I booked an apartment via fewo-direkt (vrbo). They instantly confirmed the booking and initiated the payment. Shortly after, the landlord just cancelled the booking and used the reason "unsafe/bad wea... See more
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paiement de la location 3 nuit 5-8/5/26 de mr BEYER qui a paye FEWODIREKT NON RECUE 1,020.81 US$ Fewodirekt # 5607527 35 Av. des Covers, Lege-Cap-Ferret, Girond...-France. Payment overview. Ra... See more
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Host has double booked his house, fortunately I found out before we set out to stand before closed doors. Book-with-confidence guarantee is total useless. In fact the support is critically broken, yo... See more
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We were specifically looking for a residence with a parking lot because we were traveling by car. When we arrived at the destination the man there told us that they have no parking places for the resi... See more
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About FeWo-direkt
Written by the company
FeWo-direkt ist ein Online-Marktplatz für Ferienhäuser und Ferienwohnungen, auf dem du ganze Unterkünfte buchen kannst – und zwar ausschließlich ganze Unterkünfte. Keine Gemeinschaftsbereiche. Kein Gastgeber in der Unterkunft. Einfach ein Zuhause auf Zeit für dich und deine Reisegruppe.
Von Strandhäusern und Ferienhütten bis hin zu Wohnungen und Apartments – FeWo-direkt hilft Reisenden, die passende Unterkunft für ihren Urlaub zu finden, ohne Kompromisse bei Privatsphäre, Komfort und Zusammenleben.
Was ist FeWo-direkt?
FeWo-direkt konzentriert sich ausschließlich auf ganze Unterkünfte: Du buchst das komplette Haus oder die komplette Wohnung – keine geteilten Zimmer, keine gemeinschaftlich genutzten Räumlichkeiten und kein Domizil, in dem der Gastgeber selbst wohnt. Gerade für Reisende, die sich mehr Privatsphäre, mehr Platz und Raum für Familienurlaube, Zusammenkünfte und Gruppenreisen wünschen, ist dies besonders wichtig. FeWo-direkt begann als Ferienwohnungsvermietung durch Eigentümer und konzentriert sich nach wie vor darauf, Reisenden dabei zu helfen, ganze Ferienunterkünfte zu buchen – damit der gemeinsame Urlaub unvergesslich wird.
Warum sich Reisende für FeWo-direkt entscheiden
Manche Urlaube haben mehr verdient als ein simples Hotelzimmer oder geteilte Bereiche. FeWo-direkt ist für Reisende, die eine ganze Unterkunft suchen, in der sie entspannt Urlaub machen können. Ferienunterkünfte von FeWo-direkt bieten Reisenden:
Wie funktioniert FeWo-direkt?
Die Buchung bei FeWo-direkt ist ganz einfach:
Mit einem guten Gefühl buchen
FeWo-direkt hilft Reisenden dabei, mit einem guten Gefühl zu buchen, indem es von vornherein klare Informationen bereitstellt. Die Inserate enthalten u. a. Folgendes:
Von Strandhäusern und Ferienhütten bis hin zu Wohnungen und Apartments – FeWo-direkt hilft Reisenden, die passende Unterkunft für ihren Urlaub zu finden, ohne Kompromisse bei Privatsphäre, Komfort und Zusammenleben.
Was ist FeWo-direkt?
FeWo-direkt konzentriert sich ausschließlich auf ganze Unterkünfte: Du buchst das komplette Haus oder die komplette Wohnung – keine geteilten Zimmer, keine gemeinschaftlich genutzten Räumlichkeiten und kein Domizil, in dem der Gastgeber selbst wohnt. Gerade für Reisende, die sich mehr Privatsphäre, mehr Platz und Raum für Familienurlaube, Zusammenkünfte und Gruppenreisen wünschen, ist dies besonders wichtig. FeWo-direkt begann als Ferienwohnungsvermietung durch Eigentümer und konzentriert sich nach wie vor darauf, Reisenden dabei zu helfen, ganze Ferienunterkünfte zu buchen – damit der gemeinsame Urlaub unvergesslich wird.
