Ferroli UK Reviews 

What a honour and privilege to talk with Neville at Ferroli cust support today. I recently had a LPG pagesso eco 11 installed in my static caravan.
The control knob would spin on the spindle and would not control the flow.
Explained this to cust support and they sent me a replacement as a goodwill gesture not yet received but wow what excellent customer support.
Update :
Control knobs arrived fitted and now back to normal all within 24hrs
Thanks again to all concerned, great communications, a pleasure to trade with.

Had a bluehelix 34c boiler, very pleased with it, good service from the manufacturer. Good service from the supplier and local fitter, and good customer service from the warranty team. Which is the most important part about purchasing a ferroli

Had a ferroli combi boiler fitted last year by Jason the ferroli engineer in Aberdare. Done a brilliant job, very professional, knowledge is excellent of all ferroli systems. Neat and very clean worker. The boiler was serviced today after a year of no problems whatsoever. It's a great combi. Very efficient and saves a fortune on my heating bills since fitted. 7year warranty cannot fault ferroli. Highly recommended.

Dean at Ferroli Technical Helpdesk saved me a fortune for a misdiagnosed faulty PCB by an independent gas engineer on my rental property boiler. Also helped with a problem at my home boiler too more recently. Can’t thank him enough for his patience in explaining information to me.

Ferroli Kona 12. The only gas water heater I could find to directly replace an old Chaffoteaux Britony 2. Everything else on the market was higher output which would have required a gas pipe upgrade too.
Build quality isn't amazing but the price is very low so still seems like great value to me. Customer is happy. 2yr guarantee, and Gas Safe Notification fee paid by Ferroli.
Bought from and delivered by Golita Supplies in Blackburn. Very good.

Thank you Dave for helping restore heating in my house. You went above and beyond to help me. I found you extremely competent not only technically but professionally. Top rated customer service - you set a high standard that is almost nonexistent these days. Many thanks for your patience and your perseverance. Kind regards Asad

Friendly, helpful & prompt service

Boilers are realy quiet,aftercare is best i no,deans always on hand if anything does arrise and i have been fitting these since the optimax days (i still have some going)
Every1 is quick to blame ferroli when 99% time installers error or lack of upkeep
I will keep fitting these as they are my go to boiler and always have been👍

I had purchased a replacement electrode kit from HSP. It arrived with just. 1 O ring. Spoke to them but they have not responded. I rang Ferroli sale & spares and spoke to Jasmin who kindly posted some 1st class and they arrived the next morning. What great service.

After contacting the customer service team within 2 days the fault had been resolved free of charge would like to thank the company for there speedy action and professional service

Fitted brand new, after 1 year and half broke down. The exchanger loosing water and its cost 260 to replace the part. Not worth the money. Set up the temperature and never had the same heat, some times so hot some times cold.

18/01/2024, 7pm. Gas had been off for about 3 hours at this point with boiler showing A08 error code. Ferroli are only open until 5pm with no emergency call out. I called Wales and West Utilities who turned off the boiler and condemned it.
19/01/2024, 12pm. Finally got through to Ferroli who chastised me for calling W&W Utilities despite it being a gas emergency and out of hours for them. It was -1 at the time and getting colder. If Ferolli are closed, I will always call an emergency gas engineer. What is I had smelled gas?!
I was informed by Ferolli that the boiler was installed less than six months ago and within warranty so they would organise an engineer within a couple of days. I had also previously arranged an engineer to come out right away and informed Forroli I will be sending them the bill. The Ferroli agent I spoke to said that this was not company policy and I informed them that company policy does not trump national policy to which they told me that I was wrong. Referring to 24/7 Home Rescue, "if a problem occurs between 3 and 6 months of installation the Consumer Rights Act assumes that the boiler was delivered with a pre-existing defect, unless the supplier can demonstrate that the boiler was fault-free at the time of installation." and referring to Which, "My boiler hasn't been installed properly, what can I do? If your boiler hasn't been installed properly you can get the original engineer to fix the issue or claim for the cost of a new engineer putting it right."

I'm sorry for the one star review, but that is my estimations of the company, at this time. Should they put things right in a timely and efficient manner, I will change the review.

Update 19/01/2024 @ 3:38pm. Was called by a male voice who never identified himself but did say he was calling on behalf of Ferroli. Person asked why I'd left this review and became agitated when I refused to give details, I also stated I would not remove it. This person then threatened to stop doing business with me in the future unless I take the review down.

