featureDECO - Est. 2005 Reviews 

1,868
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, often noting how well-made and durable the furniture is. The ordering process is described as easy and straightforward, with many appreciating the clear communication and helpful customer service throughout. Additionally, people frequently highlight the fast, efficient, and well-coordinated delivery service, often mentioning helpful drivers. However, some people mentioned occasional issues with products upon delivery, such as wooden strips detaching from chair arms, small missing parts, or furniture arriving with scratches or minor chips.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising its quality, comfort, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the overall... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery,... See more

Order

Customers generally report positive experiences with the ordering process, finding the website easy to... See more

Customer service

People report positive experiences with customer service, highlighting fantastic communication and helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more

Rated 5 out of 5 stars

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more

Rated 5 out of 5 stars

Had been looking for a particular garden furniture set and I'm thankful to say it's exactly what I wanted. We chose the Ludlow range, aluminium (for ease of maintenance) and the deepest cushion... See more

Rated 5 out of 5 stars

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Home Furniture Shop
  3. Furniture wholesaler
  4. Garden
  5. Outdoor furniture shop
  6. Wicker Shop

Written by the company

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,868)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brought the Cheltenham Grand Aluminium…

Brought the Cheltenham grand aluminium set. Very pleased with it. 1 swivel chair had a crack on one of the joints and this was replaced straight away. GREAT customer service. I was very worried about ordering online especially at that price point and the showroom being over 3 hours away from us but searched online reviews etc. also gave them a call and asked for photos to be sent of the one in the show room and they done this straight away. Overall very happy with the service and the set looks great.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from FeatureDeco

Great service from FeatureDeco. I initially went into the show room and they were very helpful answering all my questions. I then ordered pergola and garden furniture on line. Delivery was swift. I recommend this company.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend the garden…

Would definitely recommend the garden furniture we had ours a few years now & still as good. We purchased the furniture cover for it recently & the service was great from ordering to it been delivered

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Thrilled with my patio furniture

The whole order process was easy, delivery prompt and i absolutely love my patio furniture Edinburgh 7PC Rope Outdoor Garden Sofa Dining Set with Stone Effect Glass Top. Only the table needed minimum assembly which was easy and ive had a few lovely days of weather to enjoy it.
Im not sure if you can get clips to secure it as it does move about a lot but i like how you can easily change it around into different positions.
Very happy with my purchase and would definitely use featureDeco again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Lotus 5 seater corner sofa

Ordered the 5 seater Lotus corner sofa and coffee table set in March and FeatureDeco very kindly agreed to let us keep it in their warehouse (we were going away at the time of ordering and needed a few weeks to prepare the space where it was to go.) On requesting delivery it was very straightforward and the item looks every bit as good as it did on their website. Was also very pleased to take advantage of the 20% introductory offer that was running at the time of order. I haven’t seen anything in a similar price bracket online that looks as good as this set and looking forward to seeing if it is as comfortable as it looks!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Fulham recliner sofa & Pergola

We purchased the Fulham recliner sofa setand a pergola with curtains, they arrived quickly and we were so impressed with the quality!!!! They are have elevated our garden and have become the reason we soend more time outside!! Definetly reccomend both as the quality of the products is beyond expectations!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service very helpful great product, fantastic prices, delivered on time.
Have recommended to friends and family.

14 January 2026
Unprompted review
Rated 4 out of 5 stars

Very Nice product

Nice product. Received around 1 week after ordering. Delivery company excellent. Informed of delivery time and date then updated throughout day. Furniture seems decent quality. No issues as yet. Well boxed. Time will tell when it’s used next year properly. Happy so far though.#featuredeco

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from ordering to delivery, arrived with 3-4days. We are very pleased with our garden furniture. We had an enquiry regarding the swivel chair that was answered very promptly. I would highly recommend Feature Deco.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

The garden set was perfect and we were…

The garden set was perfect and we were pleasantly surprised at how good the overall quality of the furniture was. Super quick delivery and the delivery drivers even brought it through and up into our garden. Excellent service all round. Very much recommended.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely garden furniture

Lovely garden furniture. Very sturdy and comfortable. Had a couple of small bits missing, but customer services sorted it out straight away. Very pleased.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer services

Amazing customer services. Bought a kingswinford set. Built with design and comfort in mind. The staff at featureDECO are so kind and customer focus is their goal. I visited the amazing showroom. The advice they gave me so supportive. I love my outdoor furniture.

