Feel Good Contacts Reviews 

69,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,462 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive prices, and the quality of products like contact lenses and glasses. Many highlight the ease of ordering online and the swift delivery, often receiving their items the very next day. However, some customers experienced issues with delivery services, noting delays or improper placement of packages by couriers. A few people also reported problems with product quality, such as defective contact lenses or glasses with manufacturing flaws, and dissatisfaction with how these issues were handled by customer service.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Product

Customers consistently note positive experiences with product quality, with many praising the fantastic and... See more

Order

Customers had positive experiences with order, frequently praising the ease of the ordering process and fast... See more

Service

People report positive experiences with service, often highlighting its efficiency and reliability. Many... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that prices are competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong prescription, I phoned and Jitvan I do hope I got the right name, he was so professional and helpful told me to send them back and they would change my order, I got an email so qui... See more

Company replied

Rated 5 out of 5 stars

Easy to order as website products & pricing is easily laid out. All very straightforward. I live in NI & as I had ordered early in the day, I still received my contacts the following morning. Superb... See more

Company replied

Rated 5 out of 5 stars

I’ve used FeelGood Contacts for over 5 years for regular supplies of Boston Simplus for my gas-permeable lenses. They are 100% reliable and the service is fantastic - the product turns up the next day... See more

Company replied

Rated 5 out of 5 stars

Feel good contacts provide a fabulous service. My options let me down with my contact lenses and I found these online 2 years ago and have used them ever since. I still get eye checks and if I have an... See more

Company replied


Company details

  1. #10 of 22 best companies in Contact lenses supplier
  2. #146 of 283 best companies in Fashion accessories shop
  3. #29 of 45 best companies in Glasses store
  4. #34 of 50 best companies in Sunglasses shop

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,145)

3,237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The customer service here is absolutely amazing

The customer service here is absolutely excellent I have ordered the wrong prescription twice but they always amend straight away and fast as well. The delivery is also always fast. Would highly recommend. There’s also so many products to choose from.

24 June 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Esther,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Contacts ordering!!

Easy to order as website products & pricing is easily laid out. All very straightforward. I live in NI & as I had ordered early in the day, I still received my contacts the following morning. Superb!
Previous orders have never been more than another day!
Very efficient!

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Li,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great service

Great service, easy to order good price and quick delivery

23 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi ingrid,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent service

Prompt next day delivery even over the weekend

23 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Geeta,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Very impressed with both the service and the quality of the glasses.

I ordered two pairs of prescription glasses with Transitions Gen S lenses. After placing the order, I realised I needed to change my PD measurement. Customer services were very helpful and arranged this before glazing, despite it causing additional work and a delay to the order.

Delivery wasn't the fastest, but the glasses still arrived within around 10 days, even with the change I requested, so I can't fault them for that.

The quality of the finished product is excellent. The lenses are crystal clear, the coatings work brilliantly, and the overall optical quality is noticeably better than other prescription glasses I've owned. The glasses are comfortable, well made and offer excellent value for money.

Overall, I'm extremely pleased with the purchase and will definitely be ordering from Feel Good Contacts again in the future.

23 June 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Keith,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Good contact lens.

23 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Margaret,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Martin,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Fast delivery

Fast delivery, always on time. Great deals.

23 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Customer,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Very quick service

Very quick service

23 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Averil,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great next day delivery

Great next day delivery

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Susan,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Huge “Thumbs Up” … I have been a…

Huge “Thumbs Up” … I have been a customer for a number of years and the consistency regarding the product & customer service needs to be applauded … Lenses are quite thin & comfortable … “Easily done” but after a night out just be careful not to fall asleep in them …. The product range has grown over the years so the choice to experiment is also great ….

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi MJK,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

superb customer service

superb customer service
100% for attention to detail as I submitted the wrong perscription and they contacted me to check
very impressed and would recommend

22 June 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Lynne,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Always on time

Always on time

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Steven,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Easy to find required lenses

Easy to find required lenses. Fairly priced and I would definitely order again i you changed your delivery operator. I found my soaking wet contact lens package in the garden and even the label on the lens was affected. Lazy delivery service as correct entrance was only 10 paces away.

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Tracy,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent service

Excellent service, received within 24 hours of ordering.

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Karen,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

What a difference a year makes

I used you for years but due to a very rude person on the phone, I left you. I’ve returned after a while as I just could not find the lenses I needed elsewhere. Delivered next day and I’m back and here to stay. Hopefully that rude person has left or that I never have to call lol. Thank you.

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Kiwiaccent,

Thank you for giving us another chance and for taking the time to share your experience. We're so pleased you were able to find the lenses you needed and that your order arrived the very next day.

We're sorry to hear about your previous experience with our customer service, as that's not the level of service we aim to provide. Your feedback is appreciated, and we're glad it didn't stop you from giving us another try.

It's wonderful to have you back, and we look forward to providing you with the excellent service you deserve. Thank you for your continued support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Loved the glasses

Loved the glasses, loved the quality, loved the service and the ease of ordering online. Will certainly be using again. Thank you.

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Susan,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent very quick next day delivery.

Excellent very quick next day delivery.

22 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Lesley,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great

Great price, great product and super speedy.

19 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Xanthe,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery

19 June 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Ilaria,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

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