Feel Good Contacts Reviews 

69,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,462 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive prices, and the quality of products like contact lenses and glasses. Many highlight the ease of ordering online and the swift delivery, often receiving their items the very next day. However, some customers experienced issues with delivery services, noting delays or improper placement of packages by couriers. A few people also reported problems with product quality, such as defective contact lenses or glasses with manufacturing flaws, and dissatisfaction with how these issues were handled by customer service.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Product

Customers consistently note positive experiences with product quality, with many praising the fantastic and... See more

Order

Customers had positive experiences with order, frequently praising the ease of the ordering process and fast... See more

Service

People report positive experiences with service, often highlighting its efficiency and reliability. Many... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that prices are competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong prescription, I phoned and Jitvan I do hope I got the right name, he was so professional and helpful told me to send them back and they would change my order, I got an email so qui... See more

Company replied

Rated 5 out of 5 stars

Easy to order as website products & pricing is easily laid out. All very straightforward. I live in NI & as I had ordered early in the day, I still received my contacts the following morning. Superb... See more

Company replied

Rated 5 out of 5 stars

I’ve used FeelGood Contacts for over 5 years for regular supplies of Boston Simplus for my gas-permeable lenses. They are 100% reliable and the service is fantastic - the product turns up the next day... See more

Company replied

Rated 5 out of 5 stars

Feel good contacts provide a fabulous service. My options let me down with my contact lenses and I found these online 2 years ago and have used them ever since. I still get eye checks and if I have an... See more

Company replied


Company details

  1. #10 of 22 best companies in Contact lenses supplier
  2. #146 of 283 best companies in Fashion accessories shop
  3. #29 of 45 best companies in Glasses store
  4. #34 of 50 best companies in Sunglasses shop

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,143)

3,237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service from a trusted company

My order was processed swiftly & delivered the next day. Top class service thank you

5 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Ness,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great service

Great service, really speedy delivery too.

5 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Debs,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 4 out of 5 stars

Arrived on time

Arrived on time. Courier request by me accepted.

3 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear William,

Thank you for your feedback.

We're glad to hear you’re happy with our service. Your support means a lot to us, and we look forward to continuing to provide you with the same great experience in the future.

Please be assured that Feel Good Contacts highly values all of our customers’ feedback. We have taken your feedback and forwarded it to the respective team.

If there's anything else we can improve on, please do not hesitate to contact us on our phone number: 08004582090 or by sending an email to cs@feelgoodcontacts.com.

Kind regards,
-Feel Good Contacts Team-

Rated 5 out of 5 stars

Very efficient and fast delivery

Very efficient and fast delivery

5 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jan,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Swift and no-nonsense service

Swift, no-nonsense service from order to delivery. Thank you to all involved 👏👏

5 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Yvonne,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Ordering was easy and quick The lenses…

Ordering was easy and quick The lenses arrived on time, will certainly use you again.

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Michael,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

great experience

It’s usually a great experience buying from feel good and this time was no exception, got app discount, used some of my points and got 3 months of lenses for under £30, that’s a great result

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi John,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 4 out of 5 stars

Why such a large package?

Contact lenses arrived as ordered by why in such a big box? Put the lenses box in an envelope.

2 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Craig,

Thank you for taking the time to leave us a review.

We're pleased to hear that your contact lenses arrived as ordered. We also appreciate your feedback regarding the packaging.

Our packaging is designed to help protect products during transit and ensure they arrive safely. However, we understand your concerns about the box size and will pass your comments on to the relevant team for consideration as we continually review our packaging options and sustainability efforts.

Thank you for your valuable feedback and for choosing Feel Good Contacts.

Kind regards,
Feel Good Contacts Team

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Sally,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent service and competitive…

Excellent service and competitive prices! Very quick delivery!

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jane,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

A quick next day delivery and the…

A quick next day delivery and the reordering facility made whole shopping experience good

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Peter,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

brilliant service...got another pair of…

brilliant service...got another pair of prescription glasses off them.All my details already logged in just pick a pair and go.Received in 5 days.
Excellent

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi J Millar,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great products, @ a good price

Great range of products with informative description to help me chose.
Competitive prices too

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Joseph,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Brilliant service and super speedy!

Brilliant service and super speedy!! I will continue to use you again and again and again.

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Malcom,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great service and great choice with…

Great service and great choice with next day delivery.

4 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Paul,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

New contact lenses

Easy to order and great prices with quick delivery

1 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Paul,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Repeat order

Repeat order, straight forward to order. Free next day delivery. First class service 👍

3 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi David,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Brilliant price, customer service and delivery!

I’ve had multiple orders from this company for contact lenses. I fly out on holiday tomorrow night and ordered them Tuesday. I was panicking incase they didn’t arrive on time as I have astigmatism so they have to be ordered in. Throughout the wait I was reassured by the customer service team who messaged me back within minutes each time I contacted them. They were very helpful and patient and updated me as soon as they had updates from the manufacturer. I was kept informed throughout the whole process. Brilliant customer service I received.

The contact lenses are absolutely fantastic and perfect for my eyes. The prices are really good because if you look on other websites I guarantee you won’t find this good of quality for a cheaper price ;)

My contact lenses have been dispatched today and I will receive them before I go on holiday and I couldn’t be happier! I ordered them Tuesday, they received them today and shipped them out right away! Delivery is amazing and if they have your contacts in stock there is a next day delivery option! Definitely worth it I won’t be going nowhere else!

I’d also like to say I have ordered prescription glasses from this place too and have been brilliant quality and fast delivery! Amazing company.

I know how much reviews can impact a business for better and for worse. I’m a real person with genuine experience of their products and I couldn’t recommend them enough. Thank you very much feel good contacts!

3 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Zara,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

5 star service

Always good stock, very easy website, fast and efficient delivery and competitive prices for branded lenses. Highly recommended.

3 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Tracy,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Dennis,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

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