Finish Line Reviews 483

I ordered sneakers on Dec.11th, they were a Christmas gift, According to their automated customer service it was shipped on Dec.15. Never got confirmation email. UPS could only tell me the label was created. Customer service finally told me it was lost in transit and now the product was out of stock, but they took my money and never notified me about the lost package. I had to call to get answers and make sure they credit me.

Terrible customer service. Rude rep on the phone. Scammers on rush and overnight fees. Don’t pay for any extra shipping, they will not have your merchandise delivered on time. Never shopping and giving these terrible line my money.

I bought a 200 dollars nike shoes on 12/8/2021 today is 12/29/2021 and they are already broken 😑. I just used 3 times and they are already broke. Sad, frustrated. Dont buy online. Very bad experience.

My order was placed on 12/10/21. I waited on hold today for a total of 2 and a half hours to finally understand that my order was lost and of course now my item is out of stock. The customer care line was not worried about any inconvenience or anything. Needless to say my niece won’t be getting her shoes for Christmas and I have to wait 3-5 days for a refund. Won’t be ordering anything online with this company.

Received the wrong size so I returned it they said they had the right size in stock and would send it in 2 days, 9 days later with no update on my order I contact customer support 4 days in a row with no help or clear answer where my order is I had proof of delivery from ups that my order had returned to them 4 days prior then finally the 4th day trying to contact them and figure out my return they tell me my order is now out of stock😂 what a joke of a customer support and business!

Horrible experience. Tis the season for orders to arrive messed up . I order 2 pair of Minnetonka slippers for my aunt who is pretty much wheel chair confine so keep her feel warm is a must . I was pretty reluctant to order because there has been many times my orders have been messed up so I haven’t ordered in over 3 years .My Aunt wanted these so bad so I took a chance only to have my time wasted . The first pair arrived quick however were the wrong shoe . I called customer service was offered a $20 code , plus a replacement was supposedly ordered however I had to send the wrong pair back , that I understood even though I had to take off work to reach a UPS in time . Still no replacement has arrived . Finish line should be able to see that I’ve sent the wrong pair I received back . UPS does have tracking numbers!! Now on to my second pair I just knew they would get this one right . Omg they arrived dirty . I called was offered another $20 code but would have to send them back . We trashed them . I am not about to use unpaid time to return some dirty shoes !! Contacted customer care about the replacement of the first pair and said I see it was reorders but we have not received the wrong ones mind you back yet . Really finish line. I went on facebook messenger to try to reach someone and I got a simply sorry !!!. We are so done with finish line . Please train the whoever ships out the item to consider asking themselves first how would they feel after years of messed service . 2 $20 pairs of shoes aren’t a big deal to me however they are to my aunt . Never again

I had to exchange a pair of jeans for 2 tees cashier:0306296 was of great help and so nice and full of positive energy!!!!!!

worst experience I've ever had at a retail store

we ordered the shoes for my kids and it took 2 months for them to get to us so much that we had forgotten about it. When they got to the house they didn't fit the kids anymore they sat in their closets and we decided to go to the store and not even return them we just wanted to exchange them for the kids. The store manager at palisades didn't offer any help but just told us to call customer service because their return policy is 45 days, I looked at her and told her it took longer than 45 days for us to receive the shoes, I just want to exchanged them to something that would fit them. Nothing, she didn't care at all. Called customer service they couldn't even find my order even thought I still have the receipt for it, they told me I could try sending it back to them but that they can't promise that they would take it. I don't get it, how are you suppose to be " customer first store" if you can't managed to do an exchange for a customer who buys shoes from you all the time. I'm over all disappointed with everything. Will never go back to this store. It's just sad

Horrible experience with Finish lines online services. Would highly recommend not to order from. I had ordered shoes in January after 3 weeks when my shoes hadn't yet arrived I inquired what the matter was. They said there had been an issue and that they would be sending them again. Another month went by and still no shoes. At this point I was getting frustrated and emailed and called to see what was going on they assured me that I would be getting my shoes within the next 3 business days. However when that didn't happen I had had enough and asked them to just give me a full refund since I was fed up with the situation. I was told I would receive my money back within 6-7 business days. So I was content. Until about 3 weeks later when I checked and no money was in my bank account. I had to call 2 more times with the same result. Finally, I threatened to involve the police and even talked to a higher-up member yet after 4 months of ordering a product from this service I had neither received my money back nor had I received any shoes. it wasn't until I involved my bank and they sent in a claim for my money that I finally received a refund. Now I will never buy anything from finishline again that's for sure.

