featureDECO - Est. 2005 Reviews 

1,869
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, often noting how well-made and durable the furniture is. The ordering process is described as easy and straightforward, with many appreciating the clear communication and helpful customer service throughout. Additionally, people frequently highlight the fast, efficient, and well-coordinated delivery service, often mentioning helpful drivers. However, some people mentioned occasional issues with products upon delivery, such as wooden strips detaching from chair arms, small missing parts, or furniture arriving with scratches or minor chips.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising its quality, comfort, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the overall... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery,... See more

Order

Customers generally report positive experiences with the ordering process, finding the website easy to... See more

Customer service

People report positive experiences with customer service, highlighting fantastic communication and helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more

Rated 5 out of 5 stars

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more

Rated 5 out of 5 stars

Had been looking for a particular garden furniture set and I'm thankful to say it's exactly what I wanted. We chose the Ludlow range, aluminium (for ease of maintenance) and the deepest cushion... See more

Rated 5 out of 5 stars

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Home Furniture Shop
  3. Furniture wholesaler
  4. Garden
  5. Outdoor furniture shop
  6. Wicker Shop

Written by the company

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,869)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality reasonably priced

After lots of research for the right product, I chose these guys.
I took a trip to there showroom where they have lots to look and and try.
We were helped by a lovely lady, can't remember her name . She was very accommodating and helped us with all question, her knowledge was brilliant.
Lots of advice and guidance given. No hard selling.
All orders are done online.
My order came with no issue, delivered on time slot given.
Very minimal effort needed to assemble. I did this on my own.
The quality is fantastic. Cushions are thick and all weather.
The rattan is not cheap like places such as B&Q and The Range.
This is high quality!!!!
It is slightly more expensive. However, it is worth every penny.
So happy with my product.
Thank you

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product for the price!

Fantastic product for the price. More value for money than other online furniture stores. We bought a 7 piece modular set and we couldn’t be more impressed. The covers of the pillows are all machine washable which takes away the stress. Beautiful quality.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Not the best

Very sharp and dangerous edges to the kingswinford garden furniture,I actually cut my leg on the side of the small stool. The table has rough/chipped edges and a poor spray repair to the top

30 May 2026
Unprompted review
Rated 5 out of 5 stars

​I cannot recommend this company highly…

​I cannot recommend this company highly enough. From start to finish, the entire experience was absolutely seamless.

​The outdoor furniture set we purchased is of the highest quality and the attention to detail on the finish is flawless. It is clear that they do not cut corners when it comes to craftsmanship and materials. It has completely transformed our outdoor living space.

​Beyond the incredible product, the customer service was truly first-class. The team was professional, attentive, and went above and beyond to ensure everything was delivered and set up perfectly. If you are looking for premium outdoor furniture backed by a team that genuinely cares about their customers, look no further. Five stars all the way!

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Furniture is good value and looks great

The furniture is really good quality and looks great, and I thought it was good value for money compared to other sites I looked at. The customer service was a little bit patchy but everything turned up on time, as agreed and the delivery company were courteous and rang me to tell me they were on their way. So overall a positive experience and I would recommend this company to friends and family.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product, great prices!

We purchased a corner garden sofa and cover. The communication was great from start to finish, I had to delay a delivery and they were very accommodating. Zuleika was very helpful.
The quality of the sofa is very good and looks fantastic. The cover is a great fit, we've even ordered another one to cover our bbq area. Highly recommend FeatureDeco! We found their prices very competitive.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Garden Suite

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garden.
We had no problems with ordering in fact we went to the unit to view the suite before we purchased. We ordered online & it was delivered a couple of weeks later as it was February we wasn't in a rush for it & there was plenty of stock.
Looking forward to a comfier chill out in my garden this summer on my nice new suite.

28 February 2026
Unprompted review
Rated 4 out of 5 stars

Lovely garden furniture seating set

Lovely garden furniture seating set - had the modern look we were after and was very comfortable (we sat on a lot of uncomfortable ones in the research process!) .
Took a while to put together, but was pretty straightforward- it did need 2 of us though.
Delivery company were excellent- very careful with the product and also our property.
Dropped 1 star as the external packaging was not great, but the product was fine inside and in perfect condition.

8 April 2026
Unprompted review
Rated 3 out of 5 stars

The new furniture came damaged and I was asked to review

The new furniture came in damaged boxes with screws missing, along with scratches on the furniture. I source some screws myself and just accepted the damage.

The two delivery men threw it around like it was a rag doll and one of them tried to carry a box on his own and dropped it.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture

We bought the Ludlow corner sofa - beautiful modern design and really deep comfortable cushions - beautiful furniture - delivery only took a couple of days - highly recommend the company and the furniture

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Very happy great outdoor furniture & great customer service

Ordered online and delivered quicker than expected by the third party delivery company. The driver called a short time before arriving and delivered to the door as described. Really happy with the product it looks great on our decking ready for summer. Good quality and should last a number of years. I found one cushion had lacked packaging inside the box & had a mark from transit, so I contacted Feature Deco who advised me on washing it and refunded me a small amount as a gesture. No other issues & happy with their quick customer service response.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous garden furniture set

Ordered our new garden furniture after spending many months shopping around to make sure I got exactly what I wanted. Ordered on the Tuesday, arrived on a Friday. Really well packaged and fantastic quality at a fraction of the cost. So happy, would definitely recommend!

30 April 2026
Unprompted review

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