FastPrint Reviews 

1,802
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fast print are a great company that I will be using for my business moving forward. The customer service is swift and helpful. The stickers are high quality, the colour match is great too. Ma... See more

Company replied

Rated 5 out of 5 stars

Cannot fault their customer service. Wasn't sure what was going on with my order so gave a call. You actually speak to people without pressing endless numbers. I had made an error with my order and w... See more

Company replied

Rated 5 out of 5 stars

Really can't beat this company for price and quality. I am a repeat customer who only orders realtively one-off small number of lables. I do shop around but keep coming back. The design team are patie... See more

Rated 5 out of 5 stars

Bethan was fab at sorting out my mistake with an order. the issue was promptly resolved

Company replied


Company details

  1. #14 of 65 best companies in Prints and signs store

Information provided by various external sources

Established since 2004 and a subsidiary of Kustom Design Printing Limited, FastPrint provides a second-to-none printing, print design and digital design service. Rapid turnaround times and competitive prices come as standard with us, and we’re proud to offer a diverse range of printing services to our thousands of happy customers - a variety of print and design packages as well as bespoke printing services. Fast Print operates at the forefront of UK printing services with a superb, handpicked customer service team and access to some of the most sophisticated printing technology in the world.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,802)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

My new sticker supplier!

This is my second time buying from FastPrint, after initially ordering 120 stickers for my products to test the quality.
The quality and colour of the stickers is superb, and I am very pleased with how they turned out.

I will now be using FastPrint to supply all of my stickers in future.

20 November 2023
Unprompted review
Rated 4 out of 5 stars

High quality

Very high quality but takes 3-4 days without premium shipping. Second time ordering for my small business

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Really helpful customer services

Really helpful customer services. When they were having trouble locating me on the system they actually rang me and sorted everything out immediately. I can't fault them for the service provided.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

User-friendly website and competive

User-friendly website and competive. Great one stop shop to get a fast order done in time. Unfortunate delivery problems were down to DPD not FastPrint, but Jade, Megan and Georgia all helped me to find a resolution. Patient and helpful customer service - would not hesitate to use FastPrint again.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent website and service

Excellent website, pricing was easy. I was unsure on a finish so hopped on a quick online chat, which was fast, and helped me get the product i wanted.

Great experience! A*

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Jade!

Thanks Jade!

Sorted my issue out with ease, I got some email addresses mixed up but we got to the bottom of it.

I use these guys all the time, great price & service

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer experience

Fantastic customer experience! It was our first time using Fast Print, and I contacted one of the advisors/sales reps via the website chat portal (Megan) who was extremely helpful and attentive to my enquiries. Having had a bad experience with a previous supplier, I felt I was in safe hands with this company. Once the order had gone through, I was updated by text messages when I needed to approve prints (which is brilliant when you don't have time to check emails)- edits were picked up and amended promptly, and the turn around time and delivery was super quick! Not only that, but the quality of the prints are absolutely perfect! Will definitely be using this company again soon for next orders, and would highly recommend as a trusted supplier! :)

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Just reviewing customer service as I haven’t received the stickers yet, just ordered them. But just had a conversation with Georgia on the phone as I needed to amend an order and must say how fantastic their customer service is. Very happy with the outcome which means I get what I want with no extra costs.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, I spoke to Georgia and Bethan who were both very calm and reassuring and provided an efficient solution to my queries, I fact the whole team are really good. Thank yuou all so much

21 September 2023
Unprompted review
Rated 3 out of 5 stars

Anything but ...

Ordered some prints as a sample proof, didn't really care how good they were, just wanted FAST DELIVERY
Well, I kept getting asked questions about size, resolution etc, I kept on replying just print them, I need them asap, I even replied to their last stupid question twice indicating just send them!!! and now with time running out, they ring me up and want an extra £10 to get it to me by my deadline. They have had 8 days from order and as far as I am concerned they should be offering me a refund, they wont be getting any business from me, and they can poke prints.
Since reviewing, FastPrint have been in touch many times, and I would like to say that if they were as proactive in asking for another chance as they were in process controlling my order, I would not be writing the review in the first place. However it still remains that I didnt get my order when all I wanted was a quick and dirty proof! BUT hats off to them for chasing and eventually giving me a full refund.
Because of this, I would give them 5* for the refund and 1* for not getting on with it in the first place! So meeting in the middle on this one with an update to 3*

29 August 2023
Unprompted review
FastPrint logo

Reply from FastPrint

Good Afternoon Nigel,

Thank you for your feedback,

Firstly, I would like to apologise for any inconvenience caused by the correspondence sent by our Design Team. We do have a duty of care and would always make our customers aware of any possible issues or discrepancies with the supplied artwork which is the reason for the prompt on this occasion.

Due to the turnaround needed, we requested this additional fee as this would upgrade your order to our Rush Service and bring forward the ETA date by 1 working day.

I have since contacted you regarding the correspondence and hope we can come to a resolution for you as soon as possible.

Conna
Support Assistant Manager

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