featureDECO - Est. 2005 Reviews 

1,868
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, often noting how well-made and durable the furniture is. The ordering process is described as easy and straightforward, with many appreciating the clear communication and helpful customer service throughout. Additionally, people frequently highlight the fast, efficient, and well-coordinated delivery service, often mentioning helpful drivers. However, some people mentioned occasional issues with products upon delivery, such as wooden strips detaching from chair arms, small missing parts, or furniture arriving with scratches or minor chips.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising its quality, comfort, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the overall... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery,... See more

Order

Customers generally report positive experiences with the ordering process, finding the website easy to... See more

Customer service

People report positive experiences with customer service, highlighting fantastic communication and helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more

Rated 5 out of 5 stars

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more

Rated 5 out of 5 stars

Had been looking for a particular garden furniture set and I'm thankful to say it's exactly what I wanted. We chose the Ludlow range, aluminium (for ease of maintenance) and the deepest cushion... See more

Rated 5 out of 5 stars

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Home Furniture Shop
  3. Furniture wholesaler
  4. Garden
  5. Outdoor furniture shop
  6. Wicker Shop

Written by the company

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,868)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great furniture no problem with…

Great furniture no problem with delivery or quality

1 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Marcos,

Thank you for your review! We're so glad to hear everything went smoothly and that you're happy with the quality of your furniture and the delivery.

If you ever feel like sharing a photo of your setup, feel free to tag us using #featuredeco or drop us an email, we always love seeing our furniture in its new home.

Thanks again for choosing featureDECO!

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

Great furniture and gazebo

We visited the showroom and it gave us a good idea what to choose,we had great customer service,and staff were excellent.Had our furniture and alluminium gazebo around six months now and are very pleased with the quality and value for money.Many thanks

1 June 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Julie,

Thank you so much for your kind words!

We're really glad your visit to the showroom helped you choose the right set, and it’s lovely to hear that you had a great experience with our team. It means a lot to know that after six months, you're still so pleased with both the furniture and the aluminium pergola, quality and long-term value are exactly what we aim for.

Thank you again for choosing featureDECO, and if you ever need anything in the future, we’re always here to help!

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

Great company

Great company, fantastic communication and answered my questions about packaged dimensions prior to delivery. Arrived quickly and we love the lounge set, so comfy. Would recommend and buy again.

11 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Katy,

Thank you so much for your lovely review!

We’re really glad to hear that our team could help with your questions before delivery and that everything arrived smoothly. It’s fantastic to know you’re loving your new lounge set and finding it super comfy, exactly what we hope for!

Your recommendation means a lot to us, and we’d be delighted to welcome you back anytime. If you'd like to share a photo of your setup, feel free to tag us using #featuredeco or send it over by email to enquiries@featuredeco.co.uk, we always love seeing our furniture in its new home.

Thanks again for choosing featureDECO!

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

I was pleased to find the furniture…

I was pleased to find the furniture online with the perfect size and durable aluminium frames. Placing the order was an easy task, and the delivery guys gave me the 1 hour notice as promised, very helpful in a working day. They took care in delivery, and everything was to my satisfaction.

17 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Stephen,

We’re so pleased to hear you found the Cheltenham Corner Sofa as a perfect set and that the aluminium frame met your expectations for durability and size. It’s great to know the ordering process was smooth and that the delivery team kept you informed and handled everything with care.

Your feedback means a lot to us, and we’re glad the experience met your satisfaction from start to finish. If you ever feel like sharing a photo of your setup, we’d love to see it! Feel free to tag us using #featuredeco or send it over by email.

Thanks again for choosing featureDECO!

Best regards,
The featureDECO Team

Rated 3 out of 5 stars

Weymouth 6seater dining set

Initial communication was good and the lady I spoke with very knowledgeable.
Delivery excellent continually informed. Goods came well packed.
Instructions to construct the table were clear.
Weymouth 6 seater dining table and chairs. Products is good except the wooden strips on the chair arms constantly fall off. We have already spent £10 on glue so far. Ashame as it is a nice product. Disappointed

31 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Derek,

Thank you for your review and for the kind words about our team, delivery service, and the product overall. We're really pleased to hear that the initial experience went well and that you’re happy with most aspects of the Weymouth set.

