Fendi Reviews 

A friend left my Fendi Peekaboo bag (that I bought in Paris in 2012) for repair and cleaning in a Milano store in Feb 2020. They said it will be ready in 2 months. The COVID happened. So when I called them in April, they said bag is still with them and more time is needed for repairing it. By the time when I lost any hope of travelling to Italy myself, in Sept 2020, I reached out again - this time through email. They told me bag is ready to be picked up. I asked to ship it to me, providing an address in Germany and offering to cover the cost. Back abd forth took weeks. Finally, the store representative Sabrina Bavestrello said it was sent... but days went by no tracking number and no bag! So already in 2021 after my nagging emails and text mesages on Whatsapp... i get a phone call to infor me - it was lost! Ok, I asked what can you do to compensate. They took another 2 weeks... to revert with a suggestion of opening me a store credit with half the price of the new Peekaboo bag (mine was estimated at 2,100 euro, while the new one costs at around 3,200 euros). I don’t see this as a fair solution. Any advice?

I am so angry with Fendi. I ordered a jacket online and told customer service my size. They insisted I order a larger size. After ordering I reached back out and asked to change the order. I was told it would be taken care of. I even emailed the request.

Fendi customer care never responded

And

I got the larger jacket that does not fit.

And

Now it’s not available in my size.

Customer Care simply said “Sorry”. You can return it. That’s all.

They were very dismissive and not helpful. I’m angry. My suggestion is buy from another trusted brand.

Never buy online

Had someone else’s parcel 📦 we had their personal details and they receive our parcel with ours personal details. No reply to emails sent to customer services nor did we get anywhere trying to ring them. Disgusted considering your paying so much for theses items. They shouldn’t be allow to trade!!!

DO NOT BUY ONLINE
Parcel has not arrived after a month, spoke to UPS it is lost, more like someone stole it. trying to contact customer service is like trying to get blood out of a stone.
Disgusting considering they are meant to be a designer brand gucci and louis vuitton are never like this. This was meant to be a birthday present. Awful

The belt I ordered came in great condition, although the delivery took about 4 days longer than it said it would.
Had no problems with information either. Thanks, Fendi!

Probably the worst purchase experience I’ve ever encountered with a “designer” brand company. I have called for almost a week in regards to the poor packaging of an item. The wallet came in a huge box honestly that a pot set can fit in and the packaging label would not identify it was from them. I ordered my spouse a wallet and chose a customized message for his bday. Among opening the enormous box there was a smaller box there was a smaller box inside that concealed the wallet. Still confused on what the item is, I open the smaller box to find a fendi wallet
Box and the wallet partially outside. No shopping bag, no customized letter and no appropriate receipt. I’ve contacted the online customer service number and it’s been over week with an open case just for them to be able to send out the appropriate things that should’ve have been included in the order. I am extremely disappointed. Gucci or LV would never. Please avoid.

Bianca is the most helpful assistant I have ever come across, nothing is too much trouble.

After reading fellow shopper's bad experiences. I'd also like to share mine with the following few points to highlight:
1. Shipping is super slow, I ordered on the 18th Nov, only received my order on the 30 Nov. A whooping 12 days, 8 working days to be precise
2. Soon after I ordered, I realised I forgot to tick the gift box, so I contacted them via their online "contact us" Form to file a request to include FENDI signature packaging. I only received an automated acknowledgement email saying they have received my request a few day later but No one has come back to me o it ever since.
3. Surprise surprise, upon receiving my order on 30 Nov, my top was just wrapped in some flimsy white tissue, no Fendi packaging. However their website claims that "all orders will be packed in their signature Fendi box and placed in a discreet cardboard box". why lie??
4. So I contacted their customer services via phone on 30 Nov. A woman named Alice answered my call, she was friendly, and apologised for my disappointment and said she'll request to send a Fendi signature box to me
5. Today, on the 1st Dec, I received an email from their customer service team saying "Following internal verification, we kindly inform you that the Fendi yellow box is not included in the shipment of the fabric FF motif jumper (code: FZY702A5QGF118W) you selected. For this reason, we are unfortunately not able to ship a spare box to you." This answer clearly contradicts with what their website states. (I have saved a screen shot of their claim from website)
In a nutshell, Fendi is FAR behind other luxury retailers when it comes to shipping time, response to query and customer service. Given this is the first time I purchased from Fendi, despite that the top is beautifully made and I love it very much, but I firmly believe it'll be the last time I shop with Fendi.
Ciao!

