I took out the free trial and inadvertently upgraded to a full subscription (beware- it's easily done once you've put a payment method in). I immediately asked for a refund, which was sorted within a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used it on a 7 day free trial. I didn’t continue as I found the information that I needed and find the subscription fees expensive. The search facilities are wide and varied but I did find certain i... See more
Company replied
Love the newspapers and the regular updates of them. They are the way we can find out about our people's lives rather than knowing just their BDMs.Suggestion of a series to digitise would be the Midd... See more
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I'm fairly new to FMP. I'm beginning to find my way around and have discovered some interesting things. However, I find it frustrating that when you've cleared an entry to look for a new person, othat... See more
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Company details
- #172 of 180 best companies in Hobby shop
- #5 of 8 best companies in Genealogist
Written by the company
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Contact info
Findmypast, 185 Fleet Street, EC4A 2HS, London, United Kingdom
- 020 3326 6300
- support@findmypast.co.uk
- www.findmypast.co.uk
4.0
Great
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good layout and search facility with…
Good layout and search facility with wide rane of information.
14 September 2026
Reply from Findmypast
Good Morning
Thank you for taking the time to provide feedback
We do aim to make our site easy to navigate so it is lovely to hear our layout has been helpful in your searches!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
The introduction of filters has made it…
The introduction of filters has made it easier to find a person.
The information about Welsh sites is first class.
The website is easy to use.
13 September 2026
Reply from Findmypast
Thank you for your review of Findmypast. We’re delighted to hear that the introduction of filters has made it easier to find the people you’re researching. It’s also wonderful to know that you’ve found our Welsh records and resources first class, and that the website is easy to use.
Kind regards,
Findmypast
Intuitive and easy to use
Intuitive and easy to use. I was surprised how well I could research a perfectly ordinary family line where I had little direct contact other than with my father who died many years before I started researching his family.
30 July 2026
Reply from Findmypast
Thank you for your review of Findmypast. We’re delighted to hear that you found the site intuitive and easy to use. It’s especially rewarding to know that our records helped you uncover and explore your father’s family line, even many years after beginning your research journey. Discoveries like these are what make family history so meaningful.
Kind regards,
Findmypast
Found exactly what I was looking for…
Found exactly what I was looking for along with a couple of other useful pieces of information
13 September 2026
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us!
We are thrilled you have been successful in your search!
We do add new records weekly so hope you will continue to make new discoveries through our records!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
I disliked the first search page
I disliked the first search page. I needed to be able to put in parents, spouses or siblings or more details to make the search more precise, especially with a common surname.
I love the newspapers. I was also delighted to find the birth registration of a child born whilst their father was serving in the Army in Bermuda! So that is a good and helpful option. Parish Registers.
10 September 2026
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us
We are pleased you have enjoyed our newspaper search! We are proud of our newspaper collections so it's lovely to hear they have been so helpful!
We appreciate your feedback with regards to our search.
When opening the initial search page you'll be presented with the option to search across all records, though by restricting to a particular record type you will see more specific filters.
Selecting to search marriages will show the option to add a spouse for example, selecting census will allow "Other household member,"
Though we do offer an "optional keyword" filter where you could add a spouse name for example which would help return relevant records.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
Newspaper research particularly easy…
Newspaper research particularly easy and accurate
9 September 2026
Reply from Findmypast
Thank you for your review of Findmypast. We’re delighted to hear that you find newspaper research particularly easy and accurate. Our newspaper collections are a fantastic resource for uncovering stories and details that help bring family history to life.
Kind regards,
Findmypast
Fantastic newspaper collection
Fantastic newspaper collection and lots of unique records
1 September 2026
Reply from Findmypast
Good morning,
Thank you for your kind review of Findmypast
We are delighted to learn that you are enjoying the collection of records and newspapers we hold on the website. Please keep an eye on our Friday updates as we are constantly adding new records that will interest you
Kind regards
Findmypast
Excellent customer service!
I’ve been a long time subscriber of the British Newspaper Archive. Today I had some difficulties getting onto the site, as I’d not visited the archive for some time. Jamie in customer services was excellent, and sorted the issue out straight away. I’m loving the new-look site (it’s much easier to access)
9 September 2026
Unprompted review
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased that Jamie was so helpful and have forwarded your comments back!
We wish you continued success in your research!
Kind regards
FindMyPast Support Team
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us!
We really appreciate your comments, and have forwarded your feedback along with regards to our Newspaper search!
We would like to offer some assistance in searching our overseas records, a member of our support team will be in touch in due course!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
Read the small print...if you can find it!
Easy to sign up and pay for the subscription but not so easy to cancel.
I'm currently trapped in a 12 month contract unless I pay £35 to cancel.
I went through the cancellation process in July and received an email stating I had cancelled but the subscriptions kept being taken from my card.
When I asked why I was told that I needed to pay £35 to cancel. This must have been in the very small small print somewhere, so be careful!
8 September 2026
Unprompted review
Reply from Findmypast
Good afternoon,
Thank you for your review of Findmypast
It looks like you have registered for our 12 Month Everything Monthly subscription which allows you to spread the cost of your 12 month subscription across 12 instalments of £16.99. It is clearly noted as being a 12 month subscription and before you active it you need to tick a box to confirm that you agree to the terms and conditions. These are linked on the tick-box itself so they're easy to find.