Warum sich Reisende für FeWo-direkt entscheiden
Manche Urlaube haben mehr verdient als ein simples Hotelzimmer oder geteilte Bereiche. FeWo-direkt ist für Reisende, die eine ganze Unterkunft suchen, in der sie entspannt Urlaub machen können. Ferienunterkünfte von FeWo-direkt bieten Reisenden:
* einen unvergesslichen Aufenthalt unter einem Dach;
* Privatsphäre ohne gemeinschaftlich genutzte Räumlichkeiten;
* gemütliches Kochen, Entspannen und gemeinsame Zeit;
* eine Unterkunft, die zur Reisegruppe passt; und
* mehr Zeit miteinander, denn es findet sich genügend Platz für alle.
Wie funktioniert FeWo-direkt?
Die Buchung bei FeWo-direkt ist ganz einfach:
1. Wähle dein Reiseziel und deine Reisedaten.
2. Vergleiche Ferienunterkünfte, Preise, Ausstattung und Bewertungen.
3. Buche die ganze Unterkunft, die am besten zu deiner Reise passt.
Mit einem guten Gefühl buchen
FeWo-direkt hilft Reisenden dabei, mit einem guten Gefühl zu buchen, indem es von vornherein klare Informationen bereitstellt. Die Inserate enthalten u. a. Folgendes:
* verifizierte Gästebewertungen
* echte Fotos von Reisenden
* ausführliche Angaben zur Ausstattung und den Highlights der Unterkunft
* Fragen und Antworten von früheren Gästen
* Zusammenfassungen von Rezensionen, die helfen, die richtigen Erwartungen zu setzen
Contact info
1.2
Bad
6k reviews
No recent history of asking for reviews
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I have rather positive then negative experience
I have quite different experiences with them. But both with the happy end.
Let me start with the positive - one of my bookings is a great deal. The photos are a perfect match with the reality, the owners are super friendly and all is good. But the price is about normal for that destination, it is not cheap. Also important is that the apartment already has quite a lot of positive reviews.
The second one is a scam - I have understood this 2 hours after my booking. The price is unreal cheap. The property is free for almost all days. The owner is new and the apartment has no reviews. Photos have been stolen from another real apartment in Amsterdam. The address is incorrect. The host's reply looks too short and has grammar errors. I have found and contacted the real property. They have no idea about my booking. Then I spent 2 days with fewo-direkt.de support and lucky me, I paid through PayPal. I claimed for refund. I think it was really helpful in the end. A few first attempts only with fewo support - gave me a strange result "We have checked, it is definitely not a scam, you just need to wait for the host's reply". After the PayPal investigation happened in parallel to my communication with the support - I got a new email and finally a full refund. So be careful and double-check before you book and three times check if it is non-refundable.
And be ready to find a replacement in case of problems by yourself. it is not a booking that will take care of a replacement for your accommodation and cover the diff. But you may expect at least to get a refund.
2 April 2024
Unprompted review
Reply from FeWo-direkt
Hi Olga,
thank you for your review and rating.
We are happy to read about your great experience with a booking over our platform. Positive reviews are always a good sign that a host is providing the best possible experience to their guests. We are also happy to read that our customer support was able to assist you with your second concern. In case of a cancellation we kindly ask you to review our Book-With-Confidence-Guarantee as we do also provide assistance in finding a new property if the check in date is close:
https://hilfe.fewo-direkt.de/articles/Was-ist-die-Mit-Vertrauen-Buchen-Garantie
With our Book-With-Confidence-Guarantee we are also able to provide a secure payment over our platform:
https://hilfe.fewo-direkt.de/articles/Wie-kann-ich-eine-Ferienunterkunft-sicher-bezahlen
Please feel free to contact our 24/7 customer support an any time if you have further questions or concerns.
Kind regards,
FeWo-direkt team
One star is still too generous
One star is still too generous. My family and I recently booked a property in the UK for 4 nights. We arrived in time to put the our small children to bed but as soon as we entered the property a burning smell of cleaning chemicals made it hard to breathe. The entire house was oversaturated in it. We had to spend the first night there but we had to leave early in the morning because the air was unbearable. The high amount of fumes was a risk to our lungs, our health, the little ones and anyone else that might stay there in the future. We tried to bring this to FeWo’s attention so we could at least get a refund for the unused days and they kept asking if we had photos to document the situation. PHOTOS!!! To document a complaint about hazardous and unbreathable air. After going over the situation with three different customer service reps, they intentionally chose to ignore our reason for the complain and the health risk it poses to any future customer, told us they couldn’t make any kind of refund and didn’t even bother to delete the listing and report it. Basically this means they will do nothing, even if a listing poses a health risk to their customers as long as they get to make more money with it in the future. We’ll be looking to file a legal complaint.