We're truly sorry to hear about the issue with the wooden strips on the chair arms; it’s definitely not the experience we want our customers to have. We’ve checked our records, and, unfortunately, we haven’t received any email or message regarding this concern.

Please do get in touch with us at enquiries@featuredeco.co.uk
with photos, as we’d really like the opportunity to help resolve this for you. Your satisfaction matters to us, and we’d love to turn things around.

Kindest regards,
featureDECO Team

Rated 5 out of 5 stars

Great service and good quality furniture

7 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Darren,

Thank you for your kind words! We're really pleased to hear you were happy with both the service and the quality of the furniture.

If you’d ever like to share a photo of your setup, feel free to tag us using #featuredeco or send it to us by email, we love seeing our pieces in their new homes and it really helps others too!

Thanks again for choosing FeatureDECO!

Best regards,
Zuleika

Rated 5 out of 5 stars

Cheltenham sofa set - great quality, value & service

Ordered the Cheltenham on line, stock was showing as the last one and at check out the completion of the sale failed. I thought I'd missed out but the next day they sent me and invoice. I called just to ensure it wasn't a scam and was reassured. The furniture turned up 2 days later and was delivered by a really helpful courier. The furniture was packed really well. There were a few assembly challenges but nothing that couldn't be sorted. Incredibly comfortable - so much so my husband slept on it all night! E

1 September 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Sara,

Thank you so much for your lovely and detailed review!

We’re really glad everything worked out smoothly in the end, especially after the initial hiccup at checkout. It's great to hear our team was able to reassure you, and that your Cheltenham set arrived quickly and well-packed.

We love that it’s already being enjoyed, especially if it’s comfy enough for an overnight snooze! 😊

If you’d like to share a photo of your setup, we’d love to see it! Also, it really helps other customers get a feel for the furniture in a real-life setting. You can tag us on social media using #featuredeco or send us an email, and we’d be happy to share (and tag you too, if you’d like!).

Wishing you many relaxing moments outdoors!

Best regards,
Zuleika

Rated 5 out of 5 stars

Great product

Great product. Looks better than the advert, really thick cushions, and very easy to put together. Quick delivery to. Highly recommend.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Future deco supplied our aluminium…

Future deco supplied our aluminium pergola and we are so very happy with it. The customer service on ordering was great. The delivery company was one of the best experiences we’ve had. Overall we couldn’t be happier

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Product

Communication was prompt and clear and the quality of the product was excellent and exceeded our expectations.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service, amazing furniture at a banging price

We ordered the Ludlow 8 piece aluminium corner set in latte colour.
The colour choice was a big thing for us as I’d literally searched the entire web for something that looked different.
Ordering was quick and easy, comms regarding delivery (I needed to delay it slightly) were prompt and helpful. Delivery was bang on time, no ‘waiting in all day’.
Once opened, we were amazed that all the seating is all one piece, so no assembly! Each table just needed the legs screwing on but that was simple. The quality of the frames, cushions and tables are better than expected. But for us, the colour is what makes this set stand out.
Great furniture at an amazing price….I’d go as far to say it’s too good to be true.
Thanks FeatureDeco, I’ve already recommended you to friends.

24 July 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Oliver,

Thank you so much for your fantastic and detailed review!

We’re absolutely thrilled to hear how happy you are with the Ludlow 8PC Aluminium Corner Set in Latte. We completely understand how important colour choice can be, especially when you’ve searched high and low for something unique, so it’s great to know the set stood out and ticked all the boxes for you.

It’s also lovely to hear that the order and delivery process went smoothly, and that the convenience of minimal assembly (and no all-day waiting!) added to the overall experience. We’re so glad the quality exceeded your expectations, especially the finishing touches on the frames and cushions.

And we couldn’t agree more, the Latte finish really does give the Ludlow that standout look!

Thank you again for your recommendation and support. If you ever feel like sharing a photo of your setup, we’d love to see it! You can tag us on social media using #featuredeco or send it via email to enquiries@featuredeco.co.uk.

Wishing you many relaxing days ahead with your beautiful new set!