23 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Dal,

Thank you so much for your heartfelt review!

It was truly a pleasure assisting you over those few days, and I’m so glad we could help you feel confident in choosing the Kingswinford set for your new space. We know how important it is to get it just right, especially when it’s going to be a key part of your outdoor area, and we're thrilled to hear you’re happy with both the design and comfort.

Your kind words about the team and your visit to the showroom really mean a lot. We always aim to provide honest, supportive advice so our customers walk away feeling excited and reassured.

Wishing you many relaxing and happy moments in your garden!

Warm regards,
Zuleika & The featureDECO Team

Rated 5 out of 5 stars

Stunning

Constant updates on delivery, to Northern Ireland, which can be less than straightforward. Furniture is stunning, great price, customer service perfect.

11 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Corinne,

Thank you so much for your lovely review!

We’re really pleased to hear that everything went smoothly despite the extra logistics involved in delivering to Northern Ireland. It’s great to know the constant updates and care from our team helped make the process stress-free for you.

We’re also thrilled that you’re happy with your new furniture, it means a lot to hear you found it stunning and good value. Our team took extra care inspecting everything prior to dispatch to ensure it arrived in top condition, and we’re so glad that effort paid off.

Thank you again for trusting us and for your kind words about the customer service. If you ever need anything or have questions, we’re always here to help.

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

Great product and service

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering, the company kept the furniture until our garden was ready for it to be delivered . It was high quality and well made . We are extremely pleased with the goods and service we received

14 July 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Thank you so much for your lovely review!

I'm really glad I was able to assist you in the showroom and help find the right set for your space, it was a pleasure meeting you both and helping move things around so you could visualise it under your pergola.

I'm also happy to hear that everything went smoothly with the order and that you’re pleased with the quality and service. If you'd like to share a photo of your setup now that everything’s in place, feel free to tag us using #featuredeco or drop us an email to enquiries@featuredeco.co.uk, we’d love to see it and, with your permission, share it with others who might be considering their own garden project.

Thanks again for choosing featureDECO, it was a pleasure helping you!

Warm regards,
Zuleika

Rated 5 out of 5 stars

Highly recommend

An excellent company to deal with. Large range of furniture to suit all. I bought a sofa set for my conservatory and was so pleased with it that I have bought another different set for the garden.
The website unfortunately failed during my order but the office was very helpful and my purchase was easily completed. Delivery was within days, by another helpful team, and the small bit of assembly was uncomplicated.
I would highly recommend this company

20 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Jo,

Thank you so much for your wonderful review and for coming back to purchase a second set from us, that truly means a lot!

We're really pleased to hear you're enjoying both your conservatory and garden furniture. While we're sorry to hear the website gave you a bit of trouble during the order, we're glad our team could step in quickly and make the process easy for you.

It’s great to know delivery went smoothly and that the assembly was straightforward too. Your kind words and recommendation are greatly appreciated, and we’re always here if you need anything in the future.

Thanks again for choosing featureDECO!

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

So much seating space!

After spending months trying to find the perfect garden sofa set we just love our Grand Portsmouth set.
Good quality, arrived as arranged, it looks great and it’s so much seating for the cost of the set compared to many others.
Very happy with this purchase

18 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

HI Janice,

Thank you so much for your kind words!

We’re really happy to hear that after months of searching, the Grand Portsmouth set was the perfect choice for you. It’s one of our favourites too, due to it's modular function and premium quality and we’re so pleased you're enjoying the quality, comfort, and value it offers.

If you ever feel like sharing a photo of your setup, we’d love to see it! You can tag us on social media using #featuredeco or email it to us directly to enquiries@featuredeco.co.uk, it's always great to see our furniture styled in real homes.

Thanks again for choosing featureDECO, and we hope you enjoy many relaxing moments on your new set!

Best regards,
The featureDECO Team

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