FeWo-direkt Reviews 

Is FeWo-Teneriffa actually Homeaway? It's all very confusing and misleading. You have a complaint but neither want to help out physically! They are great at sending out emails saying they will contact their colleague on the island to help! Someone calls around to look but actually NOTHING is done to resolve the problem.They then had the cheek to say we didn't allow access to their colleague- this was untrue. Our two week holiday ruined- we left after a week as we had no electricity to the lights and most power points for 4 days and nights. We told them immediately and after four days asked us to give them a chance to resolve the problem. No-one had any idea where to find the key to the fuse board cupboard. A locksmith was supposed to arrive to cut the lock-no show. The company charges £70 cleaning fee!! The apartment was grubby and crawling little bugs invaded the tiny kitchen where you couldn't access the fridge. The toilet seat was hanging off and dangerous to sit on- especially in the dark! Nylon bed sheets....enough said! Why should they care- they have your hard earned money, paid up front, weeks before your arrival. I'll keep trying to retrieve my money- The UK European Consumers are looking at my case, as the 'service' I bought in very good faith was not supplied. Homeaway has wiped 'MyTrip' from 'MY' Homeaway Account/App and deleted all correspondence with them. The Homeaway 'Book & Stay with Confidence Guarantee' they wouldn't even send us out the reimbursement form to apply for a refund. No replies to any of our emails, the ONE I did receive from Fewo-Teneriffa said 'he had no desire to fetch my messages constantly again'! Avoid this/these companies!!! We booked a beach front apartment near El Duque for a wonderful relaxing holiday it was nothing but grief from Day One. It shouldn't be allowed to happen. ( I have saved all corresspondence with both companies and photos of complaints for my case)

Alles fix und easy, super!

Spacy cosy apartment, spotless and very nice decorated.
Not ot far from city-center.
Sandra and Sven are fabulous hosts.
Absolutly recommendable.

I have been with FEWO-Direkt since their founding. Since they have been acquired by HomeAway thE service is unsatisfactory. They are no longer direct. In the past a direkt contact would determine which language was spoken, if Englsih, then I would write all correspondence in English. If German, all correspondence would be in German. FEWO now sends automatic answers in German to English inquiries to include demands for payment and welcomes. PLEASE FEWO STOP SENDING GERMAN TEXT TO ENGLISH SPEAKERS WHO HAVE NO KNOWLEDGE OF GERMAN. LANGUAGE TRANSLATION SOFTWARE NEEDS TO BE INSTALLED AND IF AN INQUIRY IS IN ENGLISH THEN PLEAS AN ANSWER IN ENGLISH.

FRAUD with FEWO and HomeAway? Dear customer service personnel: your reply to my complaint is as useless as your service. Contacting your Help Desk is totally unproductive. Believe me, I have tried since Aug 2018 and had contact with 4 different staff of your customer service. (Names available if you want.) In fact, fire the lot. None of them has had neither your customer nor your company at their heart. I am almost sure you have lost more in potential revenue than the bit of money you owe me. And remember, many ants are the elephants death.....
Now: you fouled up - you contact me! - My number is on your record!

The house was lovely and the host Marco did everything to feel us comfortable. He even brought food for the first evening and breakfast including champagne! Great.

5 orders I have make. No one accepted.

Perfect for renting semi professionally a holiday home. Has a higher value appearance than i.e. AirBnB

Webpages and mails are not displayed correctly

FeWo-direkt's cancellation policy is unclear and they have a poor support, just standard answers, in case of an issue.

We'd rented a house in Dammartin-en-Goële (near Paris), but as we cancelled it due to a severe car accident of one of the kids 2 weeks before the vacation, we had to pay the full amount (which hadn't been communicated before - we were not aware!).
The landlord didn't react when we asked for a compromise (provide subsequent tenant etc.), nobody called back (is there a human being behind the answering machine or is this a strategy?).
And we were not allowed to leave a comment or review about our experience, because we hadn't been on vacation.

