I ordered the wrong prescription, I phoned and Jitvan I do hope I got the right name, he was so professional and helpful told me to send them back and they would change my order, I got an email so qui... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Written by the company

Order by 11:59pm for Next Day Delivery on in-stock items
6-7 Towers Business Park, Carey Way, HA9 0LQ, Wembley , United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service here is absolutely excellent I have ordered the wrong prescription twice but they always amend straight away and fast as well. The delivery is also always fast. Would highly recommend. There’s also so many products to choose from.

Reply from Feel Good Contacts
Easy to order as website products & pricing is easily laid out. All very straightforward. I live in NI & as I had ordered early in the day, I still received my contacts the following morning. Superb!
Previous orders have never been more than another day!
Very efficient!

Reply from Feel Good Contacts

Reply from Feel Good Contacts

Reply from Feel Good Contacts
I ordered two pairs of prescription glasses with Transitions Gen S lenses. After placing the order, I realised I needed to change my PD measurement. Customer services were very helpful and arranged this before glazing, despite it causing additional work and a delay to the order.
Delivery wasn't the fastest, but the glasses still arrived within around 10 days, even with the change I requested, so I can't fault them for that.
The quality of the finished product is excellent. The lenses are crystal clear, the coatings work brilliantly, and the overall optical quality is noticeably better than other prescription glasses I've owned. The glasses are comfortable, well made and offer excellent value for money.
Overall, I'm extremely pleased with the purchase and will definitely be ordering from Feel Good Contacts again in the future.

Reply from Feel Good Contacts
Huge “Thumbs Up” … I have been a customer for a number of years and the consistency regarding the product & customer service needs to be applauded … Lenses are quite thin & comfortable … “Easily done” but after a night out just be careful not to fall asleep in them …. The product range has grown over the years so the choice to experiment is also great ….

Reply from Feel Good Contacts
superb customer service
100% for attention to detail as I submitted the wrong perscription and they contacted me to check
very impressed and would recommend

Reply from Feel Good Contacts
Easy to find required lenses. Fairly priced and I would definitely order again i you changed your delivery operator. I found my soaking wet contact lens package in the garden and even the label on the lens was affected. Lazy delivery service as correct entrance was only 10 paces away.

Reply from Feel Good Contacts

Reply from Feel Good Contacts
I used you for years but due to a very rude person on the phone, I left you. I’ve returned after a while as I just could not find the lenses I needed elsewhere. Delivered next day and I’m back and here to stay. Hopefully that rude person has left or that I never have to call lol. Thank you.

Reply from Feel Good Contacts
Loved the glasses, loved the quality, loved the service and the ease of ordering online. Will certainly be using again. Thank you.

Reply from Feel Good Contacts

Reply from Feel Good Contacts

Reply from Feel Good Contacts
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.