22 July 2023
Unprompted review
Reply from FeWo-direkt
Dear Restrepo,
thank you for bringing your concern to our attention.
We gladly reviewed your concern in detail and we are very sorry that you had a negative experience with the host and the property you have booked.
In this kind of situation it is important to contact FeWo-direkt and the host at the same day of check in so that we could find a suitable solution together. In this scenario, you have unfortunately left the property without giving the host our FeWo-direkt the chance to find a positive solution. Please take into account that leaving the property leads to loosing the right to claim any Book-With-Confidence Guarantee.
https://hilfe.fewo-direkt.de/articles/Was-ist-die-Mit-Vertrauen-Buchen-Garantie
We would like to inform you that we have still documented your complaint internally and have forwarded it to the host requesting them to contact you as soon as possible and find a suitable solution. We also invite you to contact the host separately over your traveler account as this is still possible although the booking date passed.
We wish you a pleasant Weekend and please do not hesitate to contact FeWo-direkt if you have any further questions or concerns.
Regards,
Your FeWo-direkt Team
"Katastrophe" with cancellation
Tragedy.. Before we booked and paid the haus, the owner answered quickly, in some minutes.. After we asked an additional info we wasn't sure from the desceiption (after payment), nobody answered. To avoid a surprise we cancelled the booking in time (last day od 100% money return at 6PM) but they answered next day and offered only 50% return but wrote 4 differente numbers I didn't understand and asked for an explanation.. I didn't accept onl 50% because I cancelled it in time, it's not my fault that owner doesn't react the same day.. No answer since Sunday and I'm afraid the better accomodation we choose after will be gone...
Never more! I regret I didn't read the evaluation before..
19 June 2023
Unprompted review
Reply from FeWo-direkt
Dear Marcela,
thank you for bringing your concern to our attention. We agree with you that if you cancel a booking having right for 100% refund, you should get 100% refund.
We will forward your concern to the right department in order to further investigate the reason of the partial refund from the host and get back to you as soon as possible.
Please do not hesitate to contact us again if you have any further questions or concerns. We wish you a pleasant Wednesday.
Regards,
FeWo-direkt Team
Just terrible
They just don't care a bit about their customers.
We tried to contact the host for weeks, no response, no check-in information, NOTHING
We contacted fewo support several times, they didn't help us, just saying it will all be fine.
It was hours after check-in should start and we did not here anything from the host.
Standing around, calling the support for about an hour.
That's not holidays, that's a disaster.
All they care for is to get your money and keep it.
27 August 2022
Reply from FeWo-direkt
Guten Tag Kelvan, vielen Dank für Ihre Bewertung.
Wir bedauern sehr zu hören, dass Sie eine negative Erfahrung mit unserer Webseite gemacht haben.
Wir schauen uns Ihr Anliegen gerne einmal genauer an. Leider haben wir Sie mit der angegebenen Information im System nicht gefunden und haben auf unsere Anfrage nach mehr Information keine Antwort erhalten.
Bitte wenden Sie sich für weitere Unterstützung an unseren 24 Stunden verfügbaren Kundenservice: https://hilfe.fewo-direkt.de/
Viele Grüße,
Ihr FeWo-direkt Team
Fraud at FeWo/VRBO/Sykes/Betrug bei FeWo/VRBO/Sykes
I paid for my FeWo/VRBO/Sykes reservation in July 2022 where upon the landlord representative FeWo/VRBO had cancelled the reservation the same day. one would think clear case, however no refunds were made to me, the customer!
To this day, 24 August, the amount paid has still NOT been refunded despite my requests. It seems there are major communication issues between Sykes and FeWo/VRBO - one partner collecting the money while not informing the other, while the other partner cancels the reservation without informing the other who received the payment.
It is inconceivable how these platforms behave and unlawfully retain their customer's money. i will have to press legal charges in order to get my money back!
I can only advise to stay away from these unprofessional platforms VRBO/FeWo/Sykes!
