Feu Vert Reviews 

Waited for 3 hours to pick up the car only for them to tell me their machine had broken and it would be another 3 hours or more. They couldn't be bothered to phone or SMS me. Oh yeah not even as much as an apology either. They really just don't care about customer service. Of course I wont be going back there that's for sure. Thanks for wasting my time.

Arrogant and uncaring, they just want to take your money not help. I booked my car in for diagnostics in the hope they could explain why my engine check light was illuminated. They diagnosed a problem with a specific injector but said they couldn't repair it. What kind of garage is so inept they can't replace a faulty injector.

Terrible experience at Feu Vert Ferney Voltaire. A waste of time. Not competent and not honest centre

Delivery delayed by 10 days. No explanation given. Tell me I cannot cancel my order, even though their site says you can cancel any order before it is received. Tell me I have to return the order once received to get a refund. A waste of resources. A denial of consumer rights.

Saturday 26 Dec the afternoon, I had a tyre that was losing air, upon inspecting it I found two nails in it. I went to Feu Vert who categorically told me it couldn’t be repaired. No tyre available for my Toyota Rav 4 I’d have to wait til Monday. I was on route to Calais. They didn’t offer to put my emergancy tyre on and told me to call Recovery. I due exactly that, they recovered me to their garage where they did the the repair and couldn’t understand at all
why Feu Vert said it couldn’t be done. 45e as opposed to maybe 245e for a new one! Avoid

They provide no service whatsoever then reply to me in French. They say they cannot get parts to repair my car yet I gat them easily myself. Their work is shoddy.

Placed order and made rdv for 4 tyres,all confirmed in stock. Now received long winded phone message basically no stock. They lied ! Trying to get refund. Avoid this company

Un magasin impeccable avec un excellent personnel Félicitations

Feu Vert Alma Shopling Coimbra, Portugal - My father went to this garage to ask them to put oil as he had an alert by the oil level indicator. The garage decided to conduct a global service replacing whatever they wanted and charged 388 euros. This behaviour was seen in the past and over the years, and made us decide not to use the garage again. My father had forgotten this and went there by mistake - just to realise that nothing changed - the garage pushes forward whatever they want. The car owner is the one to decide where he wants a service done. Asking for one specific act does not allow the garage to do what they want. Be ware of this behaviour that comes out in the majority of reviews! Furthermore, when I asked for the 'Livro de Reclamações' to fill a complaint, I was threathned by staff saying "be careful because we can also fill a complaint against you" ...

We were traveling in the motorway and we had a puncture, we where able to come to feu vert and we found angels there!
Super efficient and kind team!
Especially Mr. Frederick.
Our journey was saved by them.
Many many thanks.

If I could give them a zero, I would.

I am on holiday in France.

My Jaguar x-type had an air-conditioning gas leak, so would not cool.

Their centre at Route du Perthus, 66000 Perpignan, refused to do anything about it and told me to go to a Jaguar dealer.

Fortunately, there was another repair garage a short distance away and they sorted the problem.

Avoid this bunch of useless people at all costs.

I made many trips to the Feu Vert shop to get a reverse camera and sensors put on my car. They took an 50 euros deposit on first visit and made an appointment for time the ‘expert’, Boris would be on site.
After finally getting to place the order, incompatible items after items were delivered and installed - did not work. They realize and finally cancel the project. They took my bank account number to reimburse me the 1000 euros I had charged to my credit card for the job.
Many trips (1.5 hours each way), waiting for 4 hours each time and now still awaiting my reimbursement for over months,
this has been the worst expert I have had with any enterprise on my life and I would say, you are likely to experience your biggest nightmare ever in your life at Feu vert.
I will keep coming back with updates.

Updating - the worst experience ever continues:::

Bonjour Monsieur​​​ SESAY,

Votre demande (427881) a été mise à jour. Pour ajouter des commentaires supplémentaires, répondez à cet e-mail.

Sahid SESAY
11 mai 2023, 13:01 UTC+2

They tell me stories at the store - that you guys at HQ are responsible for reimbursement and you guys at HQ tell me the local store is responsible.
I went there more than 2 weeks ago and Arnaud, the directeur was on holidays - still on holidays.
In an efficient enterprise, there are other people who step in to perform.

I need to get my money back now.
You guys should reimburse me and sort it out among yourselves

Axelle (Feu Vert)
11 mai 2023, 12:56 UTC+2

Hello Mr SESAY,

We have taken note of your feedback.

After discussion with the manager of the Feu Vert Toulouse Fenouillet car centre, he informed us that he is currently on holiday.

He has also told us that your file will be treated as a priority as soon as he returns.

We apologise for the additional processing time involved in your case and will get back to you as soon as possible.

We remain at your disposal for any other request.

Yours sincerely

Axelle du Service Clients Feu Vert

We arrived here with our car on a low loader, 2 flat tires after a small accident.
The team were friendly and polite, and fitted the job in as an emergency, in between their pre booked work.
At some inconvenience to themselves.
We would recommend them without hesitation.

Absolut waste of time, 325eu for fix bag breaks, it was a simpel problem but they Change komplet incl. Cylinder.. Ha ha, and when i pick the car up.. The handbreak didden work.. Absolut amature... Stay away..

Quick service and professional attention. Helpful and friendly as always. Thank you.

Great company had few works done to my car change of oil 4new tyres great service happy and very efficient staff keep up the good quality service you offer. And thanks to the working team many thanks. And yes there is no hidden cost or i believe they don't look for it either.. Honestly if people write negative reviews because of the experience they have in counted I'm sure the company will fix it. Once again thanks feu vert 👍

Made an appointment online, arrived just before the time booked, friendly greeting and printed off paperwork and handed over keys. Went off shopping came back on the hour and the car ready to take away. Air con re gassing even had a 20% voucher to use on the booking, all worked. Brilliant service and very pleased to have working aircon.