Fabulous design. Our favorite brand. We own so many pieces from you guys and you don’t stop surprising us with gorgeous home decor pieces. Rico chair, host glasses, check wool rug, flow plates etc. ke... See more
Company replied
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See what reviewers are saying
Beautiful ceramic lattice bowl. Looks divine in my kitchen. Great service .. I was a little nervous, coming from Europe to the UK that I wouldn’t receive it in good time but there was nothing to wo... See more
Company replied
I purchased several items with 10% off. The following day prior to them dispatching the items, I requested a cancellation. Since on that day they had a better promo, Valentine at 14% off. They co... See more
Company replied
Beautiful tapestry to use as a wall hanging. Absolutely stunning, a real statement piece. Even better in person than hoped, superb quality. Highly recommend Ferm Living, only issue is deciding what... See more
Company details
Written by the company
A sincere passion for design, craftsmanship and aesthetics was the essential element in the foundation of Ferm Living back in 2006. From our base in Copenhagen, we have developed a distinctive and confident design during the years bringing life and beauty to your home.
Contact info
Kuglegårdsvej 1-5, 1434, København K, Denmark
- +45 7022 7523
- webshop@fermliving.com
- www.fermliving.com
3.6
Average
178 reviews
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fermliving.com
Thank you so much for your kind words! We're thrilled to hear that you love our products and service. We truly appreciate your support and look forward to seeing you in our webshop again. Best, Ferm Living
Everything was really well packed
Everything was really well packed, and the quality of the pieces are just as you see online, even better. I love Ferm Living’s design and materials.
26 January 2025
Unprompted review
Reply from Fermliving.com
Thank you so much for your fantastic review! We're delighted to hear that you appreciate the quality of our pieces and that they met—or even exceeded—your expectations. It means a lot to us that you love our design and materials. We truly appreciate your support and look forward to welcoming you back to our webshop. Best, Ferm Living
no return label in the paket
i didn't have a return label in the parcel i write to customer support and although i have described that there was no return label in the parcel i receive a standardised reply that i should simply fill in my return label in order to send the parcel. if i reply to this email with i don't have a label, i receive another standardised reply that they might have the mercy to reply to me at some point.
i have tried three times to get this process going.
i will never buy here again. this process is the least you can expect from online shops. simply bad service for overpriced products.
EDIT:
Order No. SO0153817
i will not publicly share my email here. what kind of service is that? It's really amazing that you can reply here within an hour but don't respond to 3 support requests.
i expect compensation for your poor service
22 January 2025
Unprompted review
Reply from Fermliving.com
We’re truly sorry to hear about your negative experience, and we deeply regret the frustration this situation has caused.
The lack of a return label in your parcel and the challenges you faced with our support responses are not the standard of service we aim to provide. We apologize for the repetitive replies and the inconvenience it created during the return process.
To help resolve this issue as quickly as possible, we kindly ask that you provide your order number and email address. With this information, we can send you a new return label right away.
Thank you for bringing this to our attention. We hope to assist you soon.
Best regards, Ferm Living
Edit:
Thank you for your message. I sincerely apologize for the experience you’ve had – this is certainly not the level of service we strive to provide. I understand your frustration, and I’m already looking into your case regarding Order No. SO0153817.
My suggestion was not for you to share your details on Trustpilot, but rather to send us an email with this information.
Thank you for your patience, and I will get back to you as soon as possible.
All my items were of extremely good…
All my items were of extremely good quality and look gorgeous - so pleased! Delivery was also extremely quick and professional.
17 January 2025
Unprompted review
Reply from Fermliving.com
Thank you so much for your kind review! We're thrilled to hear that you’re pleased with the quality and look of your items. It’s also great to know that you had a smooth and quick delivery experience. We truly appreciate your support and look forward to seeing you in our webshop again. Best, Ferm Living
Reply from Fermliving.com
Hi Rita,
thank you for your feedback.
I'm glad you've received your order quick! I hope you'll enjoy your new items.
Have a lovely day
Best ferm LIVING
Parts of the item missing and no response
I ordered 2 argilla lamps and 1 of them was missing the actual lamp and cord - only the marble arrived. When I informed them that there were missing parts from the package they could’t understand what I was talking about, as if they were unaware of their own product’s parts. Eventually they stopped responding to me and I haven’t heard anything from them since. I highly doubt they will be sending the missing parts.
Update: Even after responding to me here asking me to contact them again, I reached out and they are still ignoring me. I’ve never encountered such terrible customer service from a legitimate company.
27 December 2024
Unprompted review
Reply from Fermliving.com
Hello,
Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration caused by the missing parts from your order. This is certainly not the level of service or quality we strive to provide. Please reach out to us again with your order number so we can solve this problem as soon as possible.
Best, ferm living
Update: I understand that my colleague has been in contact with you today and the case is now solved.
I'm sorry for inconvenience.
Awful experience - do not order
Awful experience, waiting for refund for 3 weeks and they dont reply to any amount of emails.
Communications suck, nobody actually cares about your problem let alone trying to solve it and they cant handle their own shipping logistics.