Still waiting on a refund 5 weeks later do not buy anything from their online website

DO NOT ORDER FROM FENDI ONLINE
Absolute scam! ordered a ring from there and it didn't fit properly therefore I needed to send it back. The returns online did not work and the contact number for customer service did not ring through. Have emailed them and still haven't had a response. Absolutely disgraceful customer service, will NEVER order from this place again.

Ordered a fendi ring which has tarnished, 1st August 2020 purchased, after emailed three times and one responce" reveived your email we will do our best to get back to you" 12 days later no responce.
Would of expected better customer service
No reply since 22nd december 2020, now its 6th February 2021

Rating less than zero!!! Worst customer service ever encountered.

I returned a Fendi product (ordered through their online shop) through a tracked return. Unfrotunately, the parcel was lost by UPS. I sent Fendi proof of shipping and according to their general terms of sale, I was entitled to a full refund. However, no refund was issued for months and there was no update on the status of the parcel. I tried calling and e-mailing customer service. They were rude, unhelpful on the phone and simply did not reply to my e-mails. It's difficult to believe that this customer service comes from Fendi, which is a supposed luxury brand. To me, it felt like I was the victim of a scam! Only when my lawyer made a formal claim and I threathened with legal action, did I finally get my refund. Unbelievable!!! I will never buy another Fendi product!!!

I ordered a man’s sweater, and i received my order today, and I’m very disappointed with everything!!! First of all, the sweater that I ordered was sent all smashed and wrinkled! Omg! It looks like it just came out the garbage! Also, I requested the gift box, there was no gift box! I requested to add the card with short greeting message, I put the text in when I placed the order, but there was nothing! I’m very unpleased with their service! It’s very unprofessional!

Is there a rating less than zero, that is what they deserve. Placed a order on Saturday, my credit card was billed for the full amount. My order reads pending for 3 business days. Called customer service 646-952-8399, spoke with Diana, the most rude individual I have ever encountered. Keep talking above me, at which point I asked to speak to her supervisor. She said she was the supervisor at which point I stressed I wanted to speak to her supervisor. She stated there was no one higher than her. So I questioned if she was the president of Fendi, because the presidents name is Joanna Dublin. Guess she didn't like that as she hung up on me. NEVER NEVER NEVER will I purchase a Fendi product.
The drama con't my package has been in the status of waiting to ship for 5 days now, with a tracking number. I got the actual Pres. office on the phone on Thurs1it was suppose to be overnighted to rec. on Friday per that offices direction. Guess what-nothing! They do not even do what their Pres, states to do. I called today and the RUDE customer service employee hung up when I asked her name!

Don't buy from them,
One of the worst customer service you will ever see in your life.

If there is a 0 star that`s too much for them,

I attended a private sale event this morning in London Oxford Circus and can say my experience was absolutely awful! One lady in particular was extremely rude. First she began shouting at me and making a scene that I sat down on a chair I 'wasn't supposed to be sitting on'. She was then looking over my shoulder as if I was going to steal something making me feel uncomfortable! During my time there she was raising her voice at other members of staff creating an unpleasant vibe. At the end, I politely asked for her name and she replied 'no' again in a rude manner. First and last time I will be shopping at Fendi.

Would give zero stars if an option.
Awful customer service. Rude and ignorant. Shop elsewhere.

DO NOT BUY FROM THEM ONLINE.
For being such a big brand you expect no issues & good customer service but NO!!! I purchased a ring from them & tried to return their return form does not work !!! Customer services are useless 4 weeks later I am still waiting on a refund after being told numerous times it would be in on a certain day which changed every time I called customer services. A SHAMBLES & still no refund

Love Fendi! They are cute in store. Not over doing the luxury game but their products are high standard af. Awesome furs of course 💁🏼‍♀️

The brand is Amazing but DONT BUY DIRECT, Buy retail or from a different site! Never buy from Fendi website, Returns dont work, They didn't send me the full order after its been 1 week and still no reply from them! And they dont answer the phone. Looks like i will have to do a charge back! Very poor from such a highly rated brand