We do have a rolling 1 Month Everything subscription which costs £24.49 per month, and I believe this is what you were looking for when you agreed to the 12 month plan
Please contact our Customer Support department on support@findmypast.com for more help
Kind regards,
Findmypast
I subscribe to Findmypast and Ancestry…
I subscribe to Findmypast and Ancestry and both are excellent sites for family history. One feature at Ancestry which I miss at Findmypast is the automatic listing of other records relating to the same person when undertaking research. Hence four stars rather than five stars.
6 September 2026
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us!
We really appreciate your feedback, and we have forwarded along your comments for consideration!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast
I found a lot of information locked, requiring further fees.
I was offered a free 7 day trial, so registered and began my search. I found most items I wanted to view 'blocked' and encouraged to increase my membership at the end of the free trial. Most items were 'Exclusive' to Findmypast and I saw the membership fee increase every time I wanted to view newspaper reposts, war reports, some burials and wills & probate. I cancelled the original membership within the 7 day free period. I now understand that all UK libraries have free access to everything I wanted to view.
29 August 2026
Reply from Findmypast
Good Afternoon
Thank you for taking the time to provide feedback
We do have a trial option for those wishing to try out our site, this allows access to a large amount of records though there are exclusive collections which would only be available through a paid Everything subscription
We have forwarded along your comments as feedback
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
A great starter tool to getting into…
A great starter tool to getting into the family search!!!
27 August 2026
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us!
We really appreciate your comments and are pleased to hear Findmypast has been so useful for your research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
Disappointed in lack of worldwide records
The search facility was easy to use. Good for searching UK records.
Disappointed that the records outside of the UK/US were sparse. In particular, there didn't seem to be anything listed outside of UK/Ireland/US/Canada/Australia/New Zealand despite advertising that suggested a wider database. Also that often the original documents could not be viewed although these could be found elsewhere.
24 August 2026
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We're sorry to hear that you're disappointed with our record collection. Findmypast is the home for British and Irish research, so this is our main focus area when it comes to records.
We will however, pass over your feedback that you would like to see more worldwide variety within our collection to the relevant department on your behalf.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Had a query with conflicting email…
Had a query with conflicting email addresses which was responded to promptly and handled both quickly and efficiently by Sophie.
2 September 2026
Unprompted review
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We're happy to hear that Sophie has been able to help you with your conflicting email addresses and wish you the best of luck with your research!
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
good information but search engine is…
good information but search engine is very clunky and sometimes uses previously entered information.
1 September 2026
Reply from Findmypast
Thank you for your review of Findmypast.
We're pleased to hear that you've found the information available useful for your family history research. Thank you also for taking the time to share your feedback about the search engine, as customer feedback helps us continue to improve our service.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Findmypast
Excellent customer service from Sophie
I contacted Findmypast because the wrong image was showing against a military record I was researching.
Sophie looked into it for me, got the data team involved and came back to explain that the pages were out of sequence. She also found the correct record and sent me a direct link to it.
It might sound like a small thing, but it really helped with my family research and saved me a lot of frustration.
Thanks Sophie — really helpful and very much appreciated. Great customer service.
27 August 2026
Unprompted review
Reply from Findmypast
Good morning, Paul
Thank you for your kind review of Findmypast
We are delighted to learn that Sophie was able to help you with the record you needed, and I have passed your feedback over to her so thank you for taking the time to share this with us
Please feel free to reach out if you need anything else,
Kind regards
Findmypast
Great tool and great support ..
Great tool and after some initial technical issues, which Ryan sorted out, all is working well and the family tree is maturing nicely.
2 September 2026
Unprompted review
Reply from Findmypast
Good Morning
Thank you for taking the time to provide feedback!
It's wonderful to hear Ryan was so helpful and that you have been successful in growing your tree!
We have forwarded along your comments as feedback
Kind regards
Findmypast Support Team
Finding very elusive relatives I…
Finding some very elusive relatives I had been searching for.
The amount of detail you can use in a search is really great and ensures you are on the right track.
30 August 2026
Reply from Findmypast
Hello Elizabeth,
Thank you for your review of Findmypast.
We're happy to hear that you have had success in tracking down your elusive relatives so far and wish you the best of luck with continuing to break down brick walls in your research!
We continue to add new records each week, you can keep track of these here:
https://www.findmypast.co.uk/blog/new
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Contacted find my past customer…
Contacted find my past customer service as account due to be renewed,spoke to Joanna who was amazing and after conversation I kept my membership .
She understood exactly what I required and acted instantly,email confirmation followed within minutes.
Great communication and customer service from Joanna.
2 September 2026
Unprompted review
Reply from Findmypast
Good afternoon,
Thank you for your kind review of Findmypast
We are very happy to learn that Joanna was able to help you! We have passed your kind comments over to her, thank you for taking the time to share this with us
Please feel free to reach out if you need anything else, we are always happy to help!
Kind regards,
Findmypast
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