I was ignored by every sales associate for 15 minutes and when I looked in mirror I realized I was wearing my thin blue line hat. Did a little switch and gave my daughter the shoe to ask for a size, was helped right away. I went to register to pay and the cashier was standing right in front of me, no line, would not help me until I made a bit of loud response that Im waiting to pay. Will never patronize finish line again! Shame on you and all management!

Ordered shoes. Showed up online as processing for 5 days. Received email that Finish Line canceled order. No explanation. Now scrambling to find same shoes for grandson's gift this week. Will never order from Finish Line again.

DO NOT BUY FROM THIS COMPANY ESPECIALLY THRU THE WEBSITE. WHEN MY ORDER DID NOT ARRIVE I CALLED AND WAS GIVEN THE WRONG SHIPPING COMPANY NAME 2 TIMES UPON 3RD CONTACT FINALLY ABLE TO OBTAIN THE CORRECT CO NAME AND TRACKING NUMBER AND THAT WAS 17 DAYS AGO. SHIP CO FINALLY ADMITS THAT PACKAGE IS LOST....REALLY? NEVER WOULD HAVE GUESSED THAT. NO FOLLOW THRU-NO CONCERN OR CARE AND CUSTOMER SERVICE IS NOT A PRIORITY OR EVEN ON THE MAP. YOU WOULD THINK IF YOU PAY OVER $100 FOR A PAIR OF SHOES THE LEAST THAT COULD HAPPEN IS THEY COULD GET TO YOU AND IF NOT THE COMPANY WOULD CARE. RUN DON'T WALK FROM FINISH LINE YOU WILL BE BEYOND FRUSTRATED IF YOU DON'T.

I wish I could give zero stars. This company is a joke. You place an order get tracking info only to be told a complete lie about it being delivered. You call customer service and barely understand what they are saying. They over talk you. This company is holding shoes for family and friends and then make you fill out an affidavit like you’re lying about not receiving your order. I’m thankful I received my refund in a timely manner but I WILL NEVER DO BUSINESS AGAIN WITH THEM. DO NOT ORDER ANYTHING ONLINE WITH THIS COMPANY SAVE YOURSELF THE STRESS.

I ordered shoes and they canceled it and told me they didn’t have them but they charged my account🤦🏽‍♀️

I ordered some (2) pairs shoes for my son, received one correct pair but the other pair was a size 13 Men size, package had my address but the box inside had a different address, I contacted customer service, short story I sent back the shoes was told by finish line that they would send me the correct shoes as soon as they received the shoes, send the shoes and called customer service to let them know that package was sent.I asked if they shoes I wanted were out of stock of what I read they mentioned that I didn’t have to worry about it that The shoes were set aside for me, well received a email saying that the shoes were not available, there mistake and then we the customer had to deal with that. Don’t think I’ll be purchasing any shoes by them.

Tried buying digital giftcards and they took forever to be approved they say it was for my safety but they took my money in seconds yet waited for like 13 hrs before they emailed the "cards" never ever ever EVER AGAIN!

I called Finishline for a pair of shoes they told me they had them. Then when I get there. They tell Me that the shoes were on reserve (2 days after the raffle for them.) Must be on reserve for a co-worker! I called customer service and they are a complete JOKE! DON'T WAIST YOUR TIME AND MONEY! FORGETTING ABOUT FINISHLINE FOREVER!!!!!!!! GARBAGE!!

Terrible online service, second time that they aint have inventory! But when I order they have it but when it's time...you know what I just won't order from them ever again...TERRIBLE!

Bad!!! Not customer friendly at all!!! Been waiting over a week for a tracking number and the Reps are not people friendly at all. Still no ETA or idea when they will be shipped and I was refused a expedited shipping for the order which should be offered since I have already waited.

A few months back I tweeted about my dislike with the Finishline app because of the lack of functionality that allowed you to actually purchase a hot sneaker during the drop. To backtrack, I have had a Finishline account for many years and have boosted my status reward points by spending thousands of dollars with the company. Recently, my status account was deactivated and after calling the customer service line several times, I was informed that it was because my account was flagged as a reseller. No courtesy email or phone call. I currently had 1500+ rewards points from spending my money and also a $20 reward that I used my hard earned points to obtain.

It is important to note that it states nowhere on their terms and agreements that you are not allowed to purchase a sneaker from them and sell it or gift it forward. How absurd of a rule!! If I choose to sell what I purchased, worn or unworn, that is my right as a consumer! How dare they reward loyalty to a brand with banning.

I have never used bots or any other scheme to purchase my footwear in store or online. I have purchased sneakers using my account for my wife, kids and relatives, of course. I will never spend time or money with Finishline again. Not recommended as I believe they cancelled my account in retaliation for discrediting their app.