Threatening to refund or stop doing business over a bad review is illegal under The Consumer Review Fairness Act (CRFA) of 2016 and Consumer Rights Act 2015.

Edit: Ferroli have tried to get the review taken down due to it containing a phone number as they say it's against Trust Pilot's terms and conditions. This phone number belongs to Will Heat. The number is available via Google Search. It is NOT a private number. Have edited out the phone number to conform with Trust Pilot's request to remove it, but have also opened a ticket with them to reinstate the number and complain about Ferrolis behaviour.

My boiler stopped working so I called my plumber to check it. He told me it needed replacing, so I called Ferroli technical team who talked me through the steps over the phone! Thanks to the wonderful Dean, my boiler is working again. Thank you Dean, I can’t express how grateful I am.

They received 1 star because I had to rate it or it would be zero star. I moved into a new property 8 weeks ago
On the 23rd of December our boiler stopped working showing a fault code A08. Tried contacting ferroli by phone to be told they are closed until 2nd January. I do appreciate that people are entitled to holidays but for a company that deals with important household equipment that provides heat and hot water not to have emergency or out of hours assistance is a joke.
I’ve tried Ferroli engineers that live near me but they can’t attend the job without approval from ferroli uk.

My Bluehelix Tech RRT boiler is almost a few years old and still under the ten year warranty. Have contacted Ferroli recently due to an error code on the boiler. Efficient communication with the company via email and excellent service from the engineer Chris who came out within a day and resolved the issue in no time. Have spoken to Ferroli previously and they were very helpful. Can't ask for much more really. I must add, I've had plenty of 'big name' boilers in the past too that cost twice the price and upward and yet still had occasional error codes and ropey customer service....and none were as quiet as this boiler.

A big thank you to the lady who helped me with my Ferroli boiler. She’s helped me sort everything out. Very kind and helpful. Would definitely recommend 💯.

DO NOT USE
I recently bought a gas water heater from Ferroli and arranged for a Gas Safe engineer to install it at my property. Despite the engineer correctly installing the gas water heater, he encountered difficulty in getting the display to turn on. Upon contacting the Ferroli Tech team for assistance, they determined that the appliance was faulty and agreed to send a replacement.

While I had already paid the gas engineer for the installation, the need for a replacement due to the appliance's fault incurred an additional cost. I contacted Ferroli to inquire about covering this cost, but they refused, stating it was not their responsibility, and they wouldn't send their own engineer for the installation.

Regrettably, I must express my dissatisfaction with the customer service provided by Ferroli. I feel let down by their refusal to cover the additional expenses and would advise considering alternative suppliers based on this experience.

Thank you for your response - no where can i see on your warranty where it says labour isnt included can you provide a copy of this?

Having retired from the heating industry, and after gaining over 40 years of experience within that industry. I found Ferroli boilers were an excellent choice for my customers, friends and family members.
Especially considering the boiler costs, and the parts and labour warranty periods included. In my opinion they are truly an excellent product to purchase for any household. And when installed correctly, and I must repeat "correctly". They really do run for many years on end without any problems. I have fitted lots of Ferroli Modena's and later it's new replacement the Ferroli Bluehelix boilers for many of my past customers, including both sides of my neighbouring homes, also within my very own rental properties, and more recently at my mother-in-law's home. So I have to be either very brave or very knowledgeable about domestic gas boilers, especially considering the last few that I have installed as mentioned above.

In the past I have attended a few very in depth training courses with Dean Mallows at Ferroli head offices, this for me to gain even more experience within the Ferroli boiler ranges and what they are capable of etc... I have always found the staff to be very polite and immensely welcoming.

I ask you to show me another company who will help you out as much as and when needed? And I'll eat my hat. Because it's very hard these days to find a company that are as willing as Ferroli to go the extra mile, and to help folks out live on a phone call as and when they become stuck on a customers boiler issue...

Best regards,
Kev Wotto Plumbing & Heating.

Having encountered a problem with a boiler Dean Mallows went above and beyond what I would have expected from a tech call I thank him very much for his help and getting me out of trouble

We were very disappointed with their continued poor service. One of our boilers is covered on warranty but did not repair it properly. My other boiler kept diagnosing a problem getting it sorted not working then saying it was something else. When I queried them on it, they said I was abusive. I just wanted the job done correctly. I strongly recommend not to use this company.