these guys showed up and took care of it inside of an hour. Amazing job.. I would highly recommend you call Mario and Joh... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

620 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(620)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could leave zero stars I would. AVOID AT ALL COSTS. Pray on the vulnerable.

If I could leave zero stars I would. Avoid this company at all costs, they are total scammers. An intimidating foreign guy who barely spoke a word of English came to do an emergency lock when I had been burgled, they knew I was female living alone and would have no choice but to accept their costs. What was quoted over the phone of about £200 became close to £1000 on paying the job on complete. The lock then became faulty two weeks later, they refused to accept liability pretending the lock was a single, even though the receipt clearly says double, and have hung up on me ever since. Disgusting behaviour.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

The service was amazing.

The service was amazing.
I highly recommend this company to anyone.
The gentleman was so polite and respectful.
The response was so quick, he got to my home within 10 minutes.
I will definitely use them again if I have to

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Ricky the…

I had a great experience with Ricky the locksmith. He was professional, friendly, and arrived quickly when I needed help. He explained everything clearly, worked efficiently, and made sure the job was done properly without any hassle. The price was fair and the service was excellent. I would definitely recommend Ricky to anyone who needs a reliable locksmith.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, your colleague came swiftly and sorted me out amazingly, I am so grateful to have a team like this in my local area

28 April 2026
Unprompted review

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