24 August 2022
Unprompted review
Reply from FeWo-direkt
Guten Tag Christof Altendorfer,
vielen Dank für Ihre Nachricht und Bewertung.
Gerne helfen wir Ihnen mit Ihrem Anliegen weiter um zu verstehen, warum die Agentur Ihre Buchung storniert und keine Erstattung durchgeführt hat.
Leider haben wir Sie anhand der von Ihnen angegebenen Daten nicht im System gefunden. Wir haben Ihnen eine separate Benachrichtigung gesendet und bitten Sie uns mehr Information zu Ihrem Anliegen zukommen lassen. Wir empfehlen Ihnen auch aus Ihrem Urlauberkonto aus dem Gastgeber eine Nachricht zu senden und zu fragen, warum Sie noch keine Erstattung erhalten haben.
Setzen Sie sich jederzeit gerne mit FeWo-direkt in Verbindung. Unseren 24h-Kundenservice erreichen Sie unter https://hilfe.fewo-direkt.de.
Viele Grüße,
Das Fewo-direkt Team
This is a fraud website
This is a fraud website. We have our house listed ONLY on Airbnb and Booking,com but they listed our house on their website without premission and they give people a false reservation.
We are working now to prosecute this website!! for publishing our house and rent it out without our recognize.
29 July 2022
Unprompted review
Reply from FeWo-direkt
Guten Tag Huda Alsakka,
vielen Dank für Ihre Nachricht und das Sie uns auf Ihr Anliegen aufmerksam machen.
Bitte bedenken Sie, dass FeWo-direkt keine Inserate selbst einstellt, da FeWo-direkt ein online Marktplatz ist der Urlauber und Gastgeber zusammen bringt.
Auch möchten wir Sie gerne darüber informieren, dass wenn Sie Ihre Inserate öffentlich auf anderen Webseiten im Internet einstellen, Ihre Fotos auch öffentlich im Internet von jeder Person benutzt werden können. Sie sind auf jeden Fall den richtigen Weg gegangen in dem Sie uns darauf hinweisen, dass jemand die Fotos Ihres Feriendomiziles im Internet ohne Ihr Einverständnis benutzt.
Wir werden mit Ihnen über privatem Wege in Kontakt treten, damit Sie uns die Nummer des Feriendomiziles nennen und Ihr Anliegen von unserer Sicherheitsabteilung im Detail geprüft wird.
Gerne senden wir Ihnen auch einige Artikel zum Thema Sicherheit:
https://hilfe.fewo-direkt.de/articles/Wie-erkennt-man-eine-betrugerische-Anfrage-fur-ein-Feriendomizil
Wir setzen auf bewährte Sicherheitsmethoden und Branchenstandards. Der sicherste Weg für Gäste, um eine Ferienwohnung zu bezahlen, ist über unsere Website. Gäste, die auf unserer Website bezahlen, sind durch unsere Mit-Vertrauen-Buchen-Garantie abgesichert.
https://hilfe.fewo-direkt.de/articles/Was-ist-die-Mit-Vertrauen-Buchen-Garantie
Auch setzen wir auf eine sichere Infrastruktur des Systems, diese PCI-DSS-zertifiziert sind. Das bedeutet, dass wir die erforderlichen Schritte unternommen haben, um die Sicherheit unserer Systeme zu gewährleisten und die sensiblen Kartendaten zu schützen. Wir haben modernste Sicherheitstechnologien eingeführt und bieten eine verbesserte Sicherheitsinfrastruktur. Darüber hinaus halten wir unsere Partner bei den Zahlungsabwicklung zu den gleichen Sicherheitsstandards und Best Practices an.
Wir legen auch Wert auf die Einhaltung der geltenden behördlichen Vorschriften in Bezug auf Datenschutz, Benachrichtigungen und Sicherheitsbedenken. Aus diesem Grund setzen wir ein marktführendes Verfahren ein, um unsere Kunden über unsere wichtigsten datenschutzbezogenen Richtlinien und Bestimmungen auf dem Laufenden zu halten.