Update:
Thank you. The invoice number is INVO189188 and the ecom 11003-UK
16 December 2024
Unprompted review
Reply from Fermliving.com
We are truly sorry to hear about your recent experience with us. It is absolutely not the level of service we aim to provide, and we sincerely apologize for the delay in processing your refund and our slow communication. Please send us your order details, and we will prioritize resolving this for you immediately. Thank you for your patience, and once again, we apologize for the inconvenience. Best, ferm LIVING
Update: I've found your order and will contact you on email right away.
very nice and particular objects
Very nice and particular products of very good quality. Nothing to complain about.
10 December 2024
Unprompted review
Reply from Fermliving.com
Dear Bruno,
thank you for your feedback.
I'm very pleased that you are fond of your order.
Have a lovely day!
Best, ferm LIVING
Love the product!
22 November 2024
Unprompted review
Reply from Fermliving.com
Dear Helí,
thank you for your feedback.
We're very glad that you are satisfied with your products!
Best, ferm LIVING
Beautiful products and excellent…
Beautiful products and excellent customer experience.
23 October 2024
Unprompted review
Reply from Fermliving.com
Dear Martina,
thank you for your feedback.
I'm very happy that you are fond of your products and the shopping experience!
Best, ferm LIVING
Term - Terrible experience ordering from this…
Terrible experience ordering from this company. Three shades for lamps that I bought were not sent with them. When I realised, they blamed it on the delivery company and asked me to chase it up. Then with further effort on my part they realised that they were actually out of stock for these shades but sold them to me anyway :/ Then they still insisted I write further emails to their complaints department to get a solution, for this problem they created. Twelve emails later and three phone calls over the course of weeks and they have ignored my request for a refund and I have still been given no indication for when I will be receiving the parts of the order I paid for.
12 November 2024
Unprompted review
Reply from Fermliving.com
Hi Carla, Thank you for your feedback. I am truly sorry for the inconvenience this situation has caused. I have contacted you directly on email right away so we can resolve this unfortunate situation. Best, ferm LIVING
Extremely good quality products
Extremely good quality products. Easy to purchase online and delivery was very high quality. Will definitely buy from Fern Living again.
1 November 2024
Unprompted review
Product arrived as promised
Product arrived as promised. Looks the same as in the picture. Very pleased.
25 October 2024
Unprompted review
Reply from Fermliving.com
Dear Laura,
thank you for your feedback.
I'm very pleased that you are satisfied with your order.
Have a lovely day!
Best ferm LIVING
Fabulous design
Fabulous design. Our favorite brand. We own so many pieces from you guys and you don’t stop surprising us with gorgeous home decor pieces. Rico chair, host glasses, check wool rug, flow plates etc. keep up your excellent standards in quality and customer service. Always had the best customer service from you guys. Greetings from Estonia.
8 October 2024
Unprompted review
Reply from Fermliving.com
Dear Iveri,
thank you for your feedback. I'm so happy to hear that you like our brand and all the pieces that you've collected!
Have a lovely end of the week.
Best regards, ferm LIVING
Qualiy products
Very good items and good quality.
The price is too expensive.
I’m very happy of my items and the design from Ferm Living.
19 September 2024
Unprompted review
Reply from Fermliving.com
Dear Sirs,
thank you for your feedback.
I'm glad that you are happy for your order.
Best ferm LIVING
Great items of high quality and design…
Great items of high quality and design standards. Reliable shipping with good tracking communication.
16 September 2024
Unprompted review
Reply from Fermliving.com
Dear Sirs,
thank you for your feedback.
I'm very glad that you are satisfied with your order and the shopping experience!
Best ferm LIVING
Waiting for a refund for over a month
Waiting for a refund for over a month. Had to send the package back and pay £20 for shipping. First they said they didn't get confirmation from the warehouse, then they claimed they needed a customs confirmation. I'm still waiting.... Do not recommend ordering from them.
4 September 2024
Unprompted review
Reply from Fermliving.com
Hi there,
I'm very sorry that you haven't been refunded yet. Could you please send a mail again to Webshop@fermliving.com with your order number. Then we'll make sure the refund for your returned order will be processed.
I look forward hearing from you.
Best regards, ferm LIVING
Excruciatingly Slow Refund
Still waiting for a refund for a set of products that were delivered to them almost 2 weeks ago. They have now stopped responding to emails. Disgusting customer experience.
—
The response below is misleading, contact has been made and no refund has been issued.
20 August 2024
Unprompted review
Reply from Fermliving.com
Hi, I am truly sorry to hear that you have not received your refund yet. Please contact us by phone or email and we will do this right away. We are sorry for the inconvenience. Best, ferm LIVING
Could you please try to reach out again, because i can't see any information from you in here, so i need to have more information to help you as soon as possible.
Great quality sofa Catena and good service
Great quality sofa Catena and good helping service!
All items i bought from sofa, vases, wall hooks etc. are looking great and re great quality.
2 July 2024
Unprompted review
Reply from Fermliving.com
Dear Mirana,
thank you for your feedback! I'm very glad that you are fond of your Catena sofa, vases and wall hooks.
Have a nice day
Best regards, ferm LIVING
Love the kids collection
This is the 2’nd purchase I make. Both products and delivery were great. Arrived in a few days in Romania and delivered to the door.
Love the kids collection, wish they would have more things for small babies.
24 July 2024
Unprompted review
Reply from Fermliving.com
Dear Elena,
I'm very happy to hear that you are happy with your orders! And thank you for your feedback, I'll forward the enquiry to our design team.
Have a lovely day!
Best regards, ferm LIVING
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