Now, we're just disappointed and deceived due to the lack of information and support.
Thus, if you're looking for a trustworthy, transparent platform/ partner - go elsewhere!

FeWo sendet emails auf deutsch, obwol es um ein internationales publikum geht. Die bezahlungregeln sind nicht zu begreifen.
Fewo und homeaway sind Rauber geworden. Damals bezahlten eigner nur geld fuer the advertisment on the platform, and now almost 10% homeway takes about 10% of the money, making it more expensive for guests.
The least you could do is make the proces easier, like airbnb! I don't mind so much paying money to Aribnb because they are excellent in communication, they make the proces simple and understandable, they understand you have to communicate in english only as it is an internation platform, so 1 star, but better 0 stars!

Überragen!

I am really happy with the Kundenservice and my account manager, they helped me a lot by setting my new listings.

I see here many people complaining about Online Zahlung, but now a days, makes no sense to advertise in internet something that you can´t pay through internet. I am not transferring my money to somebody I do not know without anything proving me that I will receive what I ordered, that is why Ebay is working so badly for example.

For my personal point of view, to ask for money per transfer is very suspicious and I don´t want to take that risk.

This is not a platform for suspicious properties.

I have a guest who after making a booking regretably had to cancel.
They asked for a refund of their deposit and I agreed no problem.
4 weeks later the money is still in my account.
I filled in all the documentation required and wrote and spoke wth various bodies to ensure my guests received their money.
It's till there and I'm afraid to send it back directly as you can bet that Yapstone ( The payments part of Fewo _ direkt) will eventually wake up and refund the money and exactly how much also is debatable. It's always less due to bank fees, credit card charges, exchange rates, you name it they will apply it.
Meanwhile my guest, who is very understanding has been out of pocket for a month already.
As I understand this is normal practice.
My guest, who after experinecing first hand the changes Expedia has imposed and what it has meant for his booking is now looking into the process of booking directly with home owners.

As usual a completely pointless reply which shows they haven't actually read my review properly.
It's NOT the DAMAGE deposit i want to refund. It's payment 1 of the scheduled two payments. The reservation is cancelled. The damage deposit was never paid as the guest cancelled the booking bofore making the 2nd payment.
Yapstone informed me the deposit was made by credi card and it could take from 7 to 30 days to be refunded. That was exactly 37 days ago.
So who should I listen to. You or them ?

Their platform is used by scammers to cheat people out of their security deposit. Almost happened to me over 3,700$ but noticed the inconsistencies of seller just in time.

Be careful out there

@Fewo-Direkt

At least you've had the decency to answer me, thanks for that.

One final question...your website search results can be filtered by reviews. My listing has a 100% 5 star rating with over 20 reviews, which means that customers are more likely to book the property leading to happy customers for us both. Why should I then be listed below other properties with worse reviews? You are treating both your advertisers and those seeking accommodation like idiots.

While we're on the subject of reviews, your score at present on here is 89% 1 star* reviews, with half of those having said they wished there was a zero star function. Would you advertise with, or book a holiday via, a company that are being reviewed as utterly terrible? I have mailed every customer who has ever booked accommodation with me via your website, explaining why I am no longer to be found there and telling them where to find me in the future. EVERY SINGLE ONE OF THEM has replied thanking me and have expressed their incredulity that my home can now be booked for the same length of time, at the same time of year, for ONE HUNDRED EUROS LESS on a rival website.

OK, you work for the company, you have to defend them and peddle the lie that your customers want this and are happy to pay more in return for some ridiculous insurance policy and hotline you're offering. 99% of people booking take out their own holiday insurance, your hotline is staffed by people in Germany who are completely unable to understand or converse in German. You know this is utter madness, you know the company is going to go to the wall for the simple reason that people aren't stupid.

Yours must be the most soul destroying job imaginable. Better luck in your next one.

*1 star: Bad – unacceptable experience, unreasonable and rude conduct