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

Excellent quality and service.

Excellent quality at a very competitive price and a wide range of furniture to choose from.
Communication very good at and beyond ordering stage.
Fast and efficient delivery.
Would and have highly recommend.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb Hampton Set

From the initial contact I made with FeatureDECO enquiring about the Hampton furniture set that was in transit they were polite, informative and helpful. When I placed the order I was kept updated at every stage. I was notified when the set had been dispatched and was pleasantly surprised to take delivery of the set just 2 days later. The set itself is wonderful, very well made, the cushions are lovely and thick and very comfortable to sit on. Even my dog approves! I can't wait to use this set more over the summer, thank you FeatureDeco.

2 July 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Carrie,

Thank you so much for your lovely review!

We're so pleased to hear you had a smooth experience from your very first enquiry all the way through to delivery, and even more delighted that you're enjoying your Hampton set already. It’s great to know the cushions are passing the comfort test (especially with your dog’s seal of approval 🐾)!

We’re really glad everything arrived quickly and that you felt well informed throughout the process. The Hampton is a customer favourite for a reason, and it makes us so happy to know it’s found the perfect home with you.

Wishing you lots of relaxing and sunny days ahead, thank you again for choosing featureDECO!

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

Probably the best customer service I have ever had

Had an awful experience with another retailer where I waited nearly 4 months for my furniture, I said never again will I buy from online without seeing and feeling the furniture, I googled showrooms and this future Deco came up and literally 10 minutes away from me, I went straight over and to my utter surprise there were loads of gorgeous sets already made for people to view, I found something I loved immediately, at an amazing price, delivery would have been 2 to 7 days but I asked if I could collect the next day, Zuleika the sales advisor said yeah no problem, so from. Viewing to collecting was less than 24 hours, why the hell I had waited 4 months to find these guys is beyond me, the packages opened and all contents checked, the instructions were so easy, non of this loads of different screw sizes to work through, just 2 sizes, it was so simple to assemble and the instructions were fantastic, this purchase was flawless, and the product was fantastic and amazing quality, thanks again I’m really happy

25 July 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Pete,

Wow – thank you so much for this incredible review! I’m truly so happy to hear that we were able to turn your previous experience around and make this one not just smooth, but memorable.

It was a pleasure helping you in the showroom, and I’m so glad you found the perfect set straight away. We know how frustrating it can be to wait months with no results, so to have everything go from viewing to collection in under 24 hours, that’s exactly the kind of service we aim to provide.

I'm thrilled that you found the setup straightforward and the quality up to expectations (and beyond!). Your kind words really made our day, and I’ll be sure to share this with the rest of the team too.

If you ever feel like showing off your new setup, we’d love to see it! You can tag us on social media using #featuredeco or email it over to enquiries@featuredeco.co.uk, it really helps others see the quality in real-life homes.

Thanks again for choosing featureDECO, and for trusting us after such a frustrating experience elsewhere. I'm so glad we could help!

Warm regards,
Zuleika & The featureDECO Team

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery and quality furniture. After been scanned by purely gardens I was worried about ordering from another company but was soon put at ease when I called. Delivered in couple of days, called me to confirm suitable day and time, excellent company quality furniture would recomend

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing furniture

Amazing furniture, the quality actually really surprised me so much better than I thought it would be.
A little issue with the delivery company misplacing one of the boxes but feature Deco resolved this thankfully

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Great value luxury garden furniture

Had been looking for a particular garden furniture set and I'm thankful to say it's exactly what I wanted.
We chose the Ludlow range, aluminium (for ease of maintenance) and the deepest cushions I've seen!
I spoke with customer services prior to ordering online and that was a positive experience.
We found the value from FeatureDECO to be second to none.
Delivery was fast and efficient and assembly of the items so far has been simple.
The set has really added value and a touch of modern class to our garden setting.
I highly recommend this range and company.
Thank you.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

One happy customer

So happy with our garden furniture 😍 so comfy, easy to order on line and delivery was quick and easy to put together has it was already assembled, we visited the showroom and the customer care was fab 👌 nice to see what you are ordering
Will highly recommend

8 July 2025
Unprompted review

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