Falls Sie noch Fragen oder Zweifel haben, setzen Sie sich jederzeit gerne mit FeWo-direkt in Verbindung. Unseren Kundenservice erreichen Sie 24/7 unter https://hilfe.fewo-direkt.de
Viele Grüße,
Das Fewo-direkt Team
Host has double booked his house
Host has double booked his house, fortunately I found out before we set out to stand before closed doors.
Book-with-confidence guarantee is total useless. In fact the support is critically broken, you are either chatting with a total moron or a bot. Totally and utterly useless, no help at all. Never ever book with Fewo-direkt, it's a total mess.
17 July 2022
Unprompted review
Reply from FeWo-direkt
Guten Tag, vielen Dank für Ihre Bewertung und dass Sie Ihr Feedback mit uns teilen.
Wir bedauern zu hören, dass Ihre Buchung vom Gastgeber storniert worden ist und dass Sie mit unserem Kundenservice nicht zufrieden waren.
Wenn Sie auf unserer Website buchen und bezahlen, gilt für Sie automatisch die Mit-Vertrauen-Buchen-Garantie.
Weitere Informationen darüber, was unter die Garantie fällt und wie Sie innerhalb der erforderlichen Zeiträume einen Anspruch geltend machen können, finden Sie in unseren allgemeinen Geschäftsbedingungen: https://www.fewo-direkt.de/legal/mit-vertrauen-buchen-garantie
Anhand Ihrer Angaben hatten wir die Möglichkeit, Ihre Buchung in unserem System zu finden und haben festgestellt, dass Ihr Anliegen zurzeit von unserer Umbuchungsabteilung bearbeitet wird.
Unser Kundenservice steht Ihnen bei weiteren Fragen ebenfalls rund um die Uhr zur Verfügung: https://hilfe.fewo-direkt.de/
Viele Grüße,
Ihr FeWo-direkt Team
Home away is not paying out owners
we have the most awful experience with home away
they owe us 4000€ the tentant was there, very happy
Home Away Fewo is telling us that our identity was not verified as a company is renting out but we have been renting out with them for 15 years mails, calls not successful they are asking for our ID but a company does not have an id they are just laughing on us to avoid I think expédia is bankrupt please never use them again
11 February 2022
Unprompted review
Reply from FeWo-direkt
Guten Tag, vielen Dank für Ihre Bewertung.
Wir bedauern zu hören, dass Ihnen Auszahlungen fehlen. Wir möchten Ihnen gerne behilflich sein und dies genauer prüfen. Anhand Ihrer Angaben hatten wir die Möglichkeit, Ihre Vermieterkonto in unserem System zu finden und bearbeiten Ihr Anliegen gerne. Wir haben Ihr Anliegen bereits an die Kollegen vom Kundenservice weitergeleitet und diese werden Sie in kürze per E-Mail kontaktieren um Ihnen zu helfen dies schnellstmöglich zu klären.
Wir möchten Sie darauf hinweisen, dass keine "manuellen Eingriffe" oder Vorwände erschaffen werden, um Auszahlungen zu verzögern. Unter 1.5 und 1.6 in unseren Zahlungsbedingungen finden Sie alle Informationen zum Auszahlungszeitrahmen sowie der Bereitstellung von Informationen durch Gastgeber: https://www.fewo-direkt.de/legal/zahlungsbedingungen. Es kann gemäß 1.5 verschiedene Gründe geben, weshalb eine Auszahlung verspätet oder vorerst nicht an einen Gastgeber veranlasst wird, wenn z.B. Informationen fehlen, die von uns oder dem Zahlungsanbieter benötigt werden, um Auszahlungen zu tätigen.
Wir handeln hierbei stets gemäß den von Gastgebern akzeptierten AGB und Zahlungsbedingungen.
Unser Kundenservice steht Ihnen bei weiteren Fragen ebenfalls rund um die Uhr zur Verfügung: https://hilfe.fewo-direkt.de/
Viele Grüße, Ihr FeWo-direkt Team
They don't pay hosts the full amount due
I rent 2 properties through Fewo-direkt and this summer season they don't pay the full rent paid by the traveller. For each booking, I have to waste my time trying to contact their customer support. The last time I reported a missing payment, they asked me to fill out a document to provide my bank details, where they already have this information in their system! The waiting time for a resolution is 2-3 weeks. They still owe me rent for a booking from July!!! And just today I received another payment release notification for only part of the sum paid by the traveller.
8 September 2021
Unprompted review
Reply from FeWo-direkt
Hello Mrs Źróbecka,
Thank you for your feedback and we are sorry to hear of your experience.
Based on the information you provided, we were able to find your host account in our system and can see that you are already in contact with our customer support and your issue is being resolved with the appropriate department.
We would like to point out that no "manual interventions" or pretexts are created to delay payouts and assure you that we will process your request as soon as possible.
Your Customer Support is available 24/7 and can be reached at: https://hilfe.fewo-direkt.de/
Kind regards,
The FeWo-direkt Team
Illegal listing. (objectnr 9357919)
Fewo is listing houses that are not listed by the owners, the information gets stolen from other Holliday sites.
They refuse to take it out when you ask them.
You can absolutely not trust the info on their website..they facilitate criminals!
Be careful.
Ons vakantiehuis (objectnr 9357919)is door criminelen op de fewo -site gezet. Fewo weigert het eraf te halen. Eveneens weigert Fewo bewijs aan te leveren dat het door ons aangemeld is.
Fewo steunt hiermee criminelen. En er zijn al gasten voor niets langsgekomen bij ons huis…dit interesseert Fewo blijkbaar niets! Bij de chatbox van fewo worden we er gewoon uitgegooid. Bellen doen ze niet..
Een schandalige organisatie!
29 August 2021
Unprompted review
Reply from FeWo-direkt
Hello, thank you for your feedback and we are sorry to hear of your experience.
We take complaints of this kind very serious and are going to investigate in detail if this listing is allowed to be published on our platform.
We already forwarded your issue to the customer support to collect all information and will get back to you as soon as possible.
Your Customer Support is available 24/7 and can be reached at: https://hilfe.fewo-direkt.de/
Kind regards,
The FeWo-direkt Team
Anything but helpful
If I could give - star I would. There is absolutely no customer service, besides that I paid chf200 for their 24/7 customer service when booking the vacation home. Phone lines are not connected chat cuts you off.
Yes they will send me a sweet message after I post the review but the link takes you nowhere. I booked an apartment in Grimentz for 2 adults 5 kids there was beds for only 6! It is advertised for 8 ppl. The apartment opening lines is 6 free cards for free activities transport and cable cars, we got four half price adult cards, which means we had paid full price for 2 kids half adult price for another 2 kids and half price for adults. The tourist office gives these cards depending on the size of the apartment, the apartment was far to small no way he could get 6 cards for that size apartment about 50m'. The owner shows a wc in the shower room, no such thing. All in all unreliable way over priced and FeWo-direkt will do nothing about it!
Reply to fewo comment :
That is totally not correct, your lines are disconnected so obviously you see nothing, chat I contacted at least 5 times but only on one occasion did the CS representative remain connected for long enough to hear me out then concluded by writing that he would put a note of my complaint on my reservation and disconnected!
11 August 2021
Unprompted review
Reply from FeWo-direkt
Hello,
Thank you for your feedback and we are sorry to hear of your experience and can understand your frustration.
FeWo-direkt is an online platform and not party to any transaction between users. Each owner or property manager is responsible for management of their properties and bookings. We do, however, document any complaint we receive and assist travelers who experience issues that are covered by our Book with Confidence Guarantee.
With the additional information you sent us, we were able to find your booking in our system. Unfortunately, we do not see any attempt from your site to contact our Customer Support so we could have given you the needed assistance.
Please contact our 24/7 Customer Support for assistance. On the help page of the FeWo-direkt website you can find the “Contact us” button: https://hilfe.fewo-direkt.de/
Kind regards,
The FeWo-direkt Team
Miserable service
Miserable service. Our reservation was canceled by FeWo and one could immediately after renting the room again for double the price. It is to cheat the customers, so do not order from them, as you do not really know if you have an order or not.
In addition, they sent some alternatives to the original lease, which was also 2-3 times as expensive
16 July 2021
Unprompted review
Reply from FeWo-direkt
Dear Niels,
thank you for your leaving your review. We are very sorry to hear that your booking experience was not as expected.
We would like to point out that each host is responsible for keeping the prices and availability updated.
Of course, it is not in our interest that prices are stated incorrectly and that bookings are cancelled as a result. Since such behaviour on our platform is not welcomed by us, a cancellation by the host will also have corresponding consequences.
We would like to point out that the full amount has already been refunded to your credit card. If you require assistance in finding a new property, please feel free to contact our customer service, which is available around the clock: https://hilfe.fewo-direkt.de/
Best regards,
the FeWo-direkt Team
Reply from FeWo-direkt
Hello,
thank you for your feedback via Trustpilot. We are very happy to assist you with any queries or doubts you have regarding our platform or our service. Unfortunately we could not identify you as Host or Guest on our platform. We have sent you an additonal message to which you can answer and provide us your contact details.
Our customer service is available 24/7: https://hilfe.fewo-direkt.de/
Kind regards,
Your FeWo-direkt team
ABSOLUTELY STAY AWAY
ABSOLUTELY STAY AWAY
Free Cancellation does NOT exist. It will be ignored by the platform if you chose to cancel your reservation, even if there is an explicit free cancelation policy.
I have until this day not gotten an answer. On the phone FeWo-direkt.de is ignoring my request. Not sure if my cancellation will work.
Do stay away and use other platforms.
10 June 2021
Unprompted review
Reply from FeWo-direkt
Hello Peter,
we are very sorry to hear that there are some issues with your cancellation and that you were not assisted properly by our customer service. Based on your data, we had the opportunity to check your booking in our system and found out that the booked property is managed by an external agency.
In this case, the cancellation has to be requested from the agency directly. After you booked the property, you should have received two E-Mails, one from FeWo-direkt and another one from the agency themself with instructions for payment and contact details of the Host.
In order to cancel this reservation, we suggest you to send your cancellation request via E-Mail directly to the contact details provided by the agency.
Additionally, our customer service has reached out to you via E-Mail in case you need further assistance.
We hope that we could help you.
Best regards,
the FeWo-direkt Team
Booking cancelation without reason
I booked a holiday apartment and even though I immediately received a confirmation of my booking, the booking was cancelled without any reason less than 7 days before arrival. We had booked travel etc. and were really excited to go and now had less than a week to find something else in an incredibly busy holiday period where everything was either booked out or ridiculously expensive. Upon asking what the problem was, the owner ignored me.
17 May 2021
Unprompted review
Reply from FeWo-direkt
Hello Christiane,
thank you for taking the time to share your experience with us. We are very sorry to hear, that your booking was cancelled without any reason shortly before the arrival.
For reservations that are made and paid through our platform, we provide the guests with our Book with Confidence Guarantee, which includes assistance with finding a comparable property if the owner unexpectedly cancels your reservation up to 30 days from your stay: https://www.vrbo.com/en-gb/help/articles/What-is-the-Book-with-Confidence-Guarantee
In order to take advantage of the Book with Confidence Guarantee, guests would have to contact our 24/7 customer service via phone.
We would still be more than happy to help you with your booking but unfortunately could not find it in our system. We have sent you an additional private message to which you can reply with your reservation ID and booking dates so that we will be able to locate your booking.
Best regards,
the FeWo-direkt Team
Reply from FeWo-direkt
Good day,
Thank you for contacting us via TrustPilot with feedback. We are very sorry for your negative experience.
Unfortunately, we were unable to locate your booking in the system based on the information you provided. We have sent you a private message so that you can send us more information to specifically investigate your complaint.
You are also welcome to contact our customer service, which is available 24/7 https://hilfe.fewo-direkt.de/.
We wish you a pleasant day,
Best regards,
your FeWo-direkt team
change to vrbo
Since change to vrbo fewo-direkt app no longer works and cannot download vrbo app in Switzerland. Website on some mobile devices won’t load properties. Where do I get help with this?
26 November 2020
Unprompted review
Reply from FeWo-direkt
Hello,
thank you for your feedback.
We are sorry to hear that you seemingly facing a problem with the app. To help you specifically with your issue, we kindly ask you to contact our 24/7 customer support. You can contact us via phone or chat: https://hilfe.fewo-direkt.de/
Best regards,
the FeWo-direkt Team
Not helpful, not professional
Together with some friends we booked a chalet in Val Thorens for April 2020. Then came COVID-19 and the Ski Resort had to shut down. We contacted the owner of the chalet, to get a refund of the chalet that we prepaid. The first exchange was very positive and we were told that we would get the refund quickly. Unfortunately after this initial exchange, and many reminders we never heart back from the owner and we are still waiting to get our money (over 3.000 euros). Along this process FeWo was not very helpful. We called their customer service to explain the situation but they just ignored our requests, telling us in a very unfriendly an unprofessional way that this was not their problem. They also refused that to give us the address of the owner that we requested to start a legal procedure and even refused that we write a review about the experience with the owner.
To summarise, I cannot recommend the FeWo platform as they are not protecting/helping their customers. We are well aware that it's a difficult time for the industry, but this does not justify such a treatment.
[Update] Unfortunately I had to change this review and remove the name of the landlord lady that stole our money. This was requested by FeWo. Although I understand the importance of personal data protection, this is a good example of how crooks are also protected by this system! I can however disclose that this lady owns many luxury apartments and chalets in Val Thorens. The chalet we booked has the title "VAL THORENS CHARM 8 Personen NEU Auf den Pisten".
28 October 2020
Unprompted review
Reply from FeWo-direkt
Hello Raphael,
Thank you for taking the time to share your experience with us. We are very sorry that you were not able to start your trip as planned and you were not satisfied with our customer service so far. Based on your details, we were able to check your booking in our system . We have found that at the time of the cancellation, the cancellation policy for this booking did no longer provide a refund.
However, the service fee, the tourist tax and the damage deposit have already been refunded. In this case, the refund of the remaining rental amount is not obligatory for the property owner, as the cancellation policy states that this booking is not eligible for a refund. Thus, this would be a goodwill decision of the owner. The cancellation conditions are part of the contract which you accepted when you made your booking and to which the landlord has adhered. It is therefore not theft and the landlord should not be portrayed as a fraud.
We have seen, that the owner has promised you a refund, regardless of the present cancellation policy. We have therefore contacted the landlord by e-mail to find out whether and when she would like to guarantee this refund.
We hope this will help you and wish you a pleasant day.
If you have any further questions, you are welcome to contact our 24/7 customer service.
Many greetings
Your FeWo-direkt Team
VARNING!!!! As the writers before me here wrote
As the writers before me here wrote, really, varning!
I boked an apartment an got changed plans directly after the booking, so on the same day I cancelled the booking, that costed me 60% of the total price.
I feel so stupid about pre paying 😫 with card , not going to happen again.
6 October 2020
Unprompted review
Reply from FeWo-direkt
Dear Henrik,
Thank you for taking your time to share your feedback with us. Based on you booking details sent via private message, we were able to check your booking and have noticed that you actually booked and cancelled on October 4. When you made this booking, you have been indicated that in case of cancellation, only 50% of the rental price would be refunded. You had to accept these cancellation policy and the payment upon booking in order to complete the booking.
However, you still have the opportunity to contact the property owner, as they would have the option to refund the remaining amount as a gesture of goodwill. We want to make you aware, that the cancellation conditions are not given by FeWo-direkt but are set up individually by each property owner. We from FeWo-direkt must adhere to these cancellation conditions , even if the booking is cancelled shortly afterwards.
If you have any further questions or doubts, do not hesitate to contact our 24/7 customer service: https://hilfe.fewo-direkt.de/
Best regards,
The FeWo-direkt Team
Feel betrayed
Feel betrayed! booked a hous at a refundable rate and cancelled a week before deadline. FeWo didn't inform the DanCenter who was offering the hous in time and now none of them fell responsible. Over weeks and months we could not even get an answer to our emails, no chance to get somebody on the phoe. Hand this over to my lawyer.
18 August 2020
Unprompted review
Reply from FeWo-direkt
Hello Julia Vielhaber,
thank you for your review.
We are sorry to hear that you had to cancel your booking and did not receive a refund yet. We checked the system and saw that you are in contact with our customer service. The colleagues got in touch with the renting agency and asked for the reimbursement. Please note that we are only a marketplace and not a partner in any contractual relationships.
We have emailed you a contact from the agency through which you can indicate that you would like a refund and not accept a voucher.
For any further questions feel free to answer the last email you received from us. You also can reach us 24/7 via phone: https://hilfe.fewo-direkt.de/
We hope we can help you with our answer and wish you a great day.
Best regards,
FeWo-direkt Team
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