Feelunique Reviews 24,063

I have emailed and tried to contact feelunique on whatsapp but i just get robot answers. I have ordered many times and always been happy but this last order i have not received and noyone is answering my questions.

Well they got back to to arrange another other, still no tracking or communication about, I’ve sent more emails to the email they sent asking about the second order, again I will say DONT BUY FROM FEELUNIQUE…customer service is terrible

FN71926856 order number
missing items for daughters birthday! no response whatsoever
iv had to open a paypal case! not a trustworthy company also whoever is working at “customer service” should be sacked!

the agent was very helpful, friendly and quick to offer a solution

I placed an order on the 14th of June and have still not received. I notified feelunique on the 27th of June that the package was not received. I received a quick reply from customer agent Suganya asking that I wait a further 72 hours to see if the package would arrive. There have been no tracking events on Evri since the 20th of June so I knew this was unlikely.

I have emailed 4 times now asking for either a replacement or a refund but haven’t heard anything.

Really disappointed as I feel like previously that this was a great service but can’t see myself ordering again.

Unsure as to whether or not I’ll have to do a chargeback with my bank.

Would recommend avoiding.

5 stars to the customer service for resolving the issue quickly! 1 star to Sephora for the way you can contact them. It was very difficult and frustrating to go past the bot (which offered zero help) to speak to customer service.

The representative I had was very patient and understanding helped me with my frustration!! And had my problem resolved quickly and efficiently absolute professional from start to finish 🤩

Bhavini was extremely helpful and quick to cancel my orders without any issues.

Ordered an item on the 13th June for next day delivery and haven’t received it. Replacement item sent out but tracking details seem to be stuck again like initial order. Customer service is atrocious and mostly unresponsive.

Stay well away and shop at reputable company. These very few positive reviews look very fake and forced

My order was never shipped even tho I've received an Email confirmation.
They gave me a tracking number, which has not been updated for 2 weeks. I wrote 2 emails to support, but never received a single response.
Zero response, no package, nothing at all. Such a scam website.
How is that even possible? This is illegal and should be reported to the police.
I strongly advise to avoid this website.

I returned a product they kept the product and my money RIP OFF COMPANY. So if anyone is thinking of placing an order this company is 0 stars

I have not received my order
They have no where how to contact them.
They took my money And I still haven't received my order.

FedEx tracking says order has been returned to sender. Zero customer support, I have no idea how to contact them or solve anything. Just use Amazon next time.

Edit: got a response from customer support on the 13th.

Edit 2: Customer service didn't help.

Edit 3: I resolved the issue myself but I probably won't see my products for another 15 days.

Placed order, had confirmation of despatch with tracking. 2 to 5 days they said, two weeks later, nothing, although tracking said it had left Wharehouse. Messaged customer services, no reply. Tracking never changed, still the same, message CS, no reply. Then a on the 23rd had an email saying they had refunded the payment. No apology, no explanation, nothing! But the email giving the refund, stated I had returned the parcel, completely untrue, never received!

Item dispatched May 30. June 8 and still no sign of receipt. No reply from customer service regarding my order. I won’t be a returning customer unless I get an update today

I have not use Feel unique since it becomes Sephora UK. But I am very pleased with the customer service. Due to significant time I haven't use the website, I placed an order with a previous delivery address. I was able to contact the customer care to swiftly recall the dispatched order and placed another replacement order to the new address. I rate it 5 star service! Thank you very much

They need to have a proper customer service . They have no option to return to Ireland but yet they sell to Ireland . They are a disgrace .

Added Dior foundation to cart for £31.50, it magically updates to £36 once you go to the checkout. Scam website.

Don't reply to customer queries
Sent an email 5 days ago and another 4 days ago no reply to any of them. Joke!
Zero customer service

Edit following reply..
Misleading order. I put in discount and said item was included at checkout! I sent a screenshot to customer service showing them this and I purchased with this in mind.
As others mentioned only reply once a negative review is given. 5 days to respond, misleading selling and terrible customer service won't order again!