Fendi Reviews 

I went to Bicester Village to and tried to go into the Fendi store, however the security guard said that I can't come in as I hae no mask, so I asked for one and he said he dont have any and I said they should supply them, he said they had 400 and they have finished, but the rules changed and it's not mandatory to wear them anymore, really poor service and I'm not happy, travelled from quite far away !! Why dont they know the rules ?

I was getting a bit worried after reading the bad reviews and having already ordered two jewellery items one of which I had return . But they came quite quickly and were well packaged in boxes and the Fendi bags with a letter included. I found the return very complicated and having to print the return label off which when the DHL man picked it up told me I'd done wrong but he very kindly said he'd sort it for me . I'd say from returning it to getting my money back it was about two weeks so I was very pleased especially after wondering if I'd even get my money back after reading all the bad reviews but I did so have I no complaints apart from the complicated return system .

The customer service is awful. Tried to return or exchange a high priced item and no calls or emails when returned. Fendi is out of my life

Honestly never ordered from here but it’s easy to see that the five star reviews on here come from some kid that got paid $5 to type them out and talk about how good the brand was. Stuff looks like trash anyway so there’s one thing going for them.

I am sure Fendi doesn't need to make money out of Palestinian kids killed by the zionist Israeli criminal nazis stop the genocide stop the zionist greed.

Customer Service is completely absent. Going on a month waiting for my refund that was confirmed in an email. Their response; it’s under review”! It was confirmed, what is there to review!! By far the worst luxury brand employee representation in the market. Will not buy from them again.

Worst experience ever. Lack of communication. Have to wait for every order at lest 3 weeks to 1 month. I ordered a gift for Christmas in November. Gift arrived in January, without any apology.

DO NOT BUY FENDI !!!!
Bad quality. Bad service. Dot BUY!!
I bought 3 times the same bag to have it on time. Still they couldn't delivered it to me on time. I received the bag after days and the bag it was used, no gift packaging.
FENDI and costumer service are horrible!

I bought my wife a pair of fendi sunglasses in fendi harrods in Knightsbridge 2 weeks as as they where the last pair and me being a man didn’t think it would matter that they where an ex display pair but obviously when I gave them to my wife they where far to big and kept slipping off her head and down her nose but when I contacted harrods on 3 occasions about this In ordered to have them exchanged I was told someone would get straight back to me but I have heard absolutely nothing!!! The reason I bought in harrods is because they have apparently high standards hence the highly inflated price but I’v been treated far better in so called down market retailers, it seems they just take your money and because they have such a big turnover that they dont mind loosing one customer even though I shop there on a regular basis so please don’t buy in ether harrods or fendi if you think you might have a problem on returning something for the exact same thing you bought and it’s not as if I got them any cheaper because they where ex display , I’m very disappointed to say the least bye the customer Service and I feel completely let down with this total lack of professionalism😡

DO NOT BUY ONLINE
I am waiting for my refund since December!!!
Their only reply is the same automated email!!!
waste of my time even bothering to chase MY money Fendi OWE ME!!

Bad quality lipstick and high price. I was shifted by the marketing bubbles but never again.

Fast shipping, beautiful products

Excellent customer service. Had my Baguette bag perfectly repaired very quickly!

Elegant and luxurious brand. High quality items from them. Highly recommended

On the 12th December I ordered a ring for my Daughter’s 21st Birthday, expected delivery was the 22nd Dec, I never received anything. I contacted Fendi and they took ages to get back to me, they finally did at the start of January, saying they would investigate this! Anyway I waited weeks for an update and finally got a refund on 7th February- almost 2 months after ordering the ring! I’m so disappointed, it’s not something you would expect from a luxury retailer, I definitely won’t be ordering again and now my daughter has to look for something else over a month after her birthday!

They are pretty bad to be honest. I ordered a couple of t shirts at £450 each and they arrived a week or so later with the security tags still attached. They told me to go to Selfridges concesssion to get them removed, that took 3 hours out of my day only to find the concession at Selfridges didn't have the right machine to take the tags off. £900 and 6 months later can't wear them!!!

This brand is high level, for sure, so joyful feeling to wear it. You know style and comfort, making their designs to the highest of quality.

Bought a bag for four thousand plus on Fendi online, it took a month to reach, and quality of bag strip is bad, so I filed refund and returned it within a week. It took another month to refund with no email updates on item return status (you have to call their customer service to check) , and it only refund 700?! DO NOT BUY ANY FENDI PRODUCTS ONLINE! I do not even know whether I can get my money back!

Horrible customer service, blaming everyone .
Got empty damaged package , called them to solve it, 2 months UPS investigating the case, no one have any solution . If you would like to speak with supervisors , forget about it , there were no any supervisor.
Always they are in meeting and they should call back,but no one haven't called me

I ordered the Fendi FF ring €230 on the 30th of December 2020 and it still haven’t arrived. I have sent 3 emails and no response, ridiculous. Never Ever will I order off them again.