featureDECO - Est. 2005 Reviews 

1,870
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, often noting how well-made and durable the furniture is. The ordering process is described as easy and straightforward, with many appreciating the clear communication and helpful customer service throughout. Additionally, people frequently highlight the fast, efficient, and well-coordinated delivery service, often mentioning helpful drivers. However, some people mentioned occasional issues with products upon delivery, such as wooden strips detaching from chair arms, small missing parts, or furniture arriving with scratches or minor chips.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising its quality, comfort, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the overall... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery,... See more

Order

Customers generally report positive experiences with the ordering process, finding the website easy to... See more

Customer service

People report positive experiences with customer service, highlighting fantastic communication and helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more

Rated 5 out of 5 stars

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more

Rated 5 out of 5 stars

Had been looking for a particular garden furniture set and I'm thankful to say it's exactly what I wanted. We chose the Ludlow range, aluminium (for ease of maintenance) and the deepest cushion... See more

Rated 5 out of 5 stars

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Home Furniture Shop
  3. Furniture wholesaler
  4. Garden
  5. Outdoor furniture shop
  6. Wicker Shop

Written by the company

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,870)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value luxury garden furniture

Had been looking for a particular garden furniture set and I'm thankful to say it's exactly what I wanted.
We chose the Ludlow range, aluminium (for ease of maintenance) and the deepest cushions I've seen!
I spoke with customer services prior to ordering online and that was a positive experience.
We found the value from FeatureDECO to be second to none.
Delivery was fast and efficient and assembly of the items so far has been simple.
The set has really added value and a touch of modern class to our garden setting.
I highly recommend this range and company.
Thank you.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

One happy customer

So happy with our garden furniture 😍 so comfy, easy to order on line and delivery was quick and easy to put together has it was already assembled, we visited the showroom and the customer care was fab 👌 nice to see what you are ordering
Will highly recommend

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

I was looking for new garden furniture set as our old rattan set has served us good few years and fell apart. It was important to me that the new set is comfortable, has a fire pit table and can comfortably sit up to 8 people. Now, let me tell you, the set from FeatureDECO is absolutely ticking all of the boxes! It's not only giving that luxury modern vibe but is also the most comfortable to sit and entertain on. It was also very easy to assemble (1 female putting all together) and customer service was absolutely fantastic ⭐️⭐️⭐️⭐️⭐️

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Very helpful people. Very good quality. Have not taken the cushions out the bag yet as I’m afraid to ruin them but very easy to assemble and looks lovely.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Feature Deco - Great Experience

Feature deco were very helpful to source replacement parts for our garden furniture. Price point was fair and items were delivered to spec. and the whole process was very efficient.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic purchase

We’ve just purchased our garden furniture from featuredeco and we’re delighted with it. Great quality, great communication at a great price

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Hampton furniture set

Really pleased with the Hampton set I have received. It took a little longer than the website initially stated for delivery time, but it was well worth the wait. It looks great and I really liked the fact it was not entirely flat pack. The quality of cushions is so much better than another set I already have, firm but comfortable. There was a slight delay with the delivery company but they did arrange a delivery time that fit best for me.
Overall I am very happy and will definitely be buying from here again, and recommending to friends 😊

2 June 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the Grand Edinburgh 12…

I purchased the Grand Edinburgh 12 piece set from featuredeco after looking for a nice outdoor set for months. The set is beautiful and comfortable and love how you can set it up differently to various sizes to meet needs. A very sturdy outdoor furniture set and I have had lots of compliments from family and friends. The Featuredeco Company have been great with quick delivery and would definitely purchase from here again in the future and would highly recommend others to do so.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Need a furniture cover, get it from here

Used FeatureDeco to purchase a cover for my garden furniture. I’d look at a few different ones and this company had the best price and seemed to be the best product as well. Ordering was simple and the price was good. The cover arrived well packaged and is of excellent quality. It’s a bit bigger than my garden furniture, however it looks good and is fully waterproof protecting my garden furniture from the elements. Other covers are shower resistant where as this one is waterproof. Would highly recommend this company and this product as being great value and quality.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, the staff are very helpful and pleasant.
We had a lot of questions and they answered them all. Great quality products at fantastic prices.
Would definitely recommend feature Deco.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous furniture

What a fabulous company to deal with, Maria was so helpful, the delivery was in time, the furniture is amazing, looks brilliant in our garden, thank you all so much

1 May 2025
